Is the Picture Bright for Video?

Contact Center Pipeline

Video has long had promise in the contact center by providing information-rich and personal face-to-face interactions between individuals. But it took the COVID-19 pandemic to bring video to the fore.

Will Video “Kill” the Call Center Agent?

Contact Center Pipeline

“Rewritten by machine and new technology/And now I understand the problems you can see” Video Killed The Radio Star (The Buggles) No, video did not kill the radio star, contrary to the famous lyrics that launched MTV some 40 years ago, on August 1, 1981.

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Video Fatigue? Not in Customer Contact

Contact Center Pipeline

Video has been refined for use in business for over 15 years and it is certainly a key part of any digital transformation strategy. But while the industry has talked about the use of video in the contact center for years, until recently it didn’t get very far.

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Global Speech Networks

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

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The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Video 2

Global Speech Networks

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

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Enhance Your Customer Support with Video

Contact Center Pipeline

Video assisted service call center contact center customer support video screen recordings video transcriptsIt’s 2019: Your customers are going to expect immediate communication and results. At one time, sure, this seemed like a lot to ask for. But when you can order tacos for the entire office with your phone, get a vibration in your pocket every time news breaks or even find a date by swiping on […].

5 Customer Experience Lessons for 2021 [VIDEO]

CX Global Media

The post 5 Customer Experience Lessons for 2021 [VIDEO] appeared first on CX Global Media. 5 Customer Experience Lessons for 2021 – CX Quick Tips on CX Global Media TV with Roy Atkinson Customer Experience lessons were abundant in 2020. But what will change in 2021?

How to Create Engaging Customer Service Videos for Your Business

Nicereply

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company.

Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). The post Best Customer Service and Experience Articles, Videos, & Podcasts appeared first on Shep Hyken. Customer Care Customer Service Culture Success Forbes articles top podcast episodes videos for meetings

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

24/7 Email CX Web Chat Mobile Video Text. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. Messaging The Challenges of Omnichannel: Why So Many Contact Centers Struggle with.

Disability Contact Center Jobs [VIDEO]

CX Global Media

The post Disability Contact Center Jobs [VIDEO] appeared first on Customer Experience Strategy and Tactics. Contact Center Jobs for Disabled Americans – CX Quick Tips on CX Global Media TV with Kate Brouse According to the CDC, 61 million adults. Read more.

VIDEO: Telemarketing Tele-funnel vs Sales Funnel

NobelBiz

The post VIDEO: Telemarketing Tele-funnel vs Sales Funnel appeared first on NobelBiz®. What is the difference between telemarketing tele-funnel and sales funnel? We have the right person to set this straight!

How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Download the chart from this video. ? ? ?.

VIDEO: How to approach a scam labeling

NobelBiz

The post VIDEO: How to approach a scam labeling appeared first on NobelBiz®. What do you do when your call has been labeled as a scam or fraud? Jeremy shares his ideas on how to educate people from mindset and approach perspective when this happens.

[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.

VIDEO + ARTICLE: The future of outbound calling

NobelBiz

The post VIDEO + ARTICLE: The future of outbound calling appeared first on NobelBiz®. We asked Jeremy about the phone sales aspect of it its future, especially because he's an advocate of cold calling. Tune in to hear what he predicts!

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VIDEO: Adequate Training for Omnichannel Personalization

NobelBiz

The post VIDEO: Adequate Training for Omnichannel Personalization appeared first on NobelBiz®. For successful customer support, omnichannel personalization has become the norm. Richard has considerate training advice regarding this. Tune in and listen!

VIDEO: What Got Taken Away During COVID

NobelBiz

The post VIDEO: What Got Taken Away During COVID appeared first on NobelBiz®. The pandemic was one of the biggest tests for companies and learning how to navigate those waters and thrive was nothing short of ordinary.

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Live video interpretation in 2021

Grupo Noa

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

Live video interpretation in 2021

Grupo Noa

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.

VIDEO & ARTICLE: The 30s Rule Technique

NobelBiz

The post VIDEO & ARTICLE: The 30s Rule Technique appeared first on NobelBiz®. Keeping the customer's attention for 30' on a call might be crucial in an industry where the contact rate is one of the most important KPIs.

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VIDEO: The Engagement Toolkit to Fight Attrition

NobelBiz

The post VIDEO: The Engagement Toolkit to Fight Attrition appeared first on NobelBiz®. From a training perspective, Richard shares insightful advice on how to keep the staff engaged in the industry with the highest attrition.

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Video – See What You’ve Been Hearing

Enghouse Interactive

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX).

Study: The Health of the Contact Center

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

7 Best Video Editing Courses

JivoChat

Do you want to become a video editor? Nowadays, there are high-quality video editing courses available online that enable you to learn without having to leave your home. You will be taught how to use some of the most popular video editing software such as Adobe Premiere.

What is Social Customer Care in 2021 [VIDEO]

CX Global Media

The post What is Social Customer Care in 2021 [VIDEO] appeared first on Customer Experience Strategy and Tactics. Social Customer Care Lessons for 2021 and Beyond – CX Quick Tips on CX Global Media TV with Russel Lolacher How is social customer care. Read more.

Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

The Sustainable Work-From-Home Contact Center: Video Interviewing Provides a Scalable Hiring Solution

Contact Center Pipeline

Below, HireVue’s Andy Valenzuela outlines the benefits of video interviewing for a remote-work model. Remote Working call center contact center remote workers remote-work tools video interviewing virtual hiring virtual interviewing work from home

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

Video KYC – The New Normal in the Contactless World

Ameyo

Video KYC video kyc video kyc software video kyc solutionUntil January 2020 the KYC process mandated IPVs (in-person visit) by the Reserve Bank of India (RBI) regulations.

Edify Launches Sync? for Video Collaboration; Partners with Jabra for Endpoints

Edify

Unified Communications UC Platform UCaaS contact center solution video conferencing video chat edify ex jabraContact: Liz Cahill for Edify Labs. LCahill@edify.cx.

VIDEO: The importance of making bad decisions

NobelBiz

The post VIDEO: The importance of making bad decisions appeared first on NobelBiz®. Very few organizations manage a smooth and quality transformation. For most of them, it was blind panic.

More Video Chat Considerations

Contact Center Pipeline

Yesterday’s post looked at some of the top issues that the adoption of video chat presents. Multichannel call center contact center multichannel video chatTurning on the camera in the contact center creates a substantial number of questions for management to consider. Here are a few more to think about: Quality Monitoring. Do we really want to screen record if that screen has […].

Best Practices for Keeping Remote Employees Engaged

Speaker: Dave Hoekstra, Calabrio

The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged. As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

VirtualPBX Video Conferencing Beta

VirtualPBX

VirtualPBX is reaching beyond voice-only capability with its first Video Conferencing beta test. This beta test allows our participating VirtualPBX Phone Plan customers to conduct 1:1 video chats on a range of devices. Coming soon, we will also add video capability to our Web Phone.

VIDEO: The ‘hands-on’ holistic approach

NobelBiz

The post VIDEO: The ‘hands-on’ holistic approach appeared first on NobelBiz®. Colin thinks the business should function as a single entity, delivering consistent customer service across all channels. The comparison should only happen inside your organization.

VIDEO: Debt Collections: Changing Perceptions

NobelBiz

The post VIDEO: Debt Collections: Changing Perceptions appeared first on NobelBiz®. Training and new technology have opened new ways of communication and empathy, reframing the view and the Collection industry's bad rap.

VIDEO: Moving forward during COVID-19

NobelBiz

The post VIDEO: Moving forward during COVID-19 appeared first on NobelBiz®. The challenges of the COVID-19 pandemic will permanently reshape the business landscape.

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