ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Callminer

MARCH 18, 2020

The debt collection industry is changing and ever-evolving. Laws related to consumer credit, creditors rights, and collections are constantly under revision.

Best practices 182

Best practices 182

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

SaaS 52

SaaS Education Best practices Marketing 52

Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Call Center 265

Call Center Technology Best practices Analytics 265

Contact Center Pipeline

MARCH 3, 2015

More news and notes from the 2015 SWPP Annual Conference, Day 2: SWPP Announces 2015 Workforce Management Professional of the Year The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Congratulations, Denise!

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Best practices Management Contact Center Call Center 100

Aspect

NOVEMBER 20, 2019

Have you ever attended a conference and had an agenda crisis? Last week we rolled out a solution, The Best of ACE 2019. Last week we rolled out a solution, The Best of ACE 2019. This webinar series brings back some of our most popular breakout sessions from the conference, on-demand. Or maybe you were unable to join us.

Best practices 48

Best practices Government Management Contact center software 48

Aspect

JUNE 8, 2020

Originally scheduled as a live event, Forrester CX No r th America , June 16 – 18, 2020 , has transitioned to a virtual conference , and we’re pleased to have the opportunity to participate in this new format as a Presenter Sponsor. The post Register Now: Forrester CX North America Virtual Conference appeared first on Aspect Blogs.

Self service 62

Self service Banking Best practices Customer Experience 62

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Sales Team Training Best Practices Checklist for Your Salespeople. It’s not a bad idea to document your company’s best practices for sales team training.

Best practices 62

Best practices Sales Call Center Coaching 62

Nuance

MAY 28, 2019

For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next.

Best practices 56

Best practices Technology 56

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

CCNG

MARCH 16, 2022

Almost 20 years ago, while speaking at a contact center conference, I had the opportunity to meet Amas Tenumah. He brings a 40-year track record of transformation and consulting in contact centers and digital channels - engaging some of the top brands in the world with CRM and CX best practices.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

CCNG

FEBRUARY 28, 2024

They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. So, how do you make hybrid work a practical option for your employees in the long term? What are some of the hybrid workforce best practices you should consider adopting for 2024?

Best practices 195

Best practices CCNG Technology Surveys 195

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. At RYG Leadership Hours, we bring together local leaders to discuss the trending topics, best practices, and top issues in Customer Success today.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. A whitepaper detailing the key insights from the first annual conference can be found here. The free virtual Payments 2022 conference will kick off at 15:00 GMT on Thursday 3 March.

Government 52

Government SaaS Engineering Best practices 52

Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Here’s everything you need to know. Where: Napa, CA. When: April 15-17, 2019.

Customer centricity 49

Customer centricity Best practices Enterprise 49

Satrix Solutions

JANUARY 2, 2019

Which is why attending conferences are paramount for professional and personal development. The ability to network with people organically, deeply engage with content with like-minded peers, and have a little fun, are all reasons conferences are valuable ways to improve yourself and your company. Dates: TBD. Why should you attend?

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. We need to ensure we deliver the KPIs, best practices, and playbooks to deliver our promises to the customer. That’s Totango’s mission.

Chief Customer Officer 55

Chief Customer Officer Customer centricity Best practices Customer retention 55

delighted

APRIL 1, 2024

How to conduct a post-event survey Now that we’ve covered the types of questions you can ask, let’s discuss some best practices for conducting post-event surveys. Also, to receive high response rates, consider all survey design best practices to ensure your survey is as optimized as possible. How would you rate the staff?

Surveys 100

Surveys Feedback Best practices Construction 100

Insite Managed Solutions

JANUARY 26, 2018

Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018. This led us down a bit of a research path.

Best practices 40

Best practices Contact Center Technology Customer Experience 40

Vcaretec

OCTOBER 9, 2019

Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve. For instance, they may want to share media files like a video call or invite them to attend a video conference. Nowadays, many companies are enjoying the benefits of live chats.

Best practices 40

Best practices outsourcing Answering services Customer Support 40

CustomerSuccessBox

DECEMBER 4, 2018

The SaaS customer retention best practices below will help you understand the needs of your customers so that you can act proactively and maximize renewals. Customer Retention Best Practices. Communication can be via call, video conference or via email. Step 0: Understanding your customer’s needs. Are you ready?

Best practices 40

Best practices Customer retention SaaS Metrics 40

SharpenCX

APRIL 21, 2020

A woman, accidentally unmuted, talking to her cat during a large conference call. Even if you feel like you’ve shared every remote-work tip in your toolbox, you can turn to these four work from home best practices to make managing remote employees easier. 4 Best Practices for Managing your Remote Team.

Best practices 76

Best practices Management Coaching Metrics 76

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

ShepHyken

JANUARY 30, 2023

You will commoditize what you offer if you only learn the best practices and strategies within your industry. If you learn from the best across all industries, you can go from being the best in the industry to becoming world-class. Top Takeaways: Learn from outside of your industry.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

delighted

APRIL 19, 2023

For example, you can post QR code surveys on banners at in-person conferences to gather insights on how the audience connected with the sessions (more on this below). Conference and event feedback Imagine you’ve just finished a presentation at a conference and see mixed reactions from the crowd.

Surveys 90

Surveys Feedback Best practices Marketing 90

CX Accelerator

MAY 25, 2022

She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo.

Customer Support 316

Customer Support Wait times Self service Best practices 316

CX Global Media

MAY 22, 2017

Justin Robbins and Jim Rembach share a preview and insight into ICMI’s Contact Center Expo Conference. One of the polls on the official ICMI Expo App asked the question, “What’s your number on priority for the conference?”. Learning new ideas & best practices. Click to Tweet. Evaluating new technologies.

Contact Center 185

Contact Center Best practices Interactive Voice Response Call Center 185

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. She shares her unique insight into what makes it work for them along with many of their best practices that helped along the way.

Coaching 282

Coaching Employee engagement Best practices Consulting 282

Sabio

NOVEMBER 16, 2018

It was great to attend the UK National Contact Centre Conference run by the CCMA at the British Library in London last week, and to present alongside speakers from leading brands such as Air France, Booking.com, Lego and Severn Trent Water.

Best practices 50

Best practices 50

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

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Best practices Analytics Marketing Technology 100

CSM Magazine

JUNE 22, 2018

Global Field Service leaders meet to share service and support best practices this August 27th-29th at beautiful island resort in Florida.

Healthcare 40

Healthcare Best practices Customer Care Technology 40