aircall

JULY 30, 2021

Schedule team-building activities that in-office and remote workers can join. Make sure that you optimize your employee scheduling and employ a system that allows for better collaboration. On the other hand, those who need to collaborate on a project report in person for better teamwork. Optimize Scheduling.

Accountability 116

Accountability Personalization Management Technology 116

Momentum Telecom

FEBRUARY 28, 2023

Now that the dust has settled, it’s clear that remote and hybrid working models aren’t going anywhere – but are the cloud communication tools you rushed to implement at the start of the pandemic still the best fit for your business? Develop a strategic plan that focuses on meeting collaboration goals while improving operational efficiency.

CRM 98

CRM Technology Contact Center Surveys 98

ProProfs Blog

MAY 6, 2020

As per the Harvard Business Review, while 22% of Americans work from home, around 50% of them are involved in virtual or remote work. . Further, with the advent of disruptive workplace technologies, employees naturally expect their companies to utilize novel means of remote collaboration and aggregation on multiple channels. .

Management 162

Management Customer Service Best practices Entertainment 162

Call Design

APRIL 19, 2023

As the world becomes increasingly connected, remote working continues to be extremely popular and for contact centres this can offer significant advantages. Here are five reasons why remote agents can be of benefit: 1. Split-Shifts Remote work provides numerous options for scheduling, particularly with split-shifts.

Schedule adherence 78

Schedule adherence Management Transportation Service level 78

Nicereply

APRIL 6, 2022

As countries went into lockdown, people had to start working remotely. In this blog, you’ll learn more about the changes in the industry caused by COVID-19 and how you can manage your team better during quarantine. Many businesses are taking active steps to listen and communicate better. Foster togetherness.

Customer Support 98

Customer Support Morale Chatbots Wait times 98

UJET

AUGUST 5, 2020

Now after being in Munich for almost two years, I’ve had time to reflect on the benefits, drawbacks, and lessons learned about working remotely while living abroad. This new angle is also becoming increasingly important with the recent rapid shift to teams working remotely. Remote Work Management. A Growing Experience.

Personalization 133

Personalization Marketing Management Accountability 133

Certified Languages International

DECEMBER 22, 2023

The modern world gives us many opportunities for better communication with people who speak a language other than English, like translating apps or professional interpreting services. Whether you’ve worked with a language service provider or are new to remote interpreting, let’s explore the power of this service and best practices.

Best practices 40

Best practices Healthcare Banking Technology 40

24-7 InTouch

FEBRUARY 21, 2024

In this blog, we will delve into the key aspects that contribute to a positive patient experience, explore the role of generative AI and tech-enabled patient care, and examine how patients perceive interactions via digital platforms.

Healthcare 52

Healthcare Consulting Consulting Technology 52

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world. This flexibility offers several advantages over their brick-and-mortar counterparts.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JustCall

MARCH 28, 2023

When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. In remote settings, miscommunications are frequent. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

Momentum Telecom

JUNE 2, 2023

Now that the dust has settled, it’s clear that remote and hybrid working models aren’t going anywhere – but are the cloud communication tools you rushed to implement at the start of the pandemic still the best fit for your business? 20% of organizations suffered a security breach due to remote work in 2020.

Technology 52

Technology CRM Contact Center Surveys 52

Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. Meeting service level agreements Customers value a fast response when they reach out for customer support. higher adherence rate than those without.

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

Outsource Consultants

MARCH 9, 2023

Some BPO providers were fortunate enough to have a remote work infrastructure in place before the COVID-19 pandemic, but many had to quickly adapt to new quarantine regulations. Just like wearing a mask in public, remote options are no longer being deemed a necessity.

Morale 128

Morale outsourcing Call Center Entertainment 128

VirtualPBX

NOVEMBER 8, 2023

In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. VirtualPBX emerged as the perfect solution. In the healthcare industry, reliability and connectivity are paramount.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

Nicereply

JUNE 13, 2022

Let’s discuss a new phenomenon of remote work & future trends. Scott Markovits , Head of Support & Customer Success at CloudApp , has been working remotely for 10 years and lauds the way it has changed and improved his life. What did people get wrong in the haste to move to remote work? The script has been flipped.

outsourcing 98

outsourcing Scripts Employee engagement Personalization 98

Nicereply

MARCH 30, 2021

While retreats are a great way to appreciate your remote team and talk one on one, don’t wait until the next time you’re all together to show appreciation. With more teams working remotely , the need to come together as a company has never been stronger. Work together better. Improve your teams’ remote workspaces.

Personalization 98

Personalization Management Customer Support 98

IdeasUnlimited

AUGUST 19, 2021

And it’s becoming easier than ever to start your career as a remote worker. And with more companies switching to remote, the need for virtual assistants is only growing exponentially. And with more companies switching to remote, the need for virtual assistants is only growing exponentially. What is a Virtual Assistant?

Finance 98

Finance Management Personalization 98

IdeasUnlimited

AUGUST 19, 2021

And it’s becoming easier than ever to start your career as a remote worker. And with more companies switching to remote, the need for virtual assistants is only growing exponentially. And with more companies switching to remote, the need for virtual assistants is only growing exponentially. What is a Virtual Assistant?

Finance 98

Finance Management Personalization 98

VirtualPBX

APRIL 8, 2021

Our new e-book, Managing Remote Teams , is coming to a close. In this next-to-last chapter, you can read all about remote team morale and how you can sustain a positive work atmosphere while employees are spread across the country. Lighten Existing Meetings. in a group chat can make the workday better.

Morale 69

Morale Personalization Management 69

Momentum Telecom

MARCH 6, 2024

billion by 2025,[2] finding a solution that meets your company’s needs now can help you stay ahead of the competition. Remote and Hybrid Workforces With the increased popularity of remote and hybrid work environments, businesses must ensure their networks can support fast, secure remote access to corporate resources.

SaaS 52

SaaS Management Technology Marketing 52

aircall

AUGUST 6, 2021

Learn about the benefits of this type of workplace and how to leverage collaboration while working with both in-person and remote employees. A hybrid workplace is when a company has a combination of in-person and remote employees. . They need to communicate when they’re overwhelmed or when they think they can’t meet a deadline.

Customer centricity 77

Customer centricity Education Personalization Management 77

Hodusoft

MAY 11, 2022

Cloud PBX vs On-Premise PBX Systems for Better CX: Check out these Factors Before You Decide. The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. Cloud PBX solutions are a better choice when it comes to meeting business demands for remote and hybrid work models.

voip 98

voip Analytics industry standards Government 98

Momentum Telecom

OCTOBER 23, 2023

In this blog, we’ll discuss the options for voice-enabling Teams, the benefits of using Teams for voice services, and how you can streamline your business communications with Momentum’s Microsoft Teams solution. 3 Increased Mobility Voice-enabling Teams allows businesses to keep remote and hybrid workers connected.

Wait times 105

Wait times CRM Customer Service Personalization 105

JustCall

AUGUST 10, 2022

Remote team management is a major concern for many companies in today’s business environment. With more and more companies shifting to remote working practices, many established companies are reaping the benefits of their employees working from home. Steps that come in handy in managing remote employees.

Best practices 52

Best practices Management Morale Personalization 52

Momentum Telecom

MARCH 2, 2024

In this blog, we’re diving into managed SD-WAN and its benefits to help you make the best choice for your business. Scalability Managed SD-WAN can quickly and easily scale up or down to meet your business’s changing needs without requiring a significant investment or changes to the network infrastructure. What Is Managed SD-WAN?

Management 52

Management Analytics Technology 52

ViiBE Blog

MAY 11, 2023

ViiBE Blog What is a Service Level Agreement? Anna Gorina May 11, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Remote Assistance and how it Boosts Petroleum Operations Free Oil & Gas E-book available now!

Service level 52

Service level outsourcing Customer Support Metrics 52

Nicereply

NOVEMBER 16, 2022

Every professional has a set of tools they rely on to work better and accomplish their goals more efficiently. This includes purely support-focused tools —like your ticketing software—as well as other productivity tools that will help you be better at your job. Reject meetings that aren’t vital. Which are the best?

Management 98

Management Analytics Feedback Surveys 98

aircall

JULY 23, 2021

Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. A hybrid workplace is a combination of in-person working and remote working. Better Employee Engagement and Satisfaction.

Real estate 62

Real estate Construction Personalization Employee engagement 62

Nicereply

JUNE 9, 2020

It’s never too early to ask relevant questions, get the ball rolling, and making a better future. With so many changes happening with the way that companies are required to work, it’s the perfect time to survey your employees and ask what you’re doing well and where you could be better. We want our people to feel happy, right?

Surveys 104

Surveys Construction Employee engagement Management 104

Toister Performance Solutions

OCTOBER 15, 2020

This is a blog post about your employees' first day. My first day was remote," said Warren. "I This post walks you through some proven steps that work well whether your employees are working remotely or in-person. Barry, another remote employee, had a far different experience than Warren. "My

Personalization 87

Personalization Accountability Feedback Management 87

Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! The entire BPO industry has been turned upside down by COVID-related ramifications , and it’s a complex assessment of which regions are doing better than others. The post The Better BPO Choice: The Philippines or Nearshore Outsourcing? A quick answer to my question,” I’m sorry.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

Momentum Telecom

OCTOBER 23, 2023

This blog discusses SD-WAN, and how SD-WAN deployment improves everything from application performance to internet traffic optimization for each branch office of a multi-location business. For example, the resources required to run a video meeting can receive precedence over the delivery of an email. Find out in this free guide.

Technology 52

Technology Enterprise Accountability Management 52

Call Design

FEBRUARY 27, 2022

The declining efficiency of hybrid models and remote teams is costing thousands of businesses millions every year in productivity. Here are ways contact centres can harness the power of gamification to boost performance and engagement in remote teams. Training new employees is difficult when working remotely.

Gamification 78

Gamification Consulting Consulting Management 78

Liveops

JUNE 18, 2020

Virtual Work: Which Is the Better Option for You and Your Business? They can meet, coordinate projects, provide goods and services, and win business all from the comfort of their own desks, sofas, or dining tables. Meetings are still meetings. Truly virtual jobs are both flexible and remote. Work is still work.

Enterprise 103

Enterprise Technology Management Personalization 103

Momentum Telecom

AUGUST 9, 2022

For example, the communications required to run a video meeting can receive precedence over the delivery of an email. As a result, you can optimize the use of the network options you have available to save money and provide better service. Remote Support. Turn To Momentum for Award-Winning SD-WAN Technology.

Technology 97

Technology Accountability Customer Support Customer Experience 97

Nicereply

APRIL 6, 2022

As countries went into lockdown, people had to start working remotely. In this blog, you’ll learn more about the changes in the industry caused by COVID-19 and how you can manage your team better during quarantine. Many businesses are taking active steps to listen and communicate better. Foster togetherness.

Customer Support 52

Customer Support Morale Chatbots Wait times 52

CustomerSuccessBox

MARCH 18, 2020

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. In most situations, a hybrid model, i.e., a combination of on-ground and remote success, works best. There is no black and white answer. The post Can’t travel?

Management 115

Management SaaS Upselling Accountability 115