Cisco - Contact Center

APRIL 19, 2023

Just as a car designed for speed requires a specific configuration to achieve its goal, a top-tier security… Read more on Cisco Blogs Building a strong cybersecurity system is like crafting a high-performance sports car.

Engineering 97

Engineering 97

JivoChat

OCTOBER 26, 2022

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. Check out the blog to know more about it: How to Choose a Blog Name. Check out the blog to know more about it: How to Choose a Blog Name.

Engineering 75

Engineering Enterprise Personalization 75

Cisco - Contact Center

JANUARY 29, 2024

The past year witnessed the remarkable p… Read more on Cisco Blogs As we stride confidently into 2024, Cisco’s commitment to fostering a mutually beneficial partnership with our esteemed global partners remains unwavering.

Engineering 52

Engineering 52

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community.

Engineering 98

Engineering Technology Self service Chatbots 98

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Our latest blog explores how these ideas are being superseded. Published on: September 24, 2021.

Engineering 123

Engineering Best practices Management Customer Service 123

Nuance

FEBRUARY 10, 2022

The post How our engineers are creating an automation Center of Excellence appeared first on What’s next. Visit Nuance's What's next blog to see the full content. And now it’s using automation to enhance its services—and deliver new ones. The SRC is responsible for the smooth running of our hosted [.] This is a summary.

Engineering 85

Engineering Customer Experience 85

aircall

JANUARY 7, 2022

Welcome to our series about the Aircall engineering journey. From the perspective of the engineering team, you will need to know the Aircall architecture, components, and tools, so you’ll have to explore our onboarding guidelines and get to know how your team works. See our current openings. . Interactive courses. The ceremonies.

Engineering 62

Engineering Management 62

aircall

DECEMBER 27, 2021

Welcome to our series about the Aircall engineering journey. We’re hiring engineers in France, Spain, and the UK. ” So if you want to know what your life as an engineer at Aircall will look like from your very first day to the end of your first year, we created this series for you. See our current openings. .

Engineering 62

Engineering Technology Management 62

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. While I was writing my book, two design students and a software engineer were starting a company called Airbnb. The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken.

Technology 242

Technology Customer Experience Personalization Engineering 242

AWS Machine Learning

MAY 5, 2023

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. However, these diagrams must originate from credible sources such as AWS Blog and AWS Prescriptive Guidance.

Engineering 101

Engineering APIs Scripts Enterprise 101

aircall

JANUARY 3, 2022

Welcome to our series about the Aircall engineering journey. For the engineering team, we take this system a step further and set you up with a buddy on your squad who will help you set up your workspace, install tools and licenses, and more. See our current openings. . In this post, I’ll prep you for your first day in Aircall.

Engineering 62

Engineering Personalization Management 62

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Besides, your blog won’t display WordPress ads. .

Engineering 75

Engineering Best practices Accountability Personalization 75

ShepHyken

OCTOBER 19, 2018

AI-powered self-learning algorithms consider more ‘moments in time’ and not just browse and purchase behavior as most typical recommendation engines do today. The post Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service? Customers receive far deeper personalization that they were used before.

Customer Service 277

Customer Service Automotive Chatbots Airlines 277

ShepHyken

MAY 4, 2018

Moreover, when the prospect clicks on an ad or search engine result, that click had better take the prospect to a relevant page. You search for a product on a search engine. The post Guest Blog: 3 Essential Stages of Cultivating a Winning Customer Experience appeared first on Shep Hyken.

Customer Experience 200

Customer Experience Advertising Engineering Sales 200

ShepHyken

DECEMBER 13, 2019

Demo environments are at risk of being engineered to appear perfect. The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. Consider the number of critical APIs that are embedded. Double the APIs – quadruple your problems!

APIs 254

APIs Enterprise Government Customer Experience 254

Nextiva

FEBRUARY 26, 2019

A little dose of social engineering would do. The post What Your Business Needs to Know About Social Engineering Attacks appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. We learn this lesson from ancient history to the latest […].

Engineering 92

Engineering voip Sales Marketing 92

Cyara

JUNE 27, 2022

This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. With Botium , we are currently defining the industry standard for testing chatbots.

Chatbots 67

Chatbots Engineering industry standards Customer Support 67

ShepHyken

APRIL 21, 2017

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. This technique works whether you’re talking about engineering, piloting, or selling. The post Guest Blog: How to Handle a Know-It-All appeared first on Shep Hyken.

Airlines 213

Airlines Customer Care Engineering Accountability 213

5CA

JULY 26, 2023

Hackers are using diverse techniques to target the gaming ecosystems and their players. Read these strategies to build robust defences!

Engineering 52

Engineering 52

Cisco - Contact Center

APRIL 17, 2024

The engine of AI — the data center — will grow substantially, maybe an order of magnitude or more over the coming years. The industry went thr… Read more on Cisco Blogs AI is transformative, driving huge productivity gains.

Engineering 88

Engineering 88

Cisco - Contact Center

MARCH 6, 2024

Talking to your Network Embarking on my journey as a network engineer nearly two decades ago, I was among the early adopters who recognized the transformative potential of network automation. In… Read more on Cisco Blogs

Engineering 104

Engineering 104

Cisco - Contact Center

MARCH 6, 2024

Calling all service provider network engineers and networking professionals! We have just unveiled the new Cisco Service Provider Cloud Network Infrastructure Specialist Certification, specifically … Read more on Cisco Blogs

Engineering 98

Engineering 98

Cisco - Contact Center

MARCH 18, 2024

Engineers will be using Cisco S… Read more on Cisco Blogs Join the guided tour outside the Security Operations Center, where we’ll discuss real time network traffic of the RSA Conference, as seen in the NetWitness platform.

Engineering 96

Engineering 96

Cisco - Contact Center

MARCH 8, 2024

LinkedIn workforce data shows that women are still significantly underrepresented in the Science Technology Engineering Math (STEM). Despite making up almost half (49.3%) of total employment across… Read more on Cisco Blogs

Engineering 98

Engineering Technology 98

Cisco - Contact Center

APRIL 2, 2024

This post was authored by Najid Navas, a Software Engineer Intern on the HR IT Team. Growing up in a rural area, my immense curiosity about tech was undeniable, but my family wasn’t financially fit… Read more on Cisco Blogs

Engineering 63

Engineering 63

Cisco - Contact Center

JULY 20, 2023

During my second year of college, COVID-19 made remote learning challenging for computer science students due to… Read more on Cisco Blogs This post was authored by Sanya Sachdeva, a CX intern on our Global TAC Team.

Engineering 45

Engineering Consulting Consulting Customer Experience 45

Cisco - Contact Center

MARCH 26, 2024

in Electrical Engineering and securing a post-doctorate position, I was well on my way to staying in academia and becoming a professor. After a year into my post-doctorate, I… Read more on Cisco Blogs Graduating with my Ph.D.

Engineering 59

Engineering 59

Cisco - Contact Center

FEBRUARY 1, 2024

I have been at Cisco many years and seen a few transformational events affect network engineers. After I first joined Cisco in 1998, IP telephony came on the scene and disrupted not only classical… Read more on Cisco Blogs

Engineering 105

Engineering 105

Aspect

MAY 2, 2018

It also has to be engineered to fit different purposes and contexts. However, some general principles for developing bots need to be considered, whether using knowledge engineering or not. The question of when and how to use knowledge engineering can impact each of these steps. appeared first on Aspect Blogs.

Engineering 76

Engineering Chatbots Scripts Sales 76

Cisco - Contact Center

MARCH 25, 2024

I´m a Solutions Engineer working with Collaboration and Customer Experience solutions, and one thing I’ve learned is “one size does not fit all.” To deliver the most impactful business outco… Read more on Cisco Blogs

Engineering 82

Engineering Customer Experience APIs 82

Cisco - Contact Center

FEBRUARY 12, 2024

How to be a network engineer in the age of automation I’ve been involved with network engineering for the better part of 20 years now and I’ve observed massive changes in the industry during those two… Read more on Cisco Blogs

Engineering 79

Engineering 79

OctopusTech

JANUARY 23, 2024

However, the true key to success lies in optimizing your Magento website for search engines. In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality.

Engineering 62

Engineering Enterprise Sales Management 62

Waterfield Technologies

MAY 30, 2019

The post Breakthrough AI engine automates strategic planning! Remember that old saying, the one about things that sound too good to be true? Sadly, the automated strategic planner simply doesn’t exist. With the pace of change and the […]. appeared first on Waterfield Technologies.

Engineering 40

Engineering Technology Contact Center 40

Eptica

JULY 14, 2023

Published on: July 14, 2023 Author: Steve Nattress Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service? Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.

Chatbots 105

Chatbots Engineering Marketing Customer Service 105

CustomerGauge

AUGUST 22, 2017

Antony Laycock is CustomerGauge’s Director of Software Engineering. He was excited to share about the great developments our Engineering team has been making and what it’s like working in the beautiful Amsterdam office! The post Meet the Gaugies: Director of Software Engineering Antony Laycock appeared first on CustomerGauge.

Engineering 60

Engineering 60