Enhance Your Customer Support with Video

Contact Center Pipeline

Video assisted service call center contact center customer support video screen recordings video transcriptsIt’s 2019: Your customers are going to expect immediate communication and results. At one time, sure, this seemed like a lot to ask for. But when you can order tacos for the entire office with your phone, get a vibration in your pocket every time news breaks or even find a date by swiping on […].

5 Customer Experience Lessons for 2021 [VIDEO]

CX Global Media

The post 5 Customer Experience Lessons for 2021 [VIDEO] appeared first on CX Global Media. 5 Customer Experience Lessons for 2021 – CX Quick Tips on CX Global Media TV with Roy Atkinson Customer Experience lessons were abundant in 2020. But what will change in 2021?

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Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). The post Best Customer Service and Experience Articles, Videos, & Podcasts appeared first on Shep Hyken. Customer Care Customer Service Culture Success Forbes articles top podcast episodes videos for meetings

How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Download the chart from this video. ? ? ?.

The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Disability Contact Center Jobs [VIDEO]

CX Global Media

The post Disability Contact Center Jobs [VIDEO] appeared first on Customer Experience Strategy and Tactics. Contact Center Jobs for Disabled Americans – CX Quick Tips on CX Global Media TV with Kate Brouse According to the CDC, 61 million adults. Read more.

Live video interpretation in 2021

Grupo Noa

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.

Live video interpretation in 2021

Grupo Noa

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.

What is Social Customer Care in 2021 [VIDEO]

CX Global Media

The post What is Social Customer Care in 2021 [VIDEO] appeared first on Customer Experience Strategy and Tactics. Social Customer Care Lessons for 2021 and Beyond – CX Quick Tips on CX Global Media TV with Russel Lolacher How is social customer care. Read more.

The Sustainable Work-From-Home Contact Center: Video Interviewing Provides a Scalable Hiring Solution

Contact Center Pipeline

Below, HireVue’s Andy Valenzuela outlines the benefits of video interviewing for a remote-work model. Remote Working call center contact center remote workers remote-work tools video interviewing virtual hiring virtual interviewing work from home

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

24/7 Email CX Web Chat Mobile Video Text. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. Messaging The Challenges of Omnichannel: Why So Many Contact Centers Struggle with.

Video KYC – The New Normal in the Contactless World

Ameyo

Video KYC video kyc video kyc software video kyc solutionUntil January 2020 the KYC process mandated IPVs (in-person visit) by the Reserve Bank of India (RBI) regulations.

Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

12 Best video editing apps for Instagram

JivoChat

IGTV, reels, and stories: video content is conquering a significant space on Instagram. To keep your profile updated with the latest trends, it’s essential to count on the best video editing apps for Instagram. Key features: Create professional videos. Convert texts to video.

Video-Enable Your Contact Center to Enhance CX (Blog #2)

Enghouse Interactive

Video outperforms all other communications methods when agents and customers need to quickly resolve an issue. This blog will provide some insight into the benefits that can be extracted from video along with how. Video is the new Face-to-Face. that did not use video.

[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.

More Video Chat Considerations

Contact Center Pipeline

Yesterday’s post looked at some of the top issues that the adoption of video chat presents. Multichannel call center contact center multichannel video chatTurning on the camera in the contact center creates a substantial number of questions for management to consider. Here are a few more to think about: Quality Monitoring. Do we really want to screen record if that screen has […].

Spotlight Video Interview with Onalytica

Jon Arnold

They also featured me in this Q&A interview , which now includes an embedded link to the video segment, which you can also watch down below.

Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You gathered videos and recordings to help share the customer’s actual voice as part of the storytelling.

VirtualPBX Video Conferencing Beta

VirtualPBX

VirtualPBX is reaching beyond voice-only capability with its first Video Conferencing beta test. This beta test allows our participating VirtualPBX Phone Plan customers to conduct 1:1 video chats on a range of devices. Coming soon, we will also add video capability to our Web Phone.

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

Customer Video Calls: Go Beyond the Skype Vs. Zoom War

Ameyo

However, … Customer Video Calls: Go Beyond the Skype Vs. Zoom War Read More » The post Customer Video Calls: Go Beyond the Skype Vs. Zoom War appeared first on Ameyo. Video Contact Center Skype Zoom Zoom vs Skype

The Power of Video within Support with Loom [Podcast]

Nicereply

When are “Ums” while recording a video ok, and when should it not be used? You can use video to bridge these gaps. Susana de Sousa , Senior Manager of Customer Support at Loom , believes that adding video across all support services can improve customer communication.

Guest Post: How to Make a Company Culture Video That Wins Your Customers’ Hearts

Hyken

This week we feature an article from Victor Blasco , CEO of Yum Yum Videos. He writes about how creating a company culture video helps your business to build stronger relationships with your customers. You see, everything that appears in your video should correspond to reality.

How to Find the Right Video KYC Vendor?

Ameyo

RBI’s recent decision to allow Video KYC for Banks, Financial Institutions, and NBFCs is a major relief. With Video KYC, banks and FIs can onboard customers in 3 minutes while eliminating the need for a … How to Find the Right Video KYC Vendor?

Study: The Health of the Contact Center

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

PFRDA allows intermediaries for Video KYC

Ameyo

After IRDAI gave the nod to insurers for Video KYC, now PFRDA has allowed the intermediaries for Video KYC. To … PFRDA allows intermediaries for Video KYC Read More » The post PFRDA allows intermediaries for Video KYC appeared first on Ameyo. Video KYC

Video: Putting the Focus on Event Exhibitors

NobelBiz

The post Video: Putting the Focus on Event Exhibitors appeared first on NobelBiz®. A good show is not only successful for the event coordinators, but in equal measure to the vendors and attendees.

Video Engagement Channel: For a True Omnichannel Experience

Ameyo

And today we are going to talk about one such channel – VIDEO! There is no … Video Engagement Channel: For a True Omnichannel Experience Read More » The post Video Engagement Channel: For a True Omnichannel Experience appeared first on Ameyo.

Video in the Contact Center

Contact Center Pipeline

Given that, my take on video chat—that it can fundamentally change our contact centers—might be a surprise. Just to be clear, I am not suggesting that video chat will ever (or at least, not anytime soon) replace traditional […]. Multichannel call center contact center multichannel video chatI am not one that jumps on the bandwagon every time something new comes down the pike.

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

Let Humanity Glow (Video)

Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®. Humanize CX Temkin Group VideoTo those who are already celebrating, and to those who are on the eve of it, Merry Christmas! And Happy Holidays to everyone!

How Video KYC is Revolutionizing the Digital Payments Sector

Ameyo

Video KYC BFSI digital payments digital wallets ewallets video kycKnow your Customer or more commonly known as the KYC process is one of the pre-requisites when dealing with a financial sector organization. And the digital wallets (e-wallets) segment is no exception.

Accessing Interpreters for Telehealth Made Simple with 3-Way Video Calls

Certified Languages International

Since our inception, CLI has specialized in efficiently connecting remote interpreters, first over the phone and then expanding to video. Our video remote interpreting (VRI) solution was developed on Bluestream Health , an established telehealth platform. We make 3-way video calls easy.

How video can increase customer engagement

Customercount

Video is an incredible tool to attract, engage and retain new and existing customers. It's why CustomerCount chose video to share its message worldwide. Continue reading → The post How video can increase customer engagement appeared first on CustomerCount. News customer engagement video

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Best Practices for Keeping Remote Employees Engaged

Speaker: Dave Hoekstra, Calabrio

The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged. As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

Client Success Video:  Pac-Biz

Convoso

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates the burden of having to hire and train internal resources and helps Pac Biz’s clients grow. Case Study Convoso

Business Communications: UCaaS vs Video-Only

PanTerra

business communications video conferencingIn today's world of fiercely competitive business practices, CEOs, CFOs and boards of directors must continuously fine-tune their enterprise's practices in order to optimize the all-important bottom line.

How insurers can user personalized video to improve customer experience

Quadient

How insurers can user personalized video to improve customer experience. While text-based communications will always play a role in your customer strategy, personalized videos are showing promise in driving engagement and customer satisfaction while keeping insurers compliant.

Keep Stepping to Succeed (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.