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The Key Role of Call Center Dynamic Agent Scripting in Customer Experience

NobelBiz

Scripts are an essential component of every contact center. The correct amount of data and accurate information delivery can yield impressive scripting capabilities. To provide a better customer experience (CX), dynamic agent scripting is required. Table of Contents show What is call center Dynamic Agent Scripting?

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Build an image search engine with Amazon Kendra and Amazon Rekognition

AWS Machine Learning

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. A Python script is used to aid in the process of uploading the datasets and generating the manifest file.

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What is Call Scripting and How To Create it?

NobelBiz

Writing a call script is a must for contact centers that want to excel in their prospecting effort. If you write it according to the rules of the game, the script is an observable, cost-effective, and efficient method of attracting and maintaining prospects and clients. What exactly is call scripting? Why do scripts exist?

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Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

pindrop

With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Travel-Related Inconveniences and Emergencies .

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Say Goodbye to Frustrated Customers and Agents: Ace Your Calls with Agent Assist Lite

JustCall

Request Demo Exploring Agent Assist Lite’s features With Agent Assist Lite, you enable your reps and agents with a real-time knowledge engine that surfaces the right answers, prompts smart suggestions, and provides tailored scripts – all at their fingertips. A curated FAQ hub puts the knowledge you need at your fingertips.

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Fast and cost-effective LLaMA 2 fine-tuning with AWS Trainium

AWS Machine Learning

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

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What Is Knowledge Engineering and Why Do I Need It for Chatbot Development?

Aspect

It also has to be engineered to fit different purposes and contexts. No, there are simple, static bots that can be developed with scripting tools. However, some general principles for developing bots need to be considered, whether using knowledge engineering or not. appeared first on Aspect Blogs.