Enhance Your Customer Support with Video

Contact Center Pipeline

Video assisted service call center contact center customer support video screen recordings video transcriptsIt’s 2019: Your customers are going to expect immediate communication and results. At one time, sure, this seemed like a lot to ask for.

Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.).

How video can increase customer engagement

Customercount

Video is an incredible tool to attract, engage and retain new and existing customers. It's why CustomerCount chose video to share its message worldwide. Continue reading → The post How video can increase customer engagement appeared first on CustomerCount.

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Client Success Video:  Pac-Biz

Convoso

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services.

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Video Games versus Customer Service

Taylor Reach Group

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line.

Video Interviews, the new normal

Taylor Reach Group

We decided to do initial interviews using online video via Skype. Our colleagues, vendors, and customers are often remote, traveling, on client sites or situation where video is the best way to communicate. Video interviews also only take a little time out of candidate’s days.

Step up Customer Assistance with Live Video Support

TechSee

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

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The Versatility of Video: 4 Unexpected Ways Video Helps Your Business

ConvergeOne

In recent years, consumers have increased their engagement with video. hours of video content a day, with 15% of users watches more than 3 hours of video daily. Even more staggering, Cisco predicts that by 2021, video will account for 82% of total consumer Internet traffic.

Study: The Health of the Contact Center

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Keep Stepping to Succeed (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

The Six Laws Of Customer Experience (Video)

Customer Experience Matters

This video explains The Six Laws of Customer Experience. Video Script: Just like the laws that govern physics, there are a set of fundamental truths that explain how organizations treat their customers.

Let Humanity Glow (Video)

Customer Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®.

Why gamers love video-based player support

TELUS International

Customer Service Channels

The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Humanity: You Have A Choice (Video)

Customer Experience Matters

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video

The Six Key Traits of Human Beings (Video)

Customer Experience Matters

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®.

What Is Net Promoter Score (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Top 3 Ways Video Helps HR Improve Flexibility

ConvergeOne

Below are a few ways to improve flexibility through video collaboration. Video Human ResourcesFlexibility has become an integral part of Human Resources, or Human Capital Management (HCM).

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

24/7 Email CX Web Chat Mobile Video Text. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. Messaging The Challenges of Omnichannel: Why So Many Contact Centers Struggle with.

Mountain Khakis Video

Stratifyd

VideoEnterprises around the globe use Stratifyd to power their customer experience and dig deep into their data. Check out how Mountain Khakis utilizes the platform to capture the voice of customer and turn their data into actionable insights.

Introducing Unforgettable: a CX Video Series from Oracle Customer Experience

ijgolding

As a result, when I was asked to contribute to a new educational video series on the subject that has become my vocation, it was a very easy decision for me to make. The post Introducing Unforgettable: a CX Video Series from Oracle Customer Experience appeared first on I J Golding.

Improve Your Customer Experience with Microinteractions (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

The Benefits of Virtualized or Hosted Video Conferencing Solutions

Hodusoft

Video chats and conferencing are fast replacing audio as the preferred means of communication and collaboration. Video conferencing has become easier with the availability of OTT services and WebRTC. The video is not an add on or an optional extra in the communications package.

How to Improve Customer Experience in an Era of Choice

one tweet, Facebook post, or YouTube video from a disgruntled customer. HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 1 HOW TO IMPROVE. CUSTOMER. EXPERIENCE IN AN.

Video: How to Motivate Your Millennial Call Center Agents

Convoso

The topic of managing millennials is becoming an issue across nearly every major industry. However, the call center industry has been particularly affected by unmotivated and disengaged millennials. So, where do you start to fix this industry wide issue

Stratifyd Overview Video

Stratifyd

VideoCompanies worldwide trust Stratifyd to power their customer experience operations and unlock their data. Learn how they use Stratifyd to make their data work for them and increase customer acquisition and retention.

How Video Content Engages Customers More Effectively

Joe Rawlinson

Whether you’re a small business or a big business, there’s a simple solution to engaging and retaining your customers more effectively — video. Here’s why your business should be utilizing video marketing. Video and Email. It used video. Video Marketing and YouTube.

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Engaging Customers Through Video: 5 Essential Tips

VocalCom

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. HubSpot claims that 43% of customers want to see more video content from marketers. So how can your brand engage customers effectively through video? Personalize your videos.

The Future of the Social Purpose Corporation (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

(VIDEO) Happy Holidays! A Christmas Carol from Working Solutions.

Working Solutions

And to say thanks, we’ve created a special video expressing our holiday best wishes. Please take a few minutes to view the video below […]. The post (VIDEO) Happy Holidays! Happy holidays from Working Solutions.

VIDEO: Social Media Customer Service with Jay Baer

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Brinks Home Security Customer Success Video

Quiq

Watch this short video to peek under the hood at Brinks Home Security. The post Brinks Home Security Customer Success Video appeared first on Quiq. Brinks has been using messaging for almost 2 years now.

Why great CX measurement is invaluable to retailers — BloomReach (video)

ForeSee

The post Why great CX measurement is invaluable to retailers — BloomReach (video) appeared first on ForeSee. Analytics & Measurement Insights Retail BloomReach CX measurement Dan Chester ForeSee in the news Interview video

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How to Get the Most Out of Training Videos

Toister Performance Solutions

Training videos are increasing in popularity. There's good reason for this: Videos cost far less than hiring a trainer. Video can be more effective than live training. And there's a giant caveat—you have to change the way you use video. Start by watching this short video.

Top 5 Things Video Remote Interpreters Can’t Live Without

Certified Languages International

If you peruse the desk of a video remote interpreter, you would find the generic office-y items that litter the space of most office workers: documents, pictures of friends or loved ones, plants, dirty dishes. Thanks to the internet, video interpreters have quick and easy access to reputable resources like dictionaries, medical sites, and glossaries. Related: Choosing a Video Remote Interpreting Solution: 4 Things to Look For.

The Employee Engagement Virtuous Cycle (Video)

Customer Experience Matters

Take a look… Video Script: Did you know that engaged employees are really, really valuable? The post The Employee Engagement Virtuous Cycle (Video) appeared first on Customer Experience Matters®. Why should you care about Employee Engagement?

Video Differentiates the Customer Experience – Part 1

Aspect

If a picture is worth one thousand words than a video should be worth 1.8 These videos aren’t entirely produced by amateurs either. Brands quickly caught on that customers may prefer video for simple troubleshooting or product set up and release them in their FAQ sections.

CX Competency & Maturity Model (Video)

Customer Experience Matters

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®.