Enhance Your Customer Support with Video

Contact Center Pipeline

Video assisted service call center contact center customer support video screen recordings video transcriptsIt’s 2019: Your customers are going to expect immediate communication and results. At one time, sure, this seemed like a lot to ask for. But when you can order tacos for the entire office with your phone, get a vibration in your pocket every time news breaks or even find a date by swiping on […].

PFRDA allows intermediaries for Video KYC

Ameyo

After IRDAI gave the nod to insurers for Video KYC, now PFRDA has allowed the intermediaries for Video KYC. To … PFRDA allows intermediaries for Video KYC Read More » The post PFRDA allows intermediaries for Video KYC appeared first on Ameyo. Video KYC

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Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). The post Best Customer Service and Experience Articles, Videos, & Podcasts appeared first on Shep Hyken. Customer Care Customer Service Culture Success Forbes articles top podcast episodes videos for meetings

Video KYC – The New Normal in the Contactless World

Ameyo

Video KYC video kyc video kyc software video kyc solutionUntil January 2020 the KYC process mandated IPVs (in-person visit) by the Reserve Bank of India (RBI) regulations.

[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.

VirtualPBX Video Conferencing Beta

VirtualPBX

VirtualPBX is reaching beyond voice-only capability with its first Video Conferencing beta test. This beta test allows our participating VirtualPBX Phone Plan customers to conduct 1:1 video chats on a range of devices. Feedback during this process will be essential for building out the capability of our video service. Video capability will also expand to allow group conferences so entire teams can join multimedia meetings. Start 1:1 Video Today.

Accessing Interpreters for Telehealth Made Simple with 3-Way Video Calls

Certified Languages International

Since our inception, CLI has specialized in efficiently connecting remote interpreters, first over the phone and then expanding to video. Our video remote interpreting (VRI) solution was developed on Bluestream Health , an established telehealth platform. We make 3-way video calls easy.

Customer Video Calls: Go Beyond the Skype Vs. Zoom War

Ameyo

However, … Customer Video Calls: Go Beyond the Skype Vs. Zoom War Read More » The post Customer Video Calls: Go Beyond the Skype Vs. Zoom War appeared first on Ameyo. Video Contact Center Skype Zoom Zoom vs Skype

Video Banking to Perpetuate Post Pandemic

Revation Systems

As consumers do business with organizations from the comfort of their own homes, communication modes such as webchat, SMS and video have become more popular during the pandemic. You’re on Camera: Why Video Banking Will Continue to Enhance the Customer Journey Beyond the Pandemic.

Video KYC for Banks: Step Towards the New Way of Customer Onboarding

Ameyo

Video KYC Banking industry BFSI video kyc Video KYC for Banks video kyc software video kyc solution

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

More Video Chat Considerations

Contact Center Pipeline

Yesterday’s post looked at some of the top issues that the adoption of video chat presents. Multichannel call center contact center multichannel video chatTurning on the camera in the contact center creates a substantial number of questions for management to consider. Here are a few more to think about: Quality Monitoring. Do we really want to screen record if that screen has […].

Engineering Smarter Collaboration with Video

ConvergeOne

Unified Communications VideoThe stakes are high in engineering. You are tasked with driving innovation, but designs must also perform flawlessly in the real world. Collaboration is critical to the process. You must communicate design specifications, work across teams to identify and resolve potential failures, and test your design – all before you can begin product development. Further, you must do it all efficiently and cost effectively.

Know the Laws for Using ASL Interpreters Over Video

Certified Languages International

While on-site American Sign Language (ASL) interpreters are the gold standard for individuals who are deaf or hard of hearing (HOH), advancements in technology have made video remote interpreting (VRI) a viable option in some scenarios. Standards for video.

[VIDEO] Protecting the IVR

pindrop

The post [VIDEO] Protecting the IVR appeared first on Pindrop. Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of fraud starts in the contact center, usually in the IVR. Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint. Register for the Protecting the IVR: 3-Part Webinar Series. Bank fraud Fraud

The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the. front line Tweet this 3The number one priority for businesses today is delivering the right customer experience and it shows no signs of. slowing down. Brands like Sephora are racking up accolades both in-store and online with corresponding benefits.

How video can increase customer engagement

Customercount

Video is an incredible tool to attract, engage and retain new and existing customers. It's why CustomerCount chose video to share its message worldwide. Continue reading → The post How video can increase customer engagement appeared first on CustomerCount. News customer engagement video

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Client Success Video:  Pac-Biz

Convoso

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates the burden of having to hire and train internal resources and helps Pac Biz’s clients grow. Case Study Convoso

Let Humanity Glow (Video)

Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®. Humanize CX Temkin Group VideoTo those who are already celebrating, and to those who are on the eve of it, Merry Christmas! And Happy Holidays to everyone!

Video Games versus Customer Service

Taylor Reach Group

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line. by JD Fairweather. The enjoyment to be had was contained within a small window of experience and replay-ability reserved for the most dedicated of fans.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

24/7 Email CX Web Chat Mobile Video Text. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. Messaging The Challenges of Omnichannel: Why So Many Contact Centers Struggle with. Digital Self Service Tweet this Customers want digital self- service options, such as chat and. text messaging, and a company’s. ability to deliver directly impacts. retention. A recent report found.

How Video KYC is Revolutionizing the Digital Payments Sector

Ameyo

With the recent advancements in technology and the world going digital, we have seen a significant jump in the number of people using … How Video KYC is Revolutionizing the Digital Payments Sector Read More » The post How Video KYC is Revolutionizing the Digital Payments Sector appeared first on Ameyo. Video KYC BFSI digital payments digital wallets ewallets video kyc

Video in the Contact Center

Contact Center Pipeline

Given that, my take on video chat—that it can fundamentally change our contact centers—might be a surprise. Just to be clear, I am not suggesting that video chat will ever (or at least, not anytime soon) replace traditional […]. Multichannel call center contact center multichannel video chatI am not one that jumps on the bandwagon every time something new comes down the pike.

VirtualPBX Web Phone Video Support Is Rapidly Expanding

VirtualPBX

That’s why we’re giving it our undivided attention to enable Web Phone video support as the our Video Calling beta test paves the way for a public feature release. We have made a lot of progress in bringing video capability to the Web Phone. Get Web Phone Video Calling.

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Keep Stepping to Succeed (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Study: The Health of the Contact Center

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the. front line Tweet this 3The number one priority for businesses today is delivering the right customer experience and it shows no signs of. slowing down. Brands like Sephora are racking up accolades both in-store and online with corresponding benefits.

Video Interviews, the new normal

Taylor Reach Group

We decided to do initial interviews using online video via Skype. Our colleagues, vendors, and customers are often remote, traveling, on client sites or situation where video is the best way to communicate. Video interviews also only take a little time out of candidate’s days. We expected some base level of expertise given the nature of work and offices today, and with so much access to video calls via different apps on phones, laptops, and computers.

VIDEO: How Does Change Management Work?

NobelBiz

The post VIDEO: How Does Change Management Work? Change management means being prepared to implement changes into your organization on different levels. Whether that’s IT or organizational, Roy Atkinson will explain how it works.

VIDEO: What Is the Customer Effort Score?

NobelBiz

The post VIDEO: What Is the Customer Effort Score? Customer effort score is one of those metrics that are slightly newer that most businesses haven’t gotten a grasp of yet. So, read this explanation from Roy Atkinson and you’re already getting ahead of the competition!

IRDAI Gives Nod to Insurers for Video KYC! Here is What you Need to Know?

Ameyo

Circumstances leading to Dwindling … IRDAI Gives Nod to Insurers for Video KYC! Read More » The post IRDAI Gives Nod to Insurers for Video KYC! Insurance Video KYCCOVID-19 has impacted every aspect of our lives and has impacted the overall growth of the country.

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The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

VIDEO: How to Efficiently Test Soft Skills

NobelBiz

The post VIDEO: How to Efficiently Test Soft Skills appeared first on NobelBiz®. Soft skills are not something typically quantifiable, but true contact center specialists know how to test for soft skills in a smart and respectful way that doesn’t dimmish or encroach upon agent experience. Blog Insights

How to Find the Right Video KYC Vendor?

Ameyo

RBI’s recent decision to allow Video KYC for Banks, Financial Institutions, and NBFCs is a major relief. With Video KYC, banks and FIs can onboard customers in 3 minutes while eliminating the need for a … How to Find the Right Video KYC Vendor? Read More » The post How to Find the Right Video KYC Vendor? customer engagement Video KYC

The Versatility of Video: 4 Unexpected Ways Video Helps Your Business

ConvergeOne

In recent years, consumers have increased their engagement with video. hours of video content a day, with 15% of users watches more than 3 hours of video daily. Even more staggering, Cisco predicts that by 2021, video will account for 82% of total consumer Internet traffic. The bottom line is that your customers, prospects, and employees are spending a great deal of time interacting with video. Video

Video Engagement Channel: For a True Omnichannel Experience

Ameyo

And today we are going to talk about one such channel – VIDEO! There is no … Video Engagement Channel: For a True Omnichannel Experience Read More » The post Video Engagement Channel: For a True Omnichannel Experience appeared first on Ameyo. Omnichannel Contact Center Omnichannel Customer Engagement Contact Center customer engagement video

Best Practices for Keeping Remote Employees Engaged

Speaker: Dave Hoekstra, Calabrio

The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged. As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

How to Deliver Differentiated Customer Experience with Video Contact Center?

Ameyo

People today are shopping for clothes online, booking a consultation with doctors … How to Deliver Differentiated Customer Experience with Video Contact Center? Read More » The post How to Deliver Differentiated Customer Experience with Video Contact Center?

Step up Customer Assistance with Live Video Support

TechSee

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance. Live video chat support. Live video interactive assistance.

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VIDEO: How to Be a Truth Teller

NobelBiz

The post VIDEO: How to Be a Truth Teller appeared first on NobelBiz®. This is First Contact: Stories of the Call Center. In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies! Blog Leadership

Understand VP8 Video Conferencing Bandwidth

VirtualPBX

Your browser does not support the video tag. Now consider that a jump to low-resolution VP8 video conferencing more than quadruples that amount of data per second. Even more impressive is that HD video explodes the streaming requirement to a whopping 1,500 Kbps – greater than 37 times the amount of audio alone. Interested in our new Video Calling feature, but worried about your internet connection’s capability? Video Conferencing Bandwidth Requirements.

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