aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . From the very beginning, emphasize the importance of being customer-centric during your sales coaching program. What Is Sales Team Training?

Best practices 62

Best practices Sales Call Center Coaching 62

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Eptica

OCTOBER 5, 2015

Date: Monday, October 5, 2015 Linguistics – the key to customer centricity in APAC. Author: David Chew In an era of ever-more demanding consumers, organizations need to understand and engage with customers if they are to retain their business and loyalty. Published on: October 05, 2015. Research backs up this need for empathy.

Customer centricity 65

Customer centricity Self service Best practices Customer Experience 65

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Ironically, the theme of gratitude may actually be our best strategy in the new year. Here are my top five picks from last week.

Airlines 177

Airlines Customer Service Customer centricity Call Center 177

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Madeline Evans, Digital Customer Success Manager. Thankfully they are all available now On-Demand !)

Best practices 105

Best practices industry standards Customer centricity Sales 105

CX Global Media

JULY 8, 2019

Just as the customer is now in charge of their experience due to the internet and mobile devices, so do we need to use these tools to take charge of our learning about the practices, pitfalls, technologies, economic issues, and the business issues that are constantly changing. Conference Coverts to On-demand Learning.

Contact Center 120

Contact Center Education Coaching B2B 120

Hodusoft

AUGUST 21, 2023

Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies. With an emphasis on innovation, consistency, and customer-centric solutions, HoduSoft has gained a reputation as a trusted provider in the industry.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

CSM Magazine

OCTOBER 18, 2022

“I am beyond excited to be joining a company with such a passion for customer success. I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Customer centricity 84

Customer centricity SaaS Best practices Enterprise 84

CSM Magazine

OCTOBER 18, 2022

“I am beyond excited to be joining a company with such a passion for customer success. I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

Hodusoft

JULY 19, 2023

Best practices for using inbound call center software Future of inbound call center software What is Inbound Call Center Software? Inbound call center software refers to a suite of tools and technologies used to manage and handle incoming customer calls within a contact center environment.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Eptica

MARCH 11, 2020

Author: Pauline Ashenden - Marketing Manager Last week’s Institute of Customer Service (ICS) Conference provided the perfect opportunity to bring the industry together to share best practice, highlight strengths and look to the future. The impact of worsening UK customer satisfaction.

Customer Service 72

Customer Service Best practices Customer centricity Marketing 72

Up Your Service

SEPTEMBER 14, 2018

Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. 4 tips for getting started with chatbots – Learn tips and best practices for using Chatbots and leave feeling comfortable enough to build your own. ?

Chatbots 45

Chatbots Customer centricity Best practices Marketing 45

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. ODSC East - Open Data Science Conference – May 1-4, Boston, MA.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . Congratulations to our Customer Success Visionary Award winners: Best Customer Focus – SAP.

Customer centricity 54

Customer centricity Entertainment Enterprise Best practices 54

JustCall

MARCH 8, 2023

With her expertise in employee and customer understanding, retention, satisfaction, engagement, and experience design, Annette is helping companies across the globe deliver better experiences for all their stakeholders. Sue Duris is a customer experience and marketing leader with over 20 years of experience in the B2B sector.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

InGenius

DECEMBER 19, 2019

The InGenius team held our first Virtual User Conference, for customers and for partners, sharing business updates along with product roadmap and success updates. A key feature of the UplandOne engagement model, it was highly attended, and a recurring opportunity for customers to understand what it means to be an Upland customer.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Totango

DECEMBER 21, 2017

It definitely seemed like a conference my team and I would find valuable. Here are the reasons I think you should register your team too: The theme: Accelerating the Impact of Customer Success. We plan to use the learnings and best practices and implement them wherever we can. I was really impressed!

Best practices 48

Best practices Customer centricity Education Consulting 48

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Customer centricity 48

Customer centricity SaaS Best practices Enterprise 48

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer centricity 72

Customer centricity Metrics Enterprise Feedback 72

Maru Group

FEBRUARY 19, 2020

The one-day symposium was held on January 27th, 2020 in San Antonio at DistribuTECH, the utility industry’s leading transmission & distribution conference. From the Symposium, it is clear customers want more from utilities. Customers are ready to engage in saving energy, but it needs to be on their terms.

Chief Customer Officer 52

Chief Customer Officer Government Customer centricity Journey mapping 52

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Customer Experience Podcasts | CX Podcasts | Colin Shaw .

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Toister Performance Solutions

MAY 30, 2017

The International Customer Management Institute (ICMI) held it's annual Global Contact Center Awards ceremony on May 23 at ICMI's Contact Center Expo and Conference in Orlando, Florida. Clio, a leading provider of cloud-based legal practice management software, took home the hardware for Best Contact Center Culture.

Contact Center 48

Contact Center Customer centricity Best practices Customer Support 48

ChurnZero

MAY 12, 2020

So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. . Host: Jeff Breunsback and Jay Nathan from Customer Imperative.

SaaS 64

SaaS Chief Customer Officer B2B Customer advocacy 64

Totango

NOVEMBER 12, 2018

Moderated by Jamie Bertasi, Chief Operations Officer (COO) and Chief Customer Officer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. Creating Customer Centricity Within the Organization.

Enterprise 48

Enterprise Chief Customer Officer Customer centricity Accountability 48

Talkdesk

MAY 5, 2016

With years of combined experience attending hundreds of conferences, summits and trade shows, Talkdesk’s marketing team has seen the good, the bad and the ugly. We are hoping to mirror the ideal customer experience in our attendee experience for this event. Customer centricity should permeate all areas of a company.

Customer centricity 40

Customer centricity Best practices Customer retention Marketing 40

LiveVox

MARCH 19, 2019

LiveVox General Manager of Digital Solutions, Boris Grinshpun, and General Counsel, Mark Mallah, will host a discussion on best practices for evolving mobile contact strategies at the TRMA Spring 2019 Conference The session; “TCPA Tips: Trends and Takeaways for Compliant yet Customer-Centric Engagement” will be held Tuesday, March 19th at 4pm PT.

Best practices 8

Best practices Customer centricity Management 8

CustomerSuccessBox

DECEMBER 6, 2021

He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. He is a complete customer-centric growth mastermind. Marry is a renowned expert in the field of Customer Success/Customer Experience.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Support Ops is the closest you can get to taking a course in customer support. Customer experience goes hand-in-hand with great support.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Anexa BPO

JUNE 2, 2021

To remain relevant, businesses need to review how to identify and accelerate best practices and harness a dynamic – and changed – workforce. The conference room, the workspaces, the coffee room, the community and the networks – those resources no longer come into play to the same degree that they once did. Relevancy Rules.

outsourcing 40

outsourcing Telemarketing Customer centricity Best practices 40

Totango

SEPTEMBER 6, 2017

Sam shared a fairly unique perspective (at least in the context of a conference focused on customer success professionals) in his keynote address: the viewpoint of a product manager on the customer success movement. Zendesk enjoys its position at the intersection of the two.

B2B 82

B2B Customer centricity Education Self service 82

NobelBiz

JUNE 19, 2023

Continuous Learning and Adaptation: Real-time management requires supervisors to stay updated with industry trends, customer expectations, and emerging technologies. Enhancing Customer Experience through Real-Time Monitoring In a customer-centric world, satisfaction is king.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Fonolo

JANUARY 14, 2020

Top Pick: Creating a winning customer-centric marketing strategy. Bliss is a fitting last name for the Founder and CEO of CustomerBliss, which focuses on improving the lives of customers in any industry. Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Beyond Philosophy

MAY 14, 2015

More and more of your Customers believe access to self-service options is essential to their relationship with your business. Parature is a research and advisory firm specializing in communicating service-centric best practices. Knowing this, it is critical that you plan your self-service options well.

Self service 402

Self service Best practices Customer Experience Call Center 402

delighted

MARCH 15, 2019

First things first - what is a voice of the customer (VoC) program and why should you have one? A VoC program is the way a company gathers, analyzes, and acts on customer feedback to create a customer-centric culture. Using a dedicated voice of the customer platform is also an option.

Surveys 75

Surveys Benchmark B2B Feedback 75