Benchmark Best practices Gamification Workshop 
Fonolo
JANUARY 31, 2023
Read on for our complete guide, where we’ll explore all the best practices. Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Use incentives and gamification Call center training material can get pretty dry.
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
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JustCall
MARCH 9, 2023
That said, remember that the end goal is to improve your employee’s understanding of the internal company policies, best practices, and product-related information through customized learning. Step 3: Train your call center agents with a mix of tools and best practices.
Playvox
MARCH 27, 2023
This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.
Vistio
APRIL 2, 2022
One is a senior leader strategy session, and the other is an operational best practice exchange. And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment.
Fonolo
JUNE 17, 2015
But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use incentives and gamification. Online learning.
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