Comm100

JUNE 23, 2022

With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Security & compliance .

Chatbots 82

Chatbots Education Wait times CRM 82

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Hodusoft

DECEMBER 21, 2023

In this blog, we delve into a field of banking and financial industry that has rapidly advanced with the use of advanced call center software solutions. In today’s highly competitive business world, the demand for flawless customer support has stimulated transformative advancements.

call center software 64

call center software Banking Call Center First call resolution 64

CSM Magazine

APRIL 25, 2023

As a self-service option, IVR provides 24/7 secure payment options and reduced costs in comparison to agents taking payments. As a self-service option, IVR provides 24/7 secure payment options and reduced costs in comparison to agents taking payments.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Self service Chatbots 52

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Hodusoft

NOVEMBER 2, 2023

In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. So, without further ado let’s dive right into the blog post and know more about UCaaS and multi-tenant PBX in detail. A reliable and efficient PBX system ensures that voice calls are clear, secure, and well-managed.

Interactive Voice Response 52

Interactive Voice Response Best practices Feedback CRM 52

OctopusTech

DECEMBER 21, 2023

We’ll delve into the key aspects of how outsourcing your call center could transform your company in this blog post. This includes advanced CRM software , artificial intelligence, and other tools that streamline processes and improve the overall quality of service.

outsourcing 62

outsourcing Call Center Multichannel call center professionals 62

Hodusoft

DECEMBER 6, 2022

Contact center solutions also deliver other benefits to businesses, such as easier maintenance, greater security, and reduced costs. This blog will focus on the details regarding enterprise contact center solutions and why it’s necessary for a company’s growth and success. What is an enterprise contact center solution?

contact center solutions 52

contact center solutions Contact Center Enterprise Contact center software 52

JustCall

AUGUST 16, 2021

Legacy communication systems are unable to meet this demand. The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS platforms remove the need for multiple tools for creating multiple customer touchpoints.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Here’s how. With cloud-based call center solutions, scaling is easy—just pay for the extra agents or storage you need, and it’s done.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Aspect

JANUARY 14, 2021

As security becomes more defined, administration tools and emerging video platform integrations will allow for more flexible and efficient hiring, monitoring and training. Our industry has never experienced a global pandemic and subsequent multi-market meltdown as a plausible scenario. Increased Reliance on the Digital Experience.

Contact Center 116

Contact Center Government Self service CRM 116

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Hodusoft

NOVEMBER 22, 2023

In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs. Therefore, it is vital to understand that customer service agents play an important role in increasing the ROI of a business. They must be provided with efficient tools for managing their jobs easily and effectively.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

JustCall

APRIL 3, 2024

CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Auto dialers are a secret weapon for call centers and sales teams.

Sales 52

Sales CRM Scripts APIs 52

Blueship Call Center

SEPTEMBER 26, 2023

Call centers began as internal divisions devoted to sales and customer service. The use of call center outsourcing techniques increased corporate productivity in the latter half of the 20th century. As globalisation gained traction, technology allowed firms to grow. Cost effectiveness is what sticks out most.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70

Expivia

FEBRUARY 26, 2024

Whether it’s a credit union’s core system or a retail chain’s CRM, seamless integration into your telephony platform is essential. Security and Compliance : With new technologies come new security challenges. Security and Compliance : With new technologies come new security challenges.

Contact Center 52

Contact Center Technology Chatbots Call Logging 52

HGS

MAY 22, 2018

Healthcare has, undoubtedly, made B2C strides toward 24/7 optimized experience—from nurse triage to CRM and analytical PHM data collection. Further to this point, the cost of attaining compliance has steadily grown over the past few years, rising 43% from 2011 to 2017, according to a recent Ponemon report.

Healthcare 100

Healthcare B2C Government Analytics 100

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Your brand can provide this, too. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? Customer contact centers have come a long way. What Is a Cloud Contact Center?

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

JustCall

APRIL 7, 2021

Secure texting is of overriding importance in the healthcare industry. HIPAA-compliant texting apps protect patients' information from potential identity thefts and security breaches. In this blog, you will learn everything about how to send HIPAA-compliant text messages. What is HIPAA Compliance? But, there's a catch!

Healthcare 52

Healthcare Interactive Voice Response voip CRM 52

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Data Privacy and Compliance Issues With stricter data privacy laws and regulations globally, call centers must ensure they are compliant. When effectively executed, it can boost sales, increase profits, and lead to significant business growth.

Call Center 52

Call Center Scripts CRM Contact Center 52

Expivia

FEBRUARY 15, 2024

Enlighten Auto Summary automates these tasks, integrating with various CRMs to provide concise, accurate summaries of customer interactions. With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

3CLogic

JANUARY 24, 2024

When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? Or is the opposite true? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

PeopleMetrics

JANUARY 25, 2018

The controls specified in NIST 800-171 are based on NIST Special Publication 800-53 , Security and Privacy Controls for Federal Information Systems and Organizations. There are 14 families of security requirements outlined in NIST 800-171, comprising 109 individual controls. Access control: Limits system access to authorized users 2.

Education 79

Education Government CRM Self service 79

Hodusoft

FEBRUARY 22, 2024

They deliver a wide array of services including network, application, infrastructure and security, just to name a few. In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business. And all credit goes to IP PBX systems.

outsourcing 52

outsourcing Analytics Technology Finance 52

Balto

DECEMBER 5, 2022

Between compliance, regulations, onboarding, training, and QA alone, managers have their hands more than full. Software for call centers has a wide range and scope of functions and aims to help businesses streamline processes like coaching, messaging, compliance, and QA. Now, let’s dive in! CCaaS and UCaaS Software Systems.

call center software 52

call center software Healthcare Call Center Contact center software 52

Enghouse Interactive

JULY 16, 2021

In this blog we therefore answer some of the most frequently asked queries and bust some common myths. Are cloud solutions less secure? For on-premise solutions, you are responsible for security, including making the latest updates and patches. At the same time cloud contact centres bring cost-efficiencies. as a minimum.

Government 74

Government Cloud contact outsourcing CRM 74

Outsource Consultants

JULY 4, 2018

An article by Matt Tumbleson discusses cyber security and the challenges companies often face when trying to protect their customers. Maintain PCI Compliance: If you handle credit card transactions with your contact center, there’s no excuse for not maintaining PCI compliance.

Contact Center 52

Contact Center outsourcing Call Center CRM 52

Hodusoft

NOVEMBER 27, 2022

Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company. Investing in feature-rich Telemarketing Software is a smart move for businesses aiming at delivering exceptional customer service experience. What is telemarketing software?

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

aircall

NOVEMBER 21, 2022

With the current economic climate and increasingly competitive market, there’s no denying the corporate shift to achieve previously deemed “stretch” targets. For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge.

CRM 62

CRM Wait times Consulting Consulting 62

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

OctopusTech

JULY 21, 2023

A reputed customer service outsourcing company will provide a trustworthy customer master data management service by following a data privacy and security policy so that it always stays protected against threats. Data of customers act as a lifeline for any business. What is Customer Data Management?

Best practices 62

Best practices Management Upselling Sales 62

Global Response

JULY 17, 2023

But one of the most cost-effective outsourcing options is using a call center, as opposed to managing customer service and call center operations in-house. In this article, we’ll show you seven key ways using an outsourced call center can save your business money. Improve call routing and queue management.

Call Center 62

Call Center outsourcing Upselling Self service 62

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Agent Desktop and user experience. Reporting and dashboards.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Nicereply

MAY 22, 2023

The key to a successful social media strategy lies in providing customer support through all available channels. Offering top-notch customer service can set you apart from competitors and make it a preferred choice for customers. Furthermore, providing excellent service can boost customer satisfaction and increase brand loyalty.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

Hodusoft

FEBRUARY 1, 2023

Banks that invest in these systems can expect to see improved customer service, increased efficiency and productivity, and enhanced security, all of which are critical for maintaining a competitive edge in the current market scenario. One of the areas where this evolution is most evident is in the way banks communicate with their customers.

Finance 52

Finance Banking voip Analytics 52