ShepHyken

JUNE 7, 2019

Here are a few things I’ve learned about how small businesses can grow by creating meaningful human connections: Build trust and nail the first impression. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. Few channels provide the same immediacy.

Customer centricity 298

Customer centricity Advertising outsourcing Chatbots 298

Beyond Philosophy

MAY 3, 2024

Considering these heuristics, we emphasize the importance of first impressions, understanding customer values, managing expectations, and aligning your design with customer decision-making shortcuts. In this episode, you will also learn: The significance of first impressions and their impact on customer anchors.

Sales 221

Sales Customer Experience Management 221

Beyond Philosophy

MAY 9, 2024

Listen to the podcast: This issue is the first in an eight-part series to explore customer behavior and the psychology driving it. For example, you know the phrase, First impressions are lasting impressions.” That’s because most of us anchor on those first impressions. Probably not.

Advertising 195

Advertising Customer Experience Feedback Sales 195

ShepHyken

MARCH 29, 2019

Customer experience comes first. Using dating terms, the price of a product can be compared to the first glance at a person you like. Powered by machines, managers can switch to making high-level decisions and ensuring that the customer comes first in any of the retailer’s undertakings.

Customer Experience 263

Customer Experience Accountability CRM Enterprise 263

ShepHyken

NOVEMBER 29, 2019

Often when companies think of their first mobile app, they fail to go through one of the primary phases of careful planning, verification, and validation of the app idea. And it has impressive stats to boast: 375,000 total active users and an average of 45,000 new users per month since its launch. . Read Shep’s latest Forbes article:

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

ShepHyken

FEBRUARY 2, 2018

The first thing she noticed upon entering the aircraft? This tip may have been the first thing you learned in any interaction with a customer or coworker, but a positive experience begins with the basics. Customers are impressed when an employee remembers something about them not just once but twice, or even more. The smiles.

Airlines 213

Airlines Customer Service Surveys Feedback 213

ShepHyken

FEBRUARY 23, 2018

How we begin and end each interaction is the lasting impression we leave, so having integrity with our message and our delivery, being friendly and polite, consistent, authentic, and empathetic with both our employees and our customers is the ticket to customer satisfaction and the key to ongoing success. Bean Discontinues Lifetime Guarantee.

Scripts 231

Scripts Employee engagement Customer Service Customer Experience 231

ShepHyken

JUNE 29, 2018

For example, a sales team may be the first point of contact for customers. Once you have found a system which works for you, customers will notice better efficiency with your business and will be impressed. The post Guest Blog: Struggling with Bad Customer Service? Look at every touchpoint of customer contact in your business.

Customer Service 206

Customer Service Feedback Coaching Management 206

ShepHyken

DECEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, writes about one of the most important parts of the customer relationship, authenticity. First impressions happen every day and go a long way. Being authentic is required by all of us in order to deliver an Amazing customer experience. Shep Hyken.

Customer Service 199

Customer Service Scripts Feedback Personalization 199

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. What this means is that Marriott hotels all around the globe have long embedded such strong customer-first values into their main principle and tradition as a business.

Best practices 204

Best practices Customer Service SaaS Education 204

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. Subsequently, brands from telecommunication companies to retailers have seen impressive results. Shep Hyken.

Customer Experience 216

Customer Experience Telecommunications Technology Banking 216

ShepHyken

MARCH 10, 2024

The first is a self-service solution that simplifies the experience, allowing the customer to resolve their problems, find answers to their questions, etc. BONUS Top Five Customer Experience Blogs by Steve Towers (CX Obsession) In the digital jungle, we’re all on a safari to spot the rarest of beasts: focus!

Customer Service 194

Customer Service Airlines Self service Customer Experience 194

HelpCrunch

NOVEMBER 17, 2022

That’s quite impressive! The post 8 Knowledge Management Benefits That Tip The Scale for Businesses appeared first on HelpCrunch blog. Did you know that the human brain can process 11 billion bits of information every second? From here, I would like to simulate a [ … ].

Management 173

Management 173

Sabio

SEPTEMBER 4, 2018

While organisations are encouraged to delight customers at every touch point, it’s also important to be realistic – particularly for routine interactions. For cost-efficient, low-effort engagement it’s perhaps wiser to focus your resources on reducing customer effort.

Interactive Voice Response 50

Interactive Voice Response Customer effort 50

Enghouse Interactive

AUGUST 26, 2020

It’s Not an Option – It’s Expected (Blog Series). Blog #1 Into the Vortex “Cross Channel is the New Omni-Channel”. Looking at the customer journey holistically, the customer’s first point of contact is the most important. Watch for our next blog in this series, coming September 3rd: What Do Customers Want?

Self service 58

Self service Contact Center CRM Customer Support 58

Cisco - Contact Center

JANUARY 16, 2024

But with the multitude of wireless devices and things, sometimes the importance of that first impression gets lost. That front door o… Read more on Cisco Blogs Wireless acts as the front door to a network’s user experience.

Wireless 82

Wireless 82

Beyond Philosophy

AUGUST 12, 2021

My expectations and anticipation are because of the Halo Effect, and, just like mine did for Apple, it influences people’s impression of you. . The Halo Effect is a psychological phenomenon where people form a general impression about some person or thing. Attractiveness is one of the most significant examples of the Halo Effect.

Consulting 221

Consulting Consulting Management Customer Experience 221

Beyond Philosophy

OCTOBER 10, 2016

When things get ambiguous or difficult to evaluate, customers may use their high-level impressions of the brand, the retailer, or the service provider to guide their evaluations or what we call a “halo effect.” Organizations must understand how these halos affect their customer’s impression of the experience, and manage them better.

Consulting 419

Consulting Consulting Banking Customer Experience 419

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. As a critical cog in customer onboarding, implementation can cause a domino effect of delays and bad impressions if they don’t effectively communicate with Customer Success to transition customers. Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Beyond Philosophy

JUNE 18, 2021

At first glance, the general pricing strategy seems basic: get the highest price possible that sells enough widgets to make an excellent profit. Pricing strategy occurs in two levels: individual products strategy and general price impressions. The second level is general price impressions. It was a pleasant surprise.

Sales 221

Sales Consulting Consulting Advertising 221

Beyond Philosophy

FEBRUARY 16, 2015

I’m grateful to my colleague, Richard Vanderveer, for making readers of his blog aware of an insightful report – Return on Word of Mouth, or WOM/ROI – recently issued by the Word of Mouth Marketing Association (WOMMA). By comparison, only 30% to 60% of TV’s impact occurs over the first two weeks. Blogs Thought Leadership'

Marketing 398

Marketing Advertising B2C Customer advocacy 398

Steve DiGioia

JULY 11, 2022

Well, at least you can give the impression that your entire team is full of stars. Put their photos on the wall, let them greet the customers first, and let them be the ones who make the after-sale follow-up calls. The post Drop the Cute Puppy and Let Your Stars Shine appeared first on Steve DiGioia Customer Service Blog.

Finance 204

Finance Advertising Sales Marketing 204

Beyond Philosophy

FEBRUARY 22, 2018

It creates a negative impression that’s not easily forgotten, and these impressions are one of the ways that customers evaluate an organization. Creating a negative impression is very unlike Apple. If you liked this blog, you might also enjoy these: The Apple Store Will Be No More! appeared first on.

Consulting 326

Consulting Consulting Customer Experience 326

Beyond Philosophy

OCTOBER 2, 2017

Afterward, people then justify their purchase using rationality, contributing to the erroneous impression that the decision was, in fact, rational. This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.” Customers are irrational by nature.

Customer Experience 573

Customer Experience Customer emotions Consulting Consulting 573

kommunicate

MARCH 10, 2022

Last Updated on March 10, 2022 You never get the same opportunity twice, at least in the case of creating the first impression. Leaving a solid first impression is essential to lay a powerful connection with your prospects. The post 14 Best Welcome Messages To Delight Your Customers appeared first on Kommunicate Blog.

98

98

Beyond Philosophy

FEBRUARY 10, 2015

First impressions count. When you start a job interview one of the first things you will do is shake your prospective employer’s hand. What impression will they get of you by doing this? Anyone can tell you that a limp handshake is not a great first impression. Blogs Employee Experience Thought Leadership'

Consulting 338

Consulting Consulting Customer Experience Surveys 338

kommunicate

MARCH 3, 2023

This is because we saw some pretty impressive feature releases last month, things whose UI looked easy but are quite complex engineering problems to solve. The post Here’s What’s New From March 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We won’t keep you waiting, so [.]

Engineering 97

Engineering 97

Beyond Philosophy

JANUARY 28, 2015

the all-important first 90 days on the job. First impressions are vital. However, the actions during the first 90 days of anybody’s new job are more important to forming a good and hopefully lasting relationship with your new employer. Save the wisecracks for your blog. What are the unwritten Do’s and Don’ts?

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Beyond Philosophy

MAY 7, 2020

You often see cable companies giving new customers 50 percent off for the first six months, or something similar. Customers who leave their old cable company to save a few dollars for the first six months may be likely to leave you as soon as they possibly can when they get a better deal somewhere else. Here are a few we shared: 1.

Customer centricity 436

Customer centricity Technical Support Consulting Consulting 436

OctopusTech

DECEMBER 20, 2023

Creative website design is becoming a potent weapon for brand promotion in the modern market, where first impressions matter more than ever. In this blog post, we’ll examine how creative website design affects branding, highlighting the significance of user experience, visual content, and captivating imagery.

Marketing 62

Marketing Technology 62

Steve DiGioia

JUNE 12, 2023

Use Their Name in Greetings When you first meet a customer, whether it’s in person, over the phone, or in an email, using their name in your greeting is a terrific way to make a positive impression. Dos and Don’ts: Using a Customer’s Name to Improve Their Experience 1.

Personalization 189

Personalization Customer Service Customer Experience 189

Steve DiGioia

JUNE 26, 2023

And countless experts have built impressive careers by writing books, making speeches, and hosting training courses and podcasts. Have a Servant Mindset Understand that you are there “to serve” first. The post 18 Ways to Make Your Customers Feel Loved and Appreciated appeared first on Steve DiGioia Customer Service Blog.

Customer centricity 195

Customer centricity Coaching Metrics Accountability 195

Steve DiGioia

MAY 1, 2023

Customers will not be impressed or feel the need to return to your business solely based on great service. The post Why Great Service is a Trap That Will Ruin Your Business appeared first on Steve DiGioia Customer Service Blog. Rather, it’s become a baseline expectation.

Customer Service 162

Customer Service Marketing Personalization Management 162

kommunicate

DECEMBER 13, 2023

It leaves a bad impression in the mind of the consumer, who, in turn, will turn into a [.] The post 13 ways chatbots are improving customer service appeared first on Kommunicate Blog. Imagine buying a car, and then having to run from pillar to post to fix a minor issue such as a sticky steering wheel.

Chatbots 52

Chatbots Customer Service Customer Experience Customer Support 52

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Best practices 49

Best practices Metrics SaaS Sales 49

Beyond Philosophy

NOVEMBER 15, 2019

We discussed how people form these price impressions and what happens when they are wrong. So, how is it that people form these impressions? When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. We discussed Price Image on a recent podcast.

Construction 301

Construction Consulting Consulting Airlines 301

kommunicate

JUNE 14, 2021

chatbot greeting message is an excellent way to make a positive first impression on new or returning customers. The post Configure different welcome messages in Kompose using URL patterns appeared first on Kommunicate Blog. These statements can not only [.].

Chatbots 98

Chatbots 98