Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

ChurnZero

DECEMBER 11, 2020

So, we’re sharing three arguments you can use to convince your C-suite to invest in Customer Success technology and throw some well-deserved budget your way. . T h e complexity of Customer Success software is often grossly underestimated. . Watch now. . . The ROI Argument . (By

CRM 59

CRM SaaS Technology Big data 59

C3Centricity

SEPTEMBER 24, 2017

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 48

Technology Transportation Entertainment Customer centricity 48

NobelBiz

FEBRUARY 22, 2023

Social media: from 140 characters and hashtags on Twitter to replies on corporate page Facebook posts, comments on YouTube videos, and Instagram posts… Advantages of using Customer Data analytics for contact centers Call center analytics enables you to gather and analyze client data to prioritize them.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

Natalie Petouhof

JUNE 9, 2016

You can see more of the videos from Jason’s show BrainGames on youtube called Shots of Awe. When companies do this they become truly customer-centric. Covering customer-facing applications. He talked about how the smart phone is the most powerful tool to get people out of poverty.

Technology 45

Technology CRM Customer centricity Analytics 45

Beyond Philosophy

NOVEMBER 19, 2020

You might recall that I recently discussed Customer Science on a podcast. It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience 335

Customer Experience Customer emotions Customer centricity Consulting 335

C3Centricity

AUGUST 17, 2020

Up until the covid-19 virus hit across the globe, almost every single organisation, big or small, recognised the importance of satisfying their customers. But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions. What do you think?

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

Russel Lolacher

NOVEMBER 28, 2022

It’s a it’s a quick Google search on the YouTube video. And you don’t know, you know, I’m not a big data guy. The public sees it from the outside looking in going, Oh, good, they’re engaging, they’re customer centric. He didn’t create it. But he talks about it.

Government 98

Government Employee engagement Management Personalization 98

ClearAction

APRIL 18, 2015

Highlight CX “employees of the month” and record video podcasts where they share their guidance with peers. Data can be insightful to all of the roles HR takes on in facilitating the company’s CX goals. 60% of companies are now investing in big data and analytics to make HR more data driven.

Customer Experience 96

Customer Experience Employee engagement Big data Analytics 96

ClearAction

JULY 11, 2023

What you’re seeing here is based on a recent article and webinar interview: 23 Customer Experience Practices You Should Stop in 2023 (CustomerThink article) What Your Customer Churn Rate is Telling You (LiveVox video) Modernize your thinking and clarity with 3 Customer Service value truths : 1) Stop Calling it All Customer Experience!

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

C3Centricity

DECEMBER 3, 2018

These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers. They talk about customer centricity but very few actually go beyond voicing their opinions.

Big data 59

Big data Marketing B2C CRM 59

aircall

DECEMBER 23, 2020

It’s given customers greater control. Big data has changed the dynamics of the B2B sales cycle. A customer-centric approach works best. Skilled B2B sellers know how to capture customer insights to shape their message to buyers and help them filter out irrelevant data, so that the buying process all makes sense.

B2B 62

B2B Sales Technology voip 62

ChurnZero

JUNE 3, 2022

That is a sensational power, especially in this world of short attention spans and TikTok videos, someone who can actually concentrate and get through a list as a good thing. To combine customer-centricity with commercial benefits is rare in a typical human being. I would have thought it’d be big data, etc.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

That is a sensational power, especially in this world of short attention spans and TikTok videos, someone who can actually concentrate and get through a list as a good thing. To combine customer-centricity with commercial benefits is rare in a typical human being. I would have thought it’d be big data, etc.

SaaS 52

SaaS B2B Upselling Metrics 52

TechSee

JULY 20, 2022

The new VI Platform radically simplifies the process with VI Studio, a revolutionary no-code computer vision model builder that allows teams to easily train highly accurate computer vision models using photos and videos taken from ordinary smartphones. cial intelligence and big data. ces in New York, London, and Madrid.

APIs 21

APIs Self service Enterprise Big data 21

Balto

SEPTEMBER 12, 2023

In this guide, we delve into the driving factors behind customer experience evolution, how you can develop a customer-centric culture, make the most out of emerging AI (Artificial Intelligence) tech, and maintain customer trust and loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Comm100

FEBRUARY 16, 2018

In customer service, video and audio chat platforms are melding the face-to-face experience of speaking with a representative (such as what would happen at a brick-and-mortar store) with the personalized experience of online chat (where the rep already has visitor information data on-hand). Lots of ’em.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40