Customer Interactions

JANUARY 23, 2014

Big Data is a big business. Companies everywhere are tapping into Big Data to transform themselves. Still, for all its notoriety, Big Data is hard to pin down. Ask 10 different experts what Big Data is and you’ll get 10 different answers.

Big data 32

Big data Analytics Management Marketing 32

ShepHyken

MARCH 1, 2019

Data collection for more targeted marketing. The digital age is also the era of big data, and artificial intelligence consumes it voraciously providing human marketers and business leaders with vast amounts of relevant information that only enhances their ability to communicate with their target audience.

Customer Experience 262

Customer Experience Chatbots Big data Marketing 262

ShepHyken

OCTOBER 5, 2021

Are they watching your videos or webinars? His passion for enterprise search and machine learning in a big data environment fascinated not only the Mindbreeze employees but also their customers. You can predict what the problem is because of customer behavior. For example, what they are searching for on your website?

Big data 196

Big data Enterprise Technology Customer Service 196

Customer Interactions

MARCH 11, 2013

Organizations are similarly challenged by the overflow of Big Data from transactions, social media, records, interactions, documents, and sensors. But the ability to correlate and link all of this data, and derive meaningful insights, can offer a great opportunity. So what about the security industry?

Big data 40

Big data Banking Analytics Best practices 40

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

ShepHyken

SEPTEMBER 8, 2017

From big data to the smallest details, you have to know everything. What I do is I watch a funny YouTube video until i feel better. It may not be the one of most exciting jobs in the world but it’s definitely one of the most important jobs in today’s digital age. What You Need to Know About Answering Support Tickets.

Airlines 396

Airlines Advertising Big data Marketing 396

Natalie Petouhof

JANUARY 6, 2017

With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important in their decision to purchase or not purchase a product or service. As a result, Marketers who use video grow revenue ~49% faster than non-video users. With over 1.5

Advertising 40

Advertising Marketing Analytics Contact Center 40

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. That's the essence of digital learning and is it's the new normal for employees' knowledge needs.

Technology 136

Technology Entertainment Customer Experience Coaching 136

Spearline

FEBRUARY 8, 2022

With many millions of customer conversations happening each and every day, voice traffic is very much “big data”. This data offers insights to those who choose to look deeply. It differentiates between happy, frustrated, and other customer moods. “Call analytics” looks at the data collected.

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

IdeasUnlimited

JUNE 27, 2023

The idea of using big data to program software is not new. In fact, a simple laptop is a much more feasible option for everyday use such as email, browsing, games and videos. Quantum computers are, however, much better at sifting through big data or charting simulations.

Technology 52

Technology Big data Entertainment Engineering 52

TechSee

NOVEMBER 20, 2018

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

Technology 153

Technology Analytics Enterprise Technical Support 153

AWS Machine Learning

JULY 19, 2022

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. Subtitle creation on video content can be challenging because the translated speech doesn’t match the original speech timing.

Engineering 84

Engineering APIs Education Best practices 84

Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science. You might recall that I recently discussed Customer Science on a podcast.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

pindrop

OCTOBER 21, 2021

Call center deepfake attacks are most challenging In Anthony Bourdain’s video, the audio is categorized as wideband where the sampling rate is higher than 16 kHz. This enabled Pindrop to leverage DSP-level skills, big data, and model architectures to accurately solve this problem. Contact us right now to learn more.

Call Center 85

Call Center Banking Big data Technology 85

CSM Magazine

NOVEMBER 19, 2021

Are they watching your training videos and webinars? With proper technology and data management, fully leveraging insights from all these different customer interactions and touchpoints are made possible. What are customers searching for on your website? What blogs are they reading? What problems has this customer had in the past?

Customer Service 98

Customer Service Enterprise Big data Technology 98

Fonolo

NOVEMBER 17, 2020

4) Video Chat Will Get More Face Time. Video chat is reportedly handling less than 0.2% Still, forward-thinking companies such as Schuh and Amazon have already deployed video as part of their customer service strategy. To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements.

Contact Center 122

Contact Center Self service Analytics Banking 122

OctopusTech

MAY 19, 2021

If you lose your data, then you could lose your whole call center, and the outcomes for the brand as well as the clients you cater are unimaginable. So, follow these tips to build up a decent big data backup tactic. To develop a reliable way for storing your data, you must first classify the data files you have.

Call Center 116

Call Center outsourcing Big data Personalization 116

CSM Magazine

SEPTEMBER 23, 2021

Big Data for retail is a powerful and useful tool. However, to start using it, you need experts who can build a data factory: raise, configure, and automate the systems necessary to do so. Educational institutions were forced to rebuild their IT infrastructure to meet online requirements.

Technology 52

Technology Transportation Healthcare Education 52

AWS Machine Learning

NOVEMBER 7, 2022

Refer to notebook examples for SageMaker algorithms – SageMaker provides a suite of built-in algorithms to help data scientists and ML practitioners get started with training and deploying ML models quickly. The following video shows you how to find a pre-trained text-to-image model on JumpStart and deploy it. About the Authors.

APIs 81

APIs Scripts Enterprise Big data 81

Jive

SEPTEMBER 21, 2018

The Internet of Things is expected to generate more data than we could possibly process—an estimated 600 zettabytes by 2020. Big Data is how we’ll make sense of it all, which is why the industry is expected to reach $102 billion by 2019. That’s why 67 percent of executives have said say they have an IoT in place or in the works.

Big data 75

Big data Healthcare voip Analytics 75

TechSee

FEBRUARY 1, 2021

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. The post 2021: Emerging AI trends in the telecom industry appeared first on TechSee.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

TeamSupport

MARCH 23, 2021

You can create a support page with FAQs, guides, product documentation, video tutorials, and more. She writes about B2B Marketing, Big Data, Artificial Intelligence, and other technological innovations. Self-service options. Self-service support options are a great way to improve your customer support service.

B2B 105

B2B Customer Support Self service Big data 105

DMG Consulting

JULY 16, 2019

CJA solutions include big-data capabilities that capture, measure, analyze and evaluate the quality and outcome of the customer (or prospect) experience for all customer-facing self-service and agent-assisted interactions, channels and activities.

Journey mapping 67

Journey mapping Analytics Interactive Voice Response Social media contact 67

ShepHyken

NOVEMBER 29, 2019

The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. More brand recognition, more leads, and more customers. . Customer engagement isn’t just limited to remote experiences.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

AWS Machine Learning

NOVEMBER 7, 2022

Refer to notebook examples for SageMaker algorithms – SageMaker provides a suite of built-in algorithms to help data scientists and ML practitioners get started with training and deploying ML models quickly. The following video shows you how to find a pre-trained text generation model on JumpStart and deploy it. About the Authors.

APIs 75

APIs Scripts Enterprise Big data 75

TeamSupport

DECEMBER 6, 2019

It also launched "big data" into the mainstream, and support teams had more information about their customers than ever before. This video will then be uploaded to a searchable video support portal for the customer – like their own Netflix for working with your business.

B2B 80

B2B Customer Support Self service Big data 80

AWS Machine Learning

AUGUST 26, 2022

Refer to notebook examples for SageMaker algorithms – SageMaker provides a suite of built-in algorithms to help data scientists and ML practitioners get started with training and deploying ML models quickly. The following video shows you how to find a pre-trained semantic segmentation model on JumpStart and deploy it.

APIs 78

APIs Scripts Enterprise Big data 78

Jon Arnold

APRIL 6, 2023

A bit scary, but a data geek’s playground. Things never stand still in our world, so during the briefings yesterday, I managed to work in two video spots - both to review highlights from last week’s Enterprise Connect. Purple is the color scheme here - nice touch. Here’s Zeus setting up the camera before doing our chat.

Enterprise 59

Enterprise Engineering Consulting Consulting 59

NobelBiz

DECEMBER 19, 2023

Read the case study or watch the video ! Watch video of Brad Dashnaw, CEO – Shift Marketing Navigating the Technological Landscape of Escalation Management Perfecting escalation management processes within contact centers is a formidable task, laden with technological challenges that demand adept solutions for a seamless transition.

Call Center 106

Call Center Management Wait times Contact Center 106

Customers That Stick

NOVEMBER 13, 2014

New channels have been introduced; big data allows for deeper customer insights, all of which is being used to allow for a better customer experience. Video, SMS and self service are taking off and are proving to be well accepted by customers. It depends on the industry and brand. I feel customer service has improved.

Customer Experience 137

Customer Experience Contact Center Big data outsourcing 137

VocalCom

AUGUST 6, 2018

By working closely with big data and even principles of behavioral psychology, artificial intelligence can help brands find their target audience more effectively and transform the quality of the customer experience. However, artificial intelligence has the capacity to deliver more than just direct customer service.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

CSM Magazine

JULY 29, 2021

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. With Addepto’s help, your company will make the most of NLP.

Real estate 98

Real estate Engineering Consulting Consulting 98

CustomerSuccessBox

MARCH 14, 2022

Course Format: 2 hours on-demand video. CSMath: Make Data-Driven Decision in Customer Success. hour on-demand video. hours on-demand video 2 articles Full lifetime access Access on mobile and TV Assignments Certificate of completion. Format: 1-hour on-demand video. Format: 1-hour on-demand video.

Journey mapping 52

Journey mapping Accountability Construction Management 52

CustomerSuccessBox

JUNE 20, 2022

This could be done using instant messaging and video conferencing tools with screen sharing of (often bespoke) onboarding and education content that has been specifically created for individual customers. At this stage, the majority of work involves onboarding customers and nurturing their product adoption and usage proficiency.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

DMG Consulting

AUGUST 31, 2018

Social media is highly dependent on real-time responses; omni-channel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; globalization has opened the door to worldwide resources and requires immediate responses for customers across the globe; etc.

Contact Center 91

Contact Center Virtual Agent Healthcare Analytics 91

aircall

JUNE 2, 2021

Text messaging, video conferencing or video calls, and online messaging are some of the most common examples that we use every day. Communication channels can be verbal (phone call, video call), nonverbal (like video, which incorporates body language and facial expressions), and written (SMS messaging, email). Video Call.

Personalization 62

Personalization Customer Service B2B Self service 62