TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

B2B 81

B2B Customer Support SaaS Strategic Value 81

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Journey mapping SaaS Engineering 115

TeamSupport

APRIL 27, 2021

Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike. To better understand how exactly this tech influences your business, it’s worth looking at these five ways AI is changing B2B marketing. First and foremost, AI lets you personalize your B2B marketing.

B2B 64

B2B Customer Support Marketing Chatbots 64

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 82

B2B SaaS Education Brand ambassadors 82

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. TeamSupport is so customizable, it’s perfect for B2B companies. Our customers feel like they have an entire department looking after their needs.”.

B2B 64

B2B Customer Support Technical Support Coaching 64

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 107

B2B Customer Experience B2C SaaS 107

TeamSupport

MAY 21, 2020

We’re looking at different B2B customer support channels from two distinctly opposite perspectives: cost center (support is a necessary evil of business) and profit center (support can hold its own in the revenue generation conversation). Profit center: Employee retention is a top focus for our B2B support team.

B2B 59

B2B Customer Support Self service Morale 59

TeamSupport

DECEMBER 8, 2023

According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

TeamSupport

DECEMBER 21, 2021

The more stunted a company’s online communication and chat platform, the further they are from their customers, and the less poised they are for success in 2022 and beyond. With 61% of B2B organizations using live chat , it's clear that live chat software is only becoming more necessary to be successful in the digital age.

B2B 98

B2B Airlines Sales Customer Support 98

TeamSupport

DECEMBER 7, 2020

Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly.

Customer Support 98

Customer Support Upselling B2B Sales 98

ShepHyken

MARCH 12, 2021

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well. They may end up losing a lot of customers, and thereby, revenue opportunities.

B2B 370

B2B Journey mapping B2C Telecommunications 370

TeamSupport

JULY 14, 2020

But with the right B2B (business-to-business) customer support software, it’s easy for support, sales, and product development teams to all have full visibility into the history of the customer, what products they are using, and what communication has occurred throughout the relationship. Sadly, they do.

B2B 59

B2B Customer Support Sales Feedback 59

TeamSupport

JULY 27, 2020

You’ve determined that e-mails and spreadsheets are no way to manage support interactions. And you want to break down the silos between support, sales, and product development and improve collaborations between these departments. Customization. Cost Effectiveness and Flexibility.

B2B 64

B2B Customer Support SaaS Accountability 64

TeamSupport

JULY 20, 2020

This blog series, inspired by the ServiceXRG report , identifies the outcomes we have come to expect from Support, then offers goals and action items that enable us to achieve these outcomes. Let’s take a look at four elements of B2B customer support excellence and the strategic business impact of each.

Customer Support 98

Customer Support Technical Support B2B SaaS 98

TeamSupport

JANUARY 4, 2019

Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. Making customer support personalized, then continually improving upon the experience is what truly shows your customers that they are a top priority for you.

B2B 56

B2B Personalization Customer Support B2C 56

Lumoa

APRIL 22, 2020

B2B companies often struggle with common hurdles when it comes to surveying customers. Conducting B2B customer surveys should be an illuminating process, but instead, they become a nightmare that makes you want to tear your hair out. It shouldn’t be this way. That’s a lose-lose scenario for everyone. Don’t worry, though.

B2B 83

B2B Surveys Feedback Customer advocacy 83

TeamSupport

JUNE 3, 2020

Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? To get started, here is a list of questions to ask yourself so you can better understand if you need to make a change with your support software.

B2B 64

B2B Customer Support B2C Self service 64

TeamSupport

JULY 27, 2020

This proves particularly important with B2B (business-to-business) relationships using an MRR (monthly recurring revenue) model since those customers tend to be higher value, thus more critical to retain. The buying cycle is typically longer as well, which makes it more difficult to fill a revenue gap if a customer is lost.

B2B 90

B2B Finance Metrics Customer Support 90

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. But what about prospective, or future, customers? But how do you try to get to know someone without it coming off as insincere, or merely a sales tactic.

B2B 98

B2B Healthcare Customer Support Sales 98

TeamSupport

OCTOBER 21, 2020

Technological advancements have created new ways to optimize customer service and increase sales. With this feature, customers can ask seek support without the frustration of long wait times. This way the company’s support team has enough time to focus on major tasks. Write with a Smile.

Customer Support 98

Customer Support B2B Wait times Chatbots 98

Nicereply

JANUARY 9, 2023

Are you a B2B Business? Get the most out of your surveys and improve customer satisfaction. Your business relies on customer satisfaction for a lot of things. If your customers are unhappy, they leave. Alternatively, you can improve the customer experience by building a robust FAQ page/knowledge base.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud.

Customer Support 59

Customer Support B2B Sales Management 59

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B CRM Sales Accountability 52

GetFeedback

APRIL 30, 2018

B2B transactions are complex, expensive, and require long-term investments. Why Every B2B Brand Needs Online Reviews. Before B2B buyers invest in your products or services, they need to know that you’re someone to trust. Generating B2B Reviews: Unique Challenges. B2B products tend to be expensive and complicated.

B2B 68

B2B B2C CRM Surveys 68

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75

ClientSuccess

SEPTEMBER 21, 2020

In today’s B2B technology world, it seems common that the phrases “customer success” and “customer support or service” are often intertwined. After all, they’re both about serving the customer and ensuring they’re finding success with your product or service, right? How Do These Functions Work Together?

Customer Support 65

Customer Support SaaS B2B Technology 65

TeamSupport

JUNE 22, 2020

Often, the very first contact the company ever has with a customer in that environment may be through a call center, where they have a simple request like asking for an update on their order. A B2B (business-to-business) environment is the other way around. In other words, you want your customer contact to feel like you know them.

B2B 64

B2B B2C Upselling Consulting 64

TeamSupport

NOVEMBER 30, 2023

Your company’s reputation depends on excellent customer support. Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Although hiring staff can be costly, companies can’t afford to skip it if they are concerned about customer satisfaction.

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

ShepHyken

FEBRUARY 10, 2021

Depending on what we sell, whether B2B or B2C, the buying cycle may take more than one visit. So, when does the customer start making the decision to buy? Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service. They look around and research.

B2C 318

B2C Entertainment B2B Sales 318

TeamSupport

NOVEMBER 10, 2020

Product sales practices must fully embrace the role of services in helping customers to adopt and apply products. It is no longer sufficient to sell only product features and assume customers can be successful [after the sale]. Create Awareness and Demand for Services.

Customer Support 59

Customer Support B2B Coaching Education 59

Select VoiceCom Blog

AUGUST 9, 2021

Without batting an eyelash, we’d say increasing your B2B telesales should still be a big priority, minus any reservations whatsoever. The post Ace Your Sales Calls: Stats, Techniques, Best Practices appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Best practices 52

Best practices Sales Telemarketing Advertising 52

JustCall

NOVEMBER 16, 2022

Are your sales and customer service teams constantly juggling between tabs? Is your CX team looking to drive contextual conversations for your customers? Better loyalty: Customer experience drives more than two-thirds of customer loyalty, outperforming brand and price combined. Enter: Zoho CRM integration.

CRM 52

CRM Sales Call Logging Analytics 52

JustCall

FEBRUARY 26, 2020

Want to get an essence of what a sales associate job description looks like? Primarily, a sales associate is responsible for selling products or services. A sales associate is the personality representing the company in front of the customers. Who is a Sales Associate? .

Sales 52

Sales B2C B2B voip 52

ShepHyken

OCTOBER 4, 2022

In customer service, different teams, such as the customer support team, the social media department, and the sales team, have their individual roles. Still, the goal must be unified to win the customer over with an amazing experience. ” “It’s not B2B or B2C. It’s human to human.

Brand ambassadors 162

Brand ambassadors B2C Coaching B2B 162

TeamSupport

MAY 19, 2021

It will be different for B2C businesses than for B2B. Here are 7 types of follow-up emails that help improve customer loyalty in either case: 1. It’s important to send a follow-up to keep customers in the loop,” says writing professional Ty Nelson. How do you strike the right balance? Welcome Back Email. Re-engagement.

Sales 59

Sales B2B B2C Feedback 59

CustomerSuccessBox

SEPTEMBER 15, 2021

Likewise, a customer success manager can be instrumental in retaining a customer who is currently on a free trial by guiding them through the process, answering questions, and providing key support at an early stage. Suggested Reading: Designing a Customer Onboarding Framework for B2B SaaS. Customer Retention.

outsourcing 52

outsourcing B2B SaaS Feedback 52