TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

GetFeedback

APRIL 30, 2018

B2B transactions are complex, expensive, and require long-term investments. Why Every B2B Brand Needs Online Reviews. Before B2B buyers invest in your products or services, they need to know that you’re someone to trust. Generating B2B Reviews: Unique Challenges. B2B products tend to be expensive and complicated.

B2B 68

B2B B2C CRM Surveys 68

ShepHyken

FEBRUARY 18, 2022

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. It’s easy to miss the new B2B buyer demands. Deconstruct internal silos . For example.

SaaS 176

SaaS Customer Experience B2B Feedback 176

TeamSupport

MAY 19, 2021

It will be different for B2C businesses than for B2B. Here are 7 types of follow-up emails that help improve customer loyalty in either case: 1. It’s important to send a follow-up to keep customers in the loop,” says writing professional Ty Nelson. Feedback Requests. How do you strike the right balance? Re-engagement.

Sales 59

Sales B2B B2C Feedback 59

CustomerSuccessBox

SEPTEMBER 15, 2021

Likewise, a customer success manager can be instrumental in retaining a customer who is currently on a free trial by guiding them through the process, answering questions, and providing key support at an early stage. Suggested Reading: Designing a Customer Onboarding Framework for B2B SaaS. Customer Retention.

outsourcing 52

outsourcing B2B SaaS Feedback 52

CustomerSuccessBox

JULY 2, 2019

Several studies have shown that successful customer onboarding is one of the most crucial pieces to make a customer renew their contracts in future. Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow.

SaaS 66

SaaS B2B Education Metrics 66

ShepHyken

NOVEMBER 24, 2017

The first step to being a great social listener is to figure out which social networks your customers and ideal audience use most, and tailor your approach to fit that. If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses.

Customer Service 221

Customer Service B2B B2C Accountability 221

Nicereply

MAY 14, 2019

Let’s contrast a community strategy against traditional sales tactics. Sales are vitally necessary for your business, but unfortunately not always enthusiastically welcomed by your potential customers. A big reason why customers can feel hostile to sales tactics is because they don’t think they are getting enough in return.

Sales 76

Sales B2C B2B Customer retention 76

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder.

Customer Support 259

Customer Support Sales Marketing B2B 259

JivoChat

APRIL 8, 2021

What Are Customer Engagement Tools? Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

TeamSupport

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. What did they mean ?

B2B 98

B2B Upselling Metrics Education 98

IdeasUnlimited

SEPTEMBER 19, 2022

In this blog, we’ll be sharing how, in our experience, customer service can help companies improve their outlook. Customer Trust. According to one research , direct human interaction is the biggest sales driver in a business. Customer support helps create that much needed bridge between sales and acquisition.

Customer Service 104

Customer Service Call Center voip Sales 104

Nicereply

NOVEMBER 21, 2023

Transactional NPS Surveys What They Are: Transactional NPS surveys are deployed immediately after a customer has had a specific interaction with your company, such as making a purchase or talking to customer support. A decision-maker may have different feedback than an end-user, and both are valuable in their own right.

Surveys 59

Surveys B2B Feedback Education 59

delighted

DECEMBER 7, 2021

As opposed to the traditional go-to-market strategy in the B2B sector that relies on high-touch customer engagements and costly advertising campaigns, this strategy heavily depends on the product to sell itself. A shift in B2B software companies. What are the benefits of product-led growth?

B2B 77

B2B Enterprise Surveys Feedback 77

CustomerSuccessBox

MAY 26, 2021

If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. Increased customer loyalty and customer retention.

SaaS 52

SaaS B2B Upselling Customer Support 52

Lumoa

JUNE 30, 2022

You might get feedback from your team around their perception of not being taken seriously across your organisation. You can either use data that shows these insights are representative or include other sources of feedback in your CX program to paint a fuller picture of your customer experience across different stages of the customer journey.

Customer Experience 110

Customer Experience Metrics Feedback B2B 110

ProProfs Blog

JANUARY 30, 2020

Successful Customer Engagement. Benefits of Customer Engagement. Customer Engagement Challenges. Customer Engagement Expectations. Mobile Customer Engagement. Impact of Customer Engagement On Sales. Personalized Customer Engagement. Impact of Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

DECEMBER 23, 2020

Well, market research firms such as Claritas use these to divide customers into different segments. And why not, it helps you understand your customers even better. Once you know how your customers are and what makes them tick, you can plan your marketing and sales strategies better. Value-based Segmentation.

Marketing 131

Marketing Accountability Feedback Customer Support 131

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. Gone are the days of static one-sided advertising that speaks at the customer. Super-charging Customer Acquisition.

Advertising 98

Advertising SaaS B2C Engineering 98

Nicereply

MAY 11, 2022

Customer success is one of the most important metrics you need to track if you’re running a B2B business. It contributes to the overall customer experience, and high customer success can mean repeat business and more referrals. As for your customer support team, it is no different. No problem.

Customer retention 96

Customer retention Customer Support Feedback Metrics 96

OctopusTech

JUNE 29, 2023

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. Their operators reach out to existing and potential customers and play an essential role in marketing, sales, customer service, lead generation, and more.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

SmartKarrot

APRIL 22, 2022

Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth. Customer retention is also an important driver of sustainable business value.

Customer retention 10

Customer retention B2B Banking Finance 10

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Let’s move on to how many new customers you acquired” is likely the next agenda item.

SaaS 96

SaaS Feedback Surveys B2B 96

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. While not all customers may respond to a proactive chat message, some may show the willingness to get an answer for their ongoing dilemma. Improves sales.

Analytics 174

Analytics B2B Education Feedback 174

ProProfs Blog

JUNE 21, 2019

Needless to say, it is one of the most important metrics for your business to consider when you plan your marketing, loyalty programs, and sales processes. Your customer retention strategy depends on the lifecycle of your business. All you want to focus on at this stage is growing your customer base. Source: Intuit.

Customer retention 95

Customer retention Sales Marketing Scripts 95

ClientSuccess

APRIL 13, 2017

Importance of Aligning Customer Success & Customer Support. Perhaps the most critical alignment in an entire organization is that of customer success and customer support. Customers are the lifeblood of an organization and are the sole reason for company growth, expansion, and revenue—year after year.

Customer Support 41

Customer Support SaaS Upselling B2B 41

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. It is because as they kept acquiring new customers, they overlooked the existing ones! As a result, customers churned and the firm couldn’t do anything about it. If not, start focusing on customer retention. Incentivize Customer Retention.

SaaS 52

SaaS Customer retention Metrics B2B 52

GetFeedback

DECEMBER 4, 2018

For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. Whereas for B2B businesses, this time of year is filled with troubleshooting issues for customers that are taking advantage of the holiday hype to boost customer engagement and sales.

Customer Service 103

Customer Service B2C B2B Self service 103

ProProfs Blog

MAY 24, 2019

There are around 66% of users who tend to contact a brand’s customer support via 3 different communication channels inclusive of toll-free telecommunication, emails and social media. In order to facilitate your customers, you have to analyze the channels that your target audience uses for their communication purposes.

Customer retention 151

Customer retention Surveys Feedback Telecommunications 151

SmartKarrot

MARCH 17, 2022

B2B businesses need to reward their loyal clients frequently. While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. What is a B2B Customer Loyalty Program?

Best practices 10

Best practices B2B B2C SaaS 10

ProProfs Blog

FEBRUARY 13, 2020

To help you understand this further, we’ve put together a list of 60+ customer loyalty statistics that have been divided into the following categories: Customer Loyalty Program Statistics. Benefits of Improving Customer Loyalty. Customer Loyalty B2B Statistics. Social Media & Customer Loyalty.

Customer retention 164

Customer retention Sales B2B Marketing 164

ClientSuccess

DECEMBER 21, 2021

Instead, customer success leaders lean on hard numbers, insights, and data to help steer their team’s decision-making. After all, even if sales are through the roof, if customers aren’t satisfied, the business likely won’t last. If your company is B2B, this could be interpreted as average revenue per logo.

Metrics 100

Metrics Upselling B2B SaaS 100

Nicereply

NOVEMBER 27, 2023

This could be based on demographics, recent interactions, or specific customer journeys. Surveys are most effective when sent immediately after an interaction, be it a purchase or customer support experience. Ignoring the Context: If you don’t consider the customer’s entire journey, a CSAT score can be misleading.

Metrics 59

Metrics Surveys Analytics Feedback 59

ChurnZero

DECEMBER 15, 2020

What originally began as effectively ‘Customer Support with a bit of sales” eventually evolved into a fully mature CS function. Our CSMs are dedicated to delivering value and customer specific outcomes. Our CSMs genuinely care and are working with their customers to deliver the outcomes most important to them.

Accountability 98

Accountability B2B Customer centricity SaaS 98

ProProfs Blog

JANUARY 10, 2019

If your answers to these questions are a “No”, it is high time you employ in your business – a customer support tool, such as help desk ticketing software. Operational efficiency matters the most in customer service. Your agents cannot perform optimally without support desk software in place. Isn’t that frustrating?

Customer Support 94

Customer Support Surveys B2B Customer Service 94

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it.

Management 52

Management CRM Analytics Customer retention 52

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. They may have a different perspective on the tools that are needed.

CRM 52

CRM Sales Scripts Analytics 52