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Best Practices For A Powerful Professional Network: Part 3

CCNG

And industry benchmarking, trend analysis, and best practices all help shape your strategic decisions. Your network can show you the best path to almost any destination. ?Your Your professional network provides valuable opportunities to benchmark programs, practices and performance.

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Best Practices For A Powerful Professional Network: Part 8

CCNG

Benchmarks, research and industry best-practices all help shape strategic decisions. Understanding how information applies in your environment is often best achieved through candid conversation with peers. For a complete list of all 24 best practices you can use this link for a copy of the full white paper.

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Survey Design – Best Practices

Lumoa

Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. If you do this, it’s impossible to follow the benchmarks.

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International Contact Centre Operations Tips & Best Practices

Callminer

Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. ” – 15 Best Practices For Effective Call Center Management , Sling. Offer rewards for great performance.

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Call Center Metrics: Examples, Tips & Best Practices

Callminer

Call on experienced managers for guidance in setting up benchmarks. “Experienced call center managers are helpful in setting up the initial performance benchmarks for a new outbound call center program. These benchmarks are, at first, estimated based on the past performance of similar outbound call center projects.

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What is Average Handle Time? Challenges, Examples, and Best Practices for Improving AHT Copy

Callminer

Ultimately, AHT is not a success metric – rushing agents to close tickets, rather than resolve issues, would hasten your AHT but would not make for happy customers – but it is an important metric for calculating call center levels, assessing efficiency for the call center overall or for specific agents, and establishing performance benchmarks.

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AI Benchmarks in Customer Service: Prepping For the Enhanced Contact Center

LiveVox

AI benchmarks stand as the North Star for contact center operators, leading the way towards excellence and best practices that will set the next standard. The post AI Benchmarks in Customer Service: Prepping For the Enhanced Contact Center appeared first on LiveVox.