Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.).

Client Success Video:  Pac-Biz

Convoso

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services.

Step up Customer Assistance with Live Video Support

TechSee

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

APIs 156

The Versatility of Video: 4 Unexpected Ways Video Helps Your Business

ConvergeOne

In recent years, consumers have increased their engagement with video. hours of video content a day, with 15% of users watches more than 3 hours of video daily. Even more staggering, Cisco predicts that by 2021, video will account for 82% of total consumer Internet traffic.

Study: The Health of the Contact Center

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

The Six Laws Of Customer Experience (Video)

Customer Experience Matters

This video explains The Six Laws of Customer Experience. Video Script: Just like the laws that govern physics, there are a set of fundamental truths that explain how organizations treat their customers.

Video Interviews, the new normal

Taylor Reach Group

We decided to do initial interviews using online video via Skype. Our colleagues, vendors, and customers are often remote, traveling, on client sites or situation where video is the best way to communicate. Video interviews also only take a little time out of candidate’s days.

Let Humanity Glow (Video)

Customer Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®.

Top 3 Ways Video Helps HR Improve Flexibility

ConvergeOne

Below are a few ways to improve flexibility through video collaboration. Video Human ResourcesFlexibility has become an integral part of Human Resources, or Human Capital Management (HCM).

The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

The Six Key Traits of Human Beings (Video)

Customer Experience Matters

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®.

Humanity: You Have A Choice (Video)

Customer Experience Matters

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video

Keep Stepping to Succeed (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

The Benefits of Virtualized or Hosted Video Conferencing Solutions

Hodusoft

Video chats and conferencing are fast replacing audio as the preferred means of communication and collaboration. Video conferencing has become easier with the availability of OTT services and WebRTC. The video is not an add on or an optional extra in the communications package.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

24/7 Email CX Web Chat Mobile Video Text. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. Messaging The Challenges of Omnichannel: Why So Many Contact Centers Struggle with.

Mountain Khakis Video

Stratifyd

VideoEnterprises around the globe use Stratifyd to power their customer experience and dig deep into their data. Check out how Mountain Khakis utilizes the platform to capture the voice of customer and turn their data into actionable insights.

Stratifyd Overview Video

Stratifyd

VideoCompanies worldwide trust Stratifyd to power their customer experience operations and unlock their data. Learn how they use Stratifyd to make their data work for them and increase customer acquisition and retention.

(VIDEO) Happy Holidays! A Christmas Carol from Working Solutions.

Working Solutions

And to say thanks, we’ve created a special video expressing our holiday best wishes. Please take a few minutes to view the video below […]. The post (VIDEO) Happy Holidays! Happy holidays from Working Solutions.

Video: How to Motivate Your Millennial Call Center Agents

Convoso

The topic of managing millennials is becoming an issue across nearly every major industry. However, the call center industry has been particularly affected by unmotivated and disengaged millennials. So, where do you start to fix this industry wide issue

Engaging Customers Through Video: 5 Essential Tips

VocalCom

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. HubSpot claims that 43% of customers want to see more video content from marketers. So how can your brand engage customers effectively through video? Personalize your videos.

How to Deliver a Great Customer Experience (VIDEO)

GetFeedback

The post How to Deliver a Great Customer Experience (VIDEO) appeared first on GetFeedback Blog. Today, customers can interact with companies in more ways than ever, across unique channels, devices, and time zones.

Video Differentiates the Customer Experience – Part 1

Aspect

If a picture is worth one thousand words than a video should be worth 1.8 These videos aren’t entirely produced by amateurs either. Brands quickly caught on that customers may prefer video for simple troubleshooting or product set up and release them in their FAQ sections.

Video Snack-Pack: Contact Center and Customer Service Leaders

Fonolo

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. This is a 40-minute video but worth the time.

Has WhatsApp Video Missed a Trick?

Avaya

So the announcement that WhatsApp Video is here has been met with mass excitement. The post Has WhatsApp Video Missed a Trick? Developers APIs Avaya Chatbot Customer Experience innovation Video Whatsapp Video

Why great CX measurement is invaluable to retailers — BloomReach (video)

ForeSee

The post Why great CX measurement is invaluable to retailers — BloomReach (video) appeared first on ForeSee. Analytics & Measurement Insights Retail BloomReach CX measurement Dan Chester ForeSee in the news Interview video

Sales 93

Contact Center Software That Have Video Chat Supporting System Lead To Customer Satisfaction

Hodusoft

The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did. Why video?

The Employee Engagement Virtuous Cycle (Video)

Customer Experience Matters

Take a look… Video Script: Did you know that engaged employees are really, really valuable? The post The Employee Engagement Virtuous Cycle (Video) appeared first on Customer Experience Matters®. Why should you care about Employee Engagement?

CX Competency & Maturity Model (Video)

Customer Experience Matters

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®.

An Invitation for Change [Video]

FreshGrade

Watch the video to learn how Karen used FreshGrade to have a conversation about learning that went way beyond the classroom. The post An Invitation for Change [Video] appeared first on FreshGrade.

An Invitation for Change [Video]

FreshGrade

Watch the video to learn how Karen used FreshGrade to have a conversation about learning that went way beyond the classroom. The post An Invitation for Change [Video] appeared first on FreshGrade.

I See You: Staging Better CX, Using Video

HGS

I See You: Staging Better CX, Using Video. Smartphone Video Camera Support Is a Gamechanger, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in a higher CSAT and NPS score for your business. . Video Support.

SCTC Conference - Quick Take, Pix and Video

Jon Arnold

Stay tuned - literally - more video coming. Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out.

CX Competency: Customer Connectedness (Video)

Customer Experience Matters

This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

Happy Holidays: Fonolo Reads Mean Tweets [Video]

Fonolo

We did it! We made it to the last blog post of 2018. 135 blog posts. Over 5000 Twitter followers. New initiatives. A new platform. New patents. New partnerships. New customers.

What Is Net Promoter Score (Video)

Customers That Stick

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Improve Your Customer Experience with Microinteractions (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

New Training Video: Leading a Customer-Centric Culture

Toister Performance Solutions

In August 2013, I traveled to Carpinteria, California for a screen test at the online training video company, Lynda.com. The test went well and I have gone on to shoot twenty training videos with Lynda, and later, LinkedIn Learning after Lynda was acquired by LinkedIn.

Deep CX Thoughts Episode Eight: Creating Loyal Customers [Video]

The Center for Client Retention

Blog Customer Experience Customer Service Deep CX Thoughts Personalizing Service Technology customer experience customer service hiring personalizing service videoAlthough self-serve and technology may make customer interactions easier, these tools do not create loyalty.

Aspect Via™ Innovation Video

Aspect

Here’s why they think this cloud based customer engagement solution is one of the most innovative products Aspect has brought to market: The post Aspect Via™ Innovation Video appeared first on Aspect Blogs.