Client Success Video:  Pac-Biz

Convoso

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services.

Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

The Versatility of Video: 4 Unexpected Ways Video Helps Your Business

ConvergeOne

In recent years, consumers have increased their engagement with video. hours of video content a day, with 15% of users watches more than 3 hours of video daily. Even more staggering, Cisco predicts that by 2021, video will account for 82% of total consumer Internet traffic.

Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.).

Study: The Health of the Contact Center

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Video Interviews, the new normal

Taylor Reach Group

We decided to do initial interviews using online video via Skype. Our colleagues, vendors, and customers are often remote, traveling, on client sites or situation where video is the best way to communicate. Video interviews also only take a little time out of candidate’s days.

Keep Stepping to Succeed (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Let Humanity Glow (Video)

Customer Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®.

The Benefits of Virtualized or Hosted Video Conferencing Solutions

Hodusoft

Video chats and conferencing are fast replacing audio as the preferred means of communication and collaboration. Video conferencing has become easier with the availability of OTT services and WebRTC. The video is not an add on or an optional extra in the communications package.

The Six Key Traits of Human Beings (Video)

Customer Experience Matters

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®.

The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Humanity: You Have A Choice (Video)

Customer Experience Matters

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video

Mountain Khakis Video

Stratifyd

VideoEnterprises around the globe use Stratifyd to power their customer experience and dig deep into their data. Check out how Mountain Khakis utilizes the platform to capture the voice of customer and turn their data into actionable insights.

(VIDEO) Happy Holidays! A Christmas Carol from Working Solutions.

Working Solutions

And to say thanks, we’ve created a special video expressing our holiday best wishes. Please take a few minutes to view the video below […]. The post (VIDEO) Happy Holidays! Happy holidays from Working Solutions.

What Is Net Promoter Score (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

24/7 Email CX Web Chat Mobile Video Text. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. Messaging The Challenges of Omnichannel: Why So Many Contact Centers Struggle with.

Stratifyd Overview Video

Stratifyd

VideoCompanies worldwide trust Stratifyd to power their customer experience operations and unlock their data. Learn how they use Stratifyd to make their data work for them and increase customer acquisition and retention.

Improve Your Customer Experience with Microinteractions (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Video: How to Motivate Your Millennial Call Center Agents

Convoso

The topic of managing millennials is becoming an issue across nearly every major industry. However, the call center industry has been particularly affected by unmotivated and disengaged millennials. So, where do you start to fix this industry wide issue

Engaging Customers Through Video: 5 Essential Tips

VocalCom

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. HubSpot claims that 43% of customers want to see more video content from marketers. So how can your brand engage customers effectively through video? Personalize your videos.

Video Differentiates the Customer Experience – Part 1

Aspect

If a picture is worth one thousand words than a video should be worth 1.8 These videos aren’t entirely produced by amateurs either. Brands quickly caught on that customers may prefer video for simple troubleshooting or product set up and release them in their FAQ sections.

How to Deliver a Great Customer Experience (VIDEO)

GetFeedback

The post How to Deliver a Great Customer Experience (VIDEO) appeared first on GetFeedback Blog. Today, customers can interact with companies in more ways than ever, across unique channels, devices, and time zones.

The Future of the Social Purpose Corporation (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

SCTC Conference - Quick Take, Pix and Video

Jon Arnold

Stay tuned - literally - more video coming. Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out.

The Employee Engagement Virtuous Cycle (Video)

Customer Experience Matters

Take a look… Video Script: Did you know that engaged employees are really, really valuable? The post The Employee Engagement Virtuous Cycle (Video) appeared first on Customer Experience Matters®. Why should you care about Employee Engagement?

CX Competency & Maturity Model (Video)

Customer Experience Matters

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®.

VIDEO: Social Media Customer Service with Jay Baer

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

I See You: Staging Better CX, Using Video

HGS

I See You: Staging Better CX, Using Video. Smartphone Video Camera Support Is a Gamechanger, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in a higher CSAT and NPS score for your business. . Video Support.

An Invitation for Change [Video]

FreshGrade

Watch the video to learn how Karen used FreshGrade to have a conversation about learning that went way beyond the classroom. The post An Invitation for Change [Video] appeared first on FreshGrade.

An Invitation for Change [Video]

FreshGrade

Watch the video to learn how Karen used FreshGrade to have a conversation about learning that went way beyond the classroom. The post An Invitation for Change [Video] appeared first on FreshGrade.

CX Competency: Customer Connectedness (Video)

Customer Experience Matters

This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

New Training Video: Leading a Customer-Centric Culture

Toister Performance Solutions

In August 2013, I traveled to Carpinteria, California for a screen test at the online training video company, Lynda.com. The test went well and I have gone on to shoot twenty training videos with Lynda, and later, LinkedIn Learning after Lynda was acquired by LinkedIn.

Happy Holidays: Fonolo Reads Mean Tweets [Video]

Fonolo

We did it! We made it to the last blog post of 2018. 135 blog posts. Over 5000 Twitter followers. New initiatives. A new platform. New patents. New partnerships. New customers.

The Surprising Reasons Why Video is Better Than Hiring a Trainer

Toister Performance Solutions

The surprising truth is video is usually much more effective than hiring an external consultant for frontline customer service training. This blog posts lays out the reasons why video can be better. I started working with LinkedIn Learning in 2013 when I realized the power of video.

Aspect Via™ Innovation Video

Aspect

Here’s why they think this cloud based customer engagement solution is one of the most innovative products Aspect has brought to market: The post Aspect Via™ Innovation Video appeared first on Aspect Blogs.

Take Customer Interactions and Self-Service Further with Video

Bright Pattern

videoA growing trend, and a recent survey reports that 83% of customers go to a company’s website for information before using any other channel. And looking ahead, Gartner predicts that a customer will manage 85% of the relationship with an enterprise without interacting with a human.

CX Competency: Employee Engagement (Video)

Customer Experience Matters

This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

New Training Video: Serving Internal Customers

Toister Performance Solutions

The new training video from Lynda.com is called Serving Internal Customers. LinkedIn Premium subscribers can watch the video on that platform. Finally, there's a training course geared specifically towards internal customer service.

How to Find The Best Video Conferencing Software for Your Business

Hodusoft

Like every other buy, it is imperative to comprehend what you might want to encourage out of your video conferencing administration before you choose one. Watch that you pick a video meeting administration that is clear to explore. Ready to choose a Video Conference Software?

New Training Video: How to Get Great Customer Service

Toister Performance Solutions

The New Training Video Many years later, I now have the chance to share some of my favorite techniques in my new LinkedIn Learning training video. Here's a short preview : Get great customer service from How to Get Great Customer Service by Jeff Toister Additional Resources You'll need a LinkedIn Learning or Lynda.com account to access the full video. The new course marks the release of my 19th training video. The lightbulb moment happened in a convenience store.