AWS Machine Learning

JANUARY 5, 2024

Wipro further accelerated their ML model journey by implementing Wipro’s code accelerators and snippets to expedite feature engineering, model training, model deployment, and pipeline creation. Next, focus on building the components of the architecture—such as training and preprocessing scripts—within SageMaker Studio or Jupyter Notebook.

Management 113

Management APIs Engineering Government 113

AWS Machine Learning

FEBRUARY 13, 2024

Each worker then proceeds with the forward and backward pass defined in your training script on each GPU. In our entire partnership, AWS has set the bar on customer obsession and delivering results—working with us the whole way to realize promised benefits.” – Keshav Kumar, Head of Engineering at BigBasket.

Engineering 103

Engineering Gamification Scripts Big data 103

Beyond Philosophy

OCTOBER 13, 2022

For example, expenses related to sending an engineer to a customer site at British Telecom would have decreased. The cost of sending an engineer to a customer site was about £40 ($40). If the engineers brought the wrong part and went to see the customer, that’s a lot of money wasted.

Customer Experience 221

Customer Experience Contact Center Engineering Scripts 221

AWS Machine Learning

DECEMBER 29, 2022

In this blog post, we will show you how to use both of these services together to efficiently perform analysis on massive data sets in the cloud while addressing the challenges mentioned above. In the blog today, we will be executing the following steps: Cloning the sample repository with the required packages. Solution overview.

APIs 108

APIs Engineering Analytics Scripts 108

AWS Machine Learning

SEPTEMBER 22, 2023

Gone are the days when you need unnatural prompt engineering to get base models, such as GPT-3, to solve your tasks. In this blog post, we ask annotators to rank model outputs based on specific parameters, such as helpfulness, truthfulness, and harmlessness. RLHF further refines and aligns the model’s behavior with human preferences.

Engineering 100

Engineering Feedback industry standards Benchmark 100

AWS Machine Learning

DECEMBER 19, 2022

This blog post demonstrates how to perform ML inference using an object detection model from the PyTorch Model Zoo within SageMaker. Setting up these ML models as a SageMaker endpoint or SageMaker Batch Transform job for online or offline inference is easy with the steps outlined in this blog post. Solution overview. Step 1: Setup.

Automotive 75

Automotive APIs Engineering Scripts 75

AWS Machine Learning

JULY 24, 2023

We demonstrate the use of Neuron Top at the end of this blog. Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. script in the fastapi and trace-model folders use this to create Docker images. 3 Inf1.24xlarge 16 64 1.5

Scripts 72

Scripts APIs Engineering Best practices 72

AWS Machine Learning

MAY 23, 2023

This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC. Such a pipeline encompasses the stages involved in building, testing, tuning, and deploying ML models, including but not limited to data preparation, feature engineering, model training, evaluation, deployment, and monitoring.

Engineering 74

Engineering Government Calibration Scripts 74

Totango

AUGUST 23, 2022

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Blog content. This may occur through encountering your brand or product through a search engine result, a search engine ad, a social media post, a video, a review on a technology website, word-of-mouth or other means.

B2B 118

B2B Journey mapping SaaS Engineering 118

AWS Machine Learning

MARCH 21, 2023

It contains over 300 built-in data transformation steps to aid with feature engineering, normalization, and cleansing to transform your data without having to write any code. For more information about available transformation steps and implementation, refer to Transform Data and the Data Wrangler blog.

Scripts 62

Scripts Banking APIs Best practices 62

Upstream Works

DECEMBER 20, 2022

By suppressing audio that isn’t speech-based, speech recognition engines driven by AI – will be more accurate in capturing conversations, which will ultimately lead to better customer experiences. Remote work will continue to become more common in 2023. Workflow Automation.

Customer Experience 78

Customer Experience Virtual Agent Contact Center Scripts 78

AWS Machine Learning

NOVEMBER 16, 2022

For the purposes of this blog we are leveraging the following accounts: Data science account – An account where data scientists have access to the training data and create the models. Workload accounts – These are commonly QA and prod environments where software engineers are able to build applications to consume the ML model.

Accountability 82

Accountability Best practices Scripts Engineering 82

AWS Machine Learning

JULY 29, 2022

For data processing and feature engineering, they can run SageMaker processing jobs with an Athena data source and output results back to Amazon Simple Storage Service (Amazon S3). Now that you have a subset of the data as a dataframe, you can start exploring the data and see what feature engineering updates are needed for model training.

Scripts 71

Scripts Analytics Accountability Engineering 71

Infinity

MARCH 2, 2022

In this blog, we’ll explore what real-time monitoring is, why it’s a critical tool for your business, and how call tracking can amplify your call centre efforts. It can pinpoint common frustrations that can stall conversion and help you improve your scripts to deliver successful outcomes every time. What is real-time call monitoring?

Scripts 52

Scripts Upselling Analytics Customer centricity 52

AWS Machine Learning

APRIL 7, 2023

To learn more, you can visit this guide on the AWS Containers Blog or Verizon’s 5GEdgeTutorials repository for one such example. deploy_image_uri = image_uris.retrieve( region=None, framework=None, image_scope="inference", model_id=infer_model_id, model_version=infer_model_version, instance_type="local", ) # Retrieve the inference script uri.

Telecommunications 80

Telecommunications Scripts Enterprise Engineering 80

AWS Machine Learning

SEPTEMBER 7, 2023

The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL). Solution walkthrough Formulate problem Our system in this blog post is a cart with a pole balanced on top. Before joining AWS, Walt worked as an Operations Engineer for Hilcorp Energy Company. sudo yum install jq cd utils sh generate_mock_data.sh

Metrics 97

Metrics Engineering Scripts Accountability 97

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. To train the classifier, we create a SageMaker PyTorch Estimator that runs the training script, eval_linear.py. We add the following code to the init_distributed_mode function in the util.py

Scripts 71

Scripts Analytics Technology Benchmark 71

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 126

Best practices Government Engineering Accountability 126

Nicereply

APRIL 5, 2023

Make your blog stand out with catchy and intriguing headlines that will capture the attention of the right audience. A next-generation version of AI Content Writers is capable of generating SEO-optimised long-form content so it can rank on top of search engines like Google and Bing. articles & blog content). youtube advert).

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

AWS Machine Learning

MAY 17, 2023

Test the solution After you deploy the solution using the Lambda layer creation script and the CloudFormation template, you can test the architecture by uploading an audio or video meeting recording in any of the media formats supported by Amazon Transcribe. For additional posts on ML at AWS, visit the AWS ML Blog.

APIs 70

APIs Scripts Engineering Management 70

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Deploy and run inference on the pre-trained model.

Scripts 71

Scripts Metrics APIs Healthcare 71

ChurnZero

NOVEMBER 29, 2022

At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. While your CSMs don’t need to read from a script, their underlying message should align with the team and the company’s goals. But compensation plans are too large and complex of a topic to cover in a short blog.

Scripts 98

Scripts Sales Customer centricity Coaching 98

VirtualPBX

NOVEMBER 5, 2020

We talk about Zapier a lot on our blog because it makes automation of business tasks so simple; you can even use it for free with the most basic plan. A quick API call might be easier for your engineering team than logging in to the VirtualPBX dashboard. Combining SMS, Webhooks, and Zapier. Responding to Messages.

Marketing 98

Marketing APIs voip Scripts 98

Customer Guru

MAY 30, 2018

Employees need to look up from their scripts, computer screens, or mobile phones and listen attentively. Coaching employees to not run by the script, listening closely to customers’ complaints, and using common sense when dealing with difficult issues could go a long way in building a customer-centric culture.

Customer centricity 95

Customer centricity Scripts Coaching Engineering 95

AWS Machine Learning

NOVEMBER 16, 2022

The use case in this blog will specifically focus on SageMaker integration with Kubeflow on AWS that could be added to your existing Kubernetes workflows enabling you to build hybrid machine learning architectures. Automated deployment options have been improved and simplified using Kustomize scripts and Helm charts.

Metrics 67

Metrics Scripts Enterprise APIs 67

Aspect

APRIL 20, 2018

Once the chatbot knows the intent, it can engage in a more or less scripted dialogue to achieve the goal — just like a customer service agent, a bank teller or the person taking a food order in a restaurant. The engine will observe all of the different sentences share a certain patterns of characters: “my balance.” Balance.” “My

Chatbots 51

Chatbots Engineering Scripts Banking 51

Call Journey

OCTOBER 20, 2018

It was originally published on Genesys blog. The main one is the automation of important, but costly and ineffective processes, such as Quality Assurance, agent monitoring or script adherence. Agent Script Adherence. This post was co-authored by Juergen Tolksdorf, Director of Innovations Group at Genesys. Trending keywords.

Scripts 45

Scripts Customer emotions Engineering industry standards 45

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Upstream Works

SEPTEMBER 28, 2022

• Detect customer sentiment before interacting with an agent, and provide support with the right scripting and responses. AI goes beyond automation and optimization; it can also be the engine that drives the innovation that is needed in the contact center. Use cases for AI in the contact center really are limitless.

Contact Center 78

Contact Center Journey mapping Scripts Technology 78

OctopusTech

AUGUST 18, 2023

Learn the details of professional custom website development, from its definition to its importance, here in this blog. The template-driven websites need more ability for customization because they contain an excessive amount of unnecessary, long scripts. You should apply search engine optimization (SEO) to your website.

Construction 62

Construction Engineering APIs Enterprise 62

AWS Machine Learning

MAY 19, 2023

In this blog post we walk you through the Solution Architecture behind “Describe For Me”, and the design considerations of our solution. After containerizing your inference script, the model is ready to be deployed behind a SageMaker endpoint as described in the SageMaker documentation.

APIs 89

APIs Scripts Engineering Best practices 89

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Data Engineer for Amp on Amazon.

Analytics 69

Analytics Engineering APIs Metrics 69

TeleDirect

OCTOBER 1, 2022

Rather, Tier 1 agents are customer service professionals and work mainly with personalized scripts. In fact, Tier 3 IT support often calls on the firsthand knowledge of the masterminds behind your product, such as engineers and developers. Tier 1 IT cases can be handled by agents who aren’t necessarily specialized tech experts.

outsourcing 62

outsourcing Scripts Call Center Engineering 62

NobelBiz

JANUARY 16, 2024

Customer referrals are a vital growth engine, transforming satisfied clients into powerful advocates. Create Convincing Call Scripts: Crafting Your Message Engagement : Develop scripts that engage the customer from the first word. This may include offering discounts, rewards, or exclusive access to certain benefits.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Comm100

NOVEMBER 25, 2015

The beauty of rule-based auto-invitations is that once you have the proper scripts in place, you can send out the appropriate response that is optimally designed to get a response from a customer. Having engaging scripts is a priority when you’re dealing with proactive chat. Use Scripts that Speak to Real People.

Best practices 41

Best practices Scripts Finance Abandon rate 41

Noble Systems

MAY 11, 2021

In this blog, we’ll look at how speech recognition has evolved since it was first introduced. ASR and custom rules that monitor legal compliance and script adherence enable companies to identify non-compliant language and interactions missing the necessary disclosures. Blog: The Evolving Capabilities of Conversation Analytics.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

JivoChat

JANUARY 25, 2023

You will understand how to add style to your texts, for example, to write blog articles, books, and business reports too. You will learn the best ways to optimize your texts in terms of SEO (search engine optimization). The course also explains how to write in a simple, clear, elegant, and evocative style.

Construction 75

Construction Scripts Personalization Engineering 75