AWS Machine Learning

SEPTEMBER 7, 2023

This process requires breaking down data into three categories: 1) measurements available from the physical system, 2) the set of actions that can be taken upon the system, and 3) a numerical metric (reward) of equipment performance. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL).

Metrics 91

Metrics Engineering Scripts Accountability 91

AWS Machine Learning

NOVEMBER 16, 2022

Upon a new model version registration, someone with the authority to approve the model based on the metrics should approve or reject the model. For the purposes of this blog we are leveraging the following accounts: Data science account – An account where data scientists have access to the training data and create the models.

Accountability 82

Accountability Best practices Scripts Engineering 82

AWS Machine Learning

NOVEMBER 16, 2022

Enhanced monitoring and observability for ML workloads including Amazon EKS, Kubeflow metrics, and application logs using Prometheus, Grafana, and Amazon CloudWatch integrations. Automated deployment options have been improved and simplified using Kustomize scripts and Helm charts. Kubeflow on AWS 1.6.1 and PyTorch 1.12.1.

Metrics 67

Metrics Scripts Enterprise APIs 67

AWS Machine Learning

OCTOBER 27, 2022

AI Engineering, Mobileye. The quick way to identify a CPU bottleneck is to monitor CPU and GPU utilization metrics for SageMaker training jobs in Amazon CloudWatch. You can access these views from the AWS Management Console within the training job page’s instance metrics hyperlink.

Scripts 69

Scripts Benchmark Metrics Transportation 69

AWS Machine Learning

JULY 24, 2023

Based on these metrics an informed decision can be made. We demonstrate the use of Neuron Top at the end of this blog. Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. Next, we’ll push the image using the script push.sh.

Scripts 73

Scripts APIs Engineering Best practices 73

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 69

Analytics Engineering APIs Metrics 69

AWS Machine Learning

NOVEMBER 22, 2022

This is a guest blog post co-written with Minghui Yu and Jianzhe Xiao from Bytedance. These experiences are made possible by our machine learning (ML) backend engine, with ML models built for content moderation, search, recommendation, advertising, and novel visual effects. Joshua Hannan is a machine learning engineer at Amazon.

Engineering 90

Engineering Entertainment Advertising Scripts 90

NobelBiz

JANUARY 16, 2024

According to Forbes “call center metrics are a vital source of truth when it comes to finding answers to important questions such as “Are your customers happy?”, “Are you providing better support and service than your competitors?”, Customer referrals are a vital growth engine, transforming satisfied clients into powerful advocates.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

AWS Machine Learning

SEPTEMBER 30, 2022

As soon as a download attempt is made, it triggers the malicious executable script to connect to the attacker’s Command and Control server. With the built-in algorithm for XGBoost , you can do this without any additional custom script. SophosAI’s PDF detector blocks the download attempt after detecting that it’s malicious.

Scripts 81

Scripts Engineering Metrics Big data 81

JivoChat

JUNE 28, 2023

Your website should include at least a home page, an about page, where you tell more about yourself, a contact page with your contact information, and a section to show your work, which can be a gallery with photos of your projects or a blog, for example. Enjoy the SEO tools too, so you can enhance your pages to rank better on search engines.

Engineering 75

Engineering Analytics Real estate Sales 75

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. To train the classifier, we create a SageMaker PyTorch Estimator that runs the training script, eval_linear.py. We add the following code to the init_distributed_mode function in the util.py

Scripts 71

Scripts Analytics Technology Benchmark 71

Aspect

JUNE 11, 2018

In order to verify whether the speech recognition engine rejected perfectly fine responses (false negatives), or erroneously accepted non-valid responses as valid answers (false positives), you’ll need to listen to the actual recordings of those utterances and compare with the results of the respective speech recognition events.

Interactive Voice Response 51

Interactive Voice Response Engineering Scripts Metrics 51

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. Each project maintained detailed documentation that outlined how each script was used to build the final model. In many cases, this was an elaborate process involving 5 to 10 scripts with several outputs each. Logging and monitoring. Kubeflow Logging.

Engineering 75

Engineering Healthcare APIs Scripts 75

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 119

Best practices Government Engineering Accountability 119

ChurnZero

JUNE 27, 2023

A digital approach is key to improving business growth metrics such as net revenue retention (NRR) and gross revenue retention (GRR). There’s a tendency to over-engineer customer journey maps and it becomes untenable. The answer is simple: you need a digital-first strategy. I recommend keeping it simple—and then adding to it over time.

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

JivoChat

MAY 31, 2023

Many website builders provide pre-made templates with different themes, for example, for online stores, restaurants, hotels, businesses, portfolios, and blogs. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling.

Analytics 75

Analytics Engineering Real estate Marketing 75

Kayako

MARCH 9, 2017

Through product testing you can build knowledge of the products your company offers and start to see it from the perspective of your engineers. Product testing helps me to understand the process of the Engineering team in deciding the roadmap. I took on a six-month support chat metrics project.

Customer Service 71

Customer Service Engineering Coaching Self service 71

JivoChat

MARCH 17, 2022

In a single platform, you can control what is going to be published on the different sections of your website, such as store categories, product pages, blog, and home page. . To make it easier for your clients to find your online store, you can create a custom domain, and also use SEO tools to rank better at search engines like Google.

Engineering 75

Engineering B2B Accountability Analytics 75

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. Does it spell doom for your business?

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ChurnZero

APRIL 29, 2022

RevOps is the revenue side of this thing that happened in engineering called DevOps. If bringing those three groups of people into a room does not change the metric—if you’re in one department and you’re still tracking MQLs and conversion rates and net retention and nothing has changed—then call it whatever you want.

Sales 98

Sales Revenue potential Marketing Scripts 98

AWS Machine Learning

NOVEMBER 7, 2022

Amazon SageMaker Data Wrangler is a capability of Amazon SageMaker that makes it faster for data scientists and engineers to prepare high-quality features for machine learning (ML) applications via a visual interface. If you don’t validate the data before building your model, you have wasted a lot of resources as well as engineer time.

Best practices 67

Best practices Engineering Analytics Benchmark 67

ProProfs Blog

JUNE 21, 2019

According to Oracle’s 2013 Commerce Trends survey, 42% of respondents say customer retention is a top metric by which they measure success. Needless to say, it is one of the most important metrics for your business to consider when you plan your marketing, loyalty programs, and sales processes.

Customer retention 95

Customer retention Sales Marketing Scripts 95

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. You can also track all the important sales KPIs and metrics with access to an interactive dashboard. The best part is that you don't need to rely on your engineers to capture and make sense of all the sales data.

Sales 98

Sales CRM Analytics Accountability 98

AWS Machine Learning

AUGUST 14, 2023

This blog post is co-written with Tuana Çelik from deepset. With a big focus on state-of-the art retrieval methods and solid evaluation metrics, it provides you with everything you need to ship a reliable, trustworthy application. script to preprocess and index the provided demo data. OutputKey=='OpenSearchEndpoint'].OutputValue"

Enterprise 69

Enterprise Scripts Best practices Analytics 69

aircall

JUNE 11, 2021

Here’s what to look for: Are they reading call scripts verbatim and in a monotone voice? Utilize call center scripts, but personalize them using customer details. Use call center analytics to monitor your first-call resolution rate and other metrics. In fact, it can color the entire conversation positively or negatively.

voip 62

voip APIs Call Center Telecommunications 62

AWS Machine Learning

AUGUST 11, 2022

For more details on preparing the graph data for training GNNs, refer to the Feature extraction and Constructing the graph sections of the previous blog post. The code used in this solution is available in src/scripts/glue-etl.py. Haozhu received his PhD in Electrical and Computer Engineering from the University of Michigan.

Construction 83

Construction APIs Accountability Scripts 83

AWS Machine Learning

APRIL 1, 2024

In this blog post, AWS collaborates with Meta’s PyTorch team to discuss how to use the PyTorch FSDP library to achieve linear scaling of deep learning models on AWS seamlessly using Amazon EKS and AWS Deep Learning Containers (DLCs). Most of the details will be abstracted by the automation scripts that we use to run the Llama2 example.

Scripts 100

Scripts Engineering Metrics Management 100

AWS Machine Learning

OCTOBER 23, 2023

This post is co-authored by Anatoly Khomenko, Machine Learning Engineer, and Abdenour Bezzouh, Chief Technology Officer at Talent.com. The system is developed by a team of dedicated applied machine learning (ML) scientists, ML engineers, and subject matter experts in collaboration between AWS and Talent.com.

Engineering 86

Engineering Metrics Scripts Construction 86

JustCall

APRIL 3, 2023

In this blog, we will explore various customer experience features and uncover the strategies and tactics that businesses can use to build lasting relationships with their customers. So, provide them with clear guidelines and scripts to follow. So, how can businesses create exceptional experiences that keep customers coming back?

Customer Experience 40

Customer Experience Journey mapping Surveys Feedback 40

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Treat those agents nice and know that they’re not just individuals sitting in a chair reading from a script, the answers that they have from customers. Totally, totally.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Pointillist

JULY 25, 2018

Success Metrics for the Team. Ultimately, the biggest success metric for the Champion is to be able to show the Executive Sponsor and key Stakeholders that real business value has been gained through the use of customer journey analytics. Success Metrics for the Project. Success Metrics for the Business. Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. Enhance your blog. A good blog communicates to customers that you care about solving the problems in their industry.

Customer retention 60

Customer retention Scripts Education Marketing 60

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. By giving agents easy access to scripted solutions, you will free up your most talented and seasoned customer service representatives to tackle more challenging and nuanced problems. Choose your knowledge base type. Gather your content.

Metrics 52

Metrics Customer Service Scripts Surveys 52

AWS Machine Learning

JUNE 27, 2023

This blog post is co-written with Marat Adayev and Dmitrii Evstiukhin from Provectus. Earth.com didn’t have an in-house ML engineering team, which made it hard to add new datasets featuring new species, release and improve new models, and scale their disjointed ML system. Endpoints had to be deployed manually as well.

Engineering 93

Engineering APIs Scripts Entertainment 93

Tenfold - Contact Center Blog

DECEMBER 28, 2017

With automated, real-time monitoring of voice pitch, scripting, and key words on social, SMS or chat, call center operations can intercept negative customer interactions and provide a high level of service as incidents occur. Receive key metrics to understand the performance of your operations with computer telephony integration.

call center workforce 54

call center workforce Call Center Technology Management 54

AWS Machine Learning

APRIL 2, 2024

This blog post is co-written with Hwalsuk Lee at Upstage. The following figure illustrates some of these metrics: source: [link] With SageMaker JumpStart, you can deploy Solar 10.7B He is pursuing his PhD in Computer and Electrical Engineering at the Korea Advanced Institute of Science and Technology (KAIST).

Scripts 91

Scripts Education Engineering Technology 91

AWS Machine Learning

AUGUST 10, 2023

SageMaker services, such as Processing, Training, and Hosting, collect metrics and logs from the running instances and push them to users’ Amazon CloudWatch accounts. One example is performing a metric query on the SageMaker job host’s utilization metrics when a job completion event is received.

Scripts 78

Scripts Accountability Metrics APIs 78