ProProfs Blog

JUNE 21, 2019

Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Understand Customer Retention.

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Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention? Poor Customer Fit. Take demographic data about customers into account.

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Totango

APRIL 30, 2021

Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Here’s how to calculate both kinds of costs and why retention should form part of a profitable business strategy. Calculating the Cost of Customer Acquisition. Email marketing.

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Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

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aircall

JUNE 30, 2021

Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention. For one thing, it sends new customers emails to share tips on properly setting up the product. However, Ring is not the only company to reap the rewards of its stellar customer retention strategies.

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Quiq

AUGUST 19, 2021

It’s imperative to not let it happen by implementing an effective customer retention strategy to improve customer retention. Customer retention is the key to improving your business’ profitability. Customer retention can be one of the hardest things for companies to do.

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ProProfs Blog

APRIL 25, 2019

Well, one answer to that question is to make more sales, and no doubt that is important, another answer to that is customer retention. And what exactly is customer retention? No points for guessing, retain customers. Offer Customers Testimonials and Use Cases During the Sales Process.

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ProProfs Blog

OCTOBER 30, 2021

The identification of what customers want is important and based on different factors, marketers need to divide people into market segments. That’s exactly what market segmentation is all about! With the help of certain shared factors, a wide population can be put into subgroups for targeted marketing.

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Nicereply

MAY 1, 2023

Building customer loyalty requires a strong bond and trust with customers through quality experiences and exceptional support. In today’s highly competitive market, customer service has become a key factor in the success of many businesses. Of course, not everyone knows this.

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ProProfs Blog

FEBRUARY 22, 2019

A Forrester report highlights increasing customer retention by 5% can increase profits by up to 95%. Loyal customers spend about 30% more with brands than new customers. An investment to increase retention by 5% is surely a worthy business investment. Simple formula: Customer Retention = Engagement + Investment.

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Comm100

FEBRUARY 6, 2023

This involves including customers in your plans, constantly engaging them on social media, telling your brand stories, and offering education. For example, you can teach your customers how to save or build a good credit mix that matches what 90% of lenders in the market use to make credit decisions. First, customers want it.

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ProProfs Blog

JANUARY 7, 2022

To steer yourself towards success, it is essential to measure its product-market fit. Meaning: Whether there is a market demand for your product or not. Products whose value proposition satisfies the needs of a market and its potential customers are likely to experience success. But how do you measure product-market fit

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TeleDirect

OCTOBER 25, 2023

These abilities provide call centers with tremendous opportunities to improve customer support. It can direct the agent to each step required to resolve the customer’s pain point. Unfortunately, your customer at the other end of the line knows that the virtual assistant is heartless and void of genuine concern.

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Pointillist

JUNE 15, 2018

The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Why Customer Retention Matters.

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aircall

SEPTEMBER 11, 2017

Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. These customer support statistics tell that revenue-related story. Poor Customer Support Stalls Growth. Nothing scares away future revenue quite like a reputation for subpar customer service.

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Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. As we saw in yesterday’s webinar, both enhancing the Customer Experience (CX) and understanding the Voice of the Customer (VoC) are inextricably linked… for the better. Get your copy: Forrester Customer Service Mega-Trends Report.

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JivoChat

JULY 20, 2021

It’s a problem for many businesses, especially in competitive markets. People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one.

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Kayako

MAY 12, 2016

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Much like the early days of B2B “inbound” marketing, customer support didn’t really exist ten years ago.

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ChurnZero

JULY 7, 2020

This is a guest blog post by LiveAgent. . Most people would say a great product or an aggressive marketing and sales strategy. Even though this is partly true, the reality is that happy customers make successful businesses. The better the service, and the more customer-centric your business is, the more likely it is to succeed.

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Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

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JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

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JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

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kommunicate

OCTOBER 23, 2018

It’s becoming more competitive than ever for a business to grow in this market and achieve their goals. Most important goals of any business are: Generate more leads Get more customers Increase the profit […]. The post 12 Customer Retention Strategies That Work appeared first on Kommunicate Blog.

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Helpware

AUGUST 7, 2018

Just a 5% increase in customer retention can have a dramatic impact on your bottom line, increasing profitability by a whopping 75%. The first step to happy customers is implementing a total customer experience strategy. One of the key components is your customer support strategy.

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ProProfs Blog

MARCH 8, 2019

Customer support is an important area for any business. Particularly today, when reviews for companies can be posted so easily on the internet, helping your customers as soon as problems arise is a crucial element to running a successful business. Retain Your Customers. Listen to Your Customers. #1: Be Personal.

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Nicereply

SEPTEMBER 29, 2020

People love proactive support too: 87% of U.S. Companies using a proactive approach saw an increase in customer retention rates of 3-5%. The process of switching from reactive to proactive support can feel overwhelming, so we’ve put together five tactics to make it less stressful. There are fiscal benefits, as well.

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aircall

JUNE 15, 2018

Editor’s Note: This is a guest post from Vanessa Rombaut, Content Manager of PieSync ‘s award-winning blog “In The Pipeline” and a featured writer in various tech publications and websites. It can be a powerful driver of customer retention when applied correctly. Don’t let that data go to waste!

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Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. Use chatbots (in-app resource center and offer self-service support on-demand).

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Totango

MAY 27, 2022

SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. In this blog, we’ll cover the essentials of product-led growth. Sales conversion: use of the freemium product motivates the customer to upgrade to a premium version.

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CSM Magazine

MAY 4, 2021

Digital marketing is on a continuous rise. So are the customers’ expectations regarding the personalization of digital interactions aimed at their needs. Ninety-eight percent of marketing officials are now merging traditional marketing efforts with digital tactics to meet these expectations.

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TeamSupport

NOVEMBER 10, 2020

This blog series highlights excerpts from four key concepts for using services to retain and grow recurring revenue. Establish Service Programs Aligned to Customer Needs. Many products have the features a customer needs, yet features are irrelevant if customers cannot use the product to achieve their desired business outcomes.

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TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jim Iyoob, Chief Customer Officer at Etech Global Services. As a consultant, he guides clients who want to develop customer-focused cultures.

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ProProfs Blog

JANUARY 9, 2020

An average company loses 10 to 30 percent customers annually and gaining new customers is around 10 times costlier than keeping the existing ones happy – Philip Kotler. These words from the father of modern marketing, themselves indicate how crucial the customers are for any business. That is not true. .

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Totango

MAY 17, 2024

Leading companies and CS teams are paving the way by providing innovative solutions that leverage AI technologies to accelerate impact and drive customer retention and growth. Reduce support tickets A quarter (25%) of support cases are opened for topics already addressed in the support site and/or knowledge base.

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Kayako

MAY 16, 2018

My good friend runs a content marketing company. When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management. She decided that she also wanted to offer email marketing services, and so she built a landing page and set up LinkedIn Ad, hoping to gain some inbound leads.

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ProProfs Blog

APRIL 26, 2019

These include: Efficient marketing tactics. However, the one common factor they share, which has brought them profit and goodwill, is how effective their customer support services are. Importance of Effective Customer Service in eCommerce Business. Question is, how to be the different one in the market?

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TeleDirect

MAY 6, 2024

By implementing a call center into your operations, you are providing your customer base with a team of experts who can handle their questions and concerns with efficiency, professionalism, and accuracy. It’s also better for your employees—unless they were specifically hired to handle customer support, they shouldn’t be the ones taking calls!

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