Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)
CCNG
JANUARY 4, 2023
Think of carpenters with well-ordered workshops, who know exactly where to find the tools needed to complete their tasks. However, the proper knowledge management technology, implemented with best practices, can bring very high return on investment, boost AX, and improve service quality and compliance.
Let's personalize your content