Eptica

JULY 1, 2022

Date: Friday, July 1, 2022 Author: Pauline Ashenden - Demand Generation Manager 6 ways of delivering excellent B2B customer service. Author: Pauline Ashenden - Demand Generation Manager The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues.

B2B 71

B2B B2C Customer Service Best practices 71

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. Then, we’ll consider how B2B customer service differs from customer success in a B2B context. App integrations.

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. What is B2B Customer Experience?

B2B 107

B2B Customer Experience B2C SaaS 107

ShepHyken

FEBRUARY 22, 2019

Stacy Sherman is a Customer Experience & Digital Marketing professional with a proven track record of increasing sales & loyalty at B2B & B2C companies of all sizes & budgets. The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. I’d love to hear your examples.

B2C 274

B2C B2B Customer centricity Employee engagement 274

Callminer

MARCH 30, 2022

Read this blog to learn 25 of the best examples and tips for setting sales goals. Does your organization want to drive lasting sales improvements?

Sales 182

Sales B2B 182

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients.

B2B 80

B2B B2C Best practices Self service 80

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Use this guide to help you find the best B2B CRM for your business.

B2B 79

B2B Sales CRM Enterprise 79

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. She specializes in the B2B customer experience management and has been with iTouchVision, driving new customer initiatives to promote business activities. Shep Hyken.

Advertising 276

Advertising B2B Employee engagement CRM 276

ShepHyken

AUGUST 25, 2017

Read Shep’s latest Forbes Article: How To Humanize Customer Service For B2B Organizations. The post Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Chatbots 370

Chatbots Customer Service Best practices voip 370

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. The post Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value? appeared first on Shep Hyken.

Airlines 265

Airlines Metrics Advertising Sales 265

ShepHyken

NOVEMBER 24, 2017

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy.

Customer Service 221

Customer Service B2B B2C Accountability 221

ShepHyken

SEPTEMBER 1, 2017

Andy Ko is the Chief Scientist and Co-Founder at AnswerDash, a B2B software company that facilitates customer service for e-commerce businesses. The post Guest Blog: Don’t Make Me Wait appeared first on Shep Hyken. He is also a Professor at the University of Washington.

Self service 210

Self service B2B SaaS Enterprise 210

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B SaaS Education Brand ambassadors 82

ShepHyken

SEPTEMBER 7, 2018

The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. In Demand Gen Report’s 2017 B2B Buyers Survey , 84% of buyers said they seek input from peers or existing users and 67% said reviews were a very important consideration in the buying process. This is a problem for vendors.

B2B 205

B2B Surveys Sales Marketing 205

TeamSupport

JULY 6, 2020

This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them. because of all of the e-mails related to support tickets piled up? Next in Part 2: Reducing Churn.

B2B 104

B2B Customer Support Service level Management 104

TeamSupport

SEPTEMBER 21, 2020

Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry. So, it’s no surprise to see that the B2B customer support industry has been among the most impacted. The main focus of B2B companies is to offer unmatched support to their customers.

B2B 98

B2B Customer Support Chatbots Consulting 98

Anexa BPO

FEBRUARY 17, 2023

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. Data, data, and more data Your B2B CX strategies need to be built on data – consistent, comprehensive, and connected.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

aircall

JANUARY 4, 2021

The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. Something that hasn’t changed is that sales prospecting is still an important and necessary part of B2B sales growth. The Importance of a B2B Sales Prospecting Strategy.

B2B 71

B2B Sales Best practices voip 71

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. She is extremely passionate about B2B marketing strategies for products that harness the web and social media as customer channels.

Analytics 317

Analytics B2B Technology Enterprise 317

Infinity

APRIL 25, 2022

When it comes to B2B purchase decisions, it can look more like A to C, then a pit-stop at X, than R. In the blog, we’ve put together the ultimate guide to B2B marketing attribution, answering all your burning questions. What is B2B marketing attribution? B2B marketing attribution can be trickier than B2C.

B2B 52

B2B Marketing Multichannel B2C 52

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. Please CLICK HERE to read the full blog, which is published on our sister company Customer Attuned’s website.

B2B 100

B2B Chief Customer Officer Benchmark Analytics 100

ShepHyken

JUNE 23, 2017

Promotions, proactive invitations and live chat work well both in B2C and B2B e-commerce environments, as they can be tailored to your organization’s products. The post Guest Blog: Proactively Engaging with Website Visitors appeared first on Shep Hyken. Lead Generation. Households Have Amazon Prime.

Banking 194

Banking B2C Advertising B2B 194

inSided

NOVEMBER 26, 2019

Check out this guest blog from Omnisend on the best strategies for successful B2B customer communication. B2B companies use various marketing communication tools to retain existing customers, connect with new customers, and focus on turning prospective customers into sales. But the most important thing to keep in mind?

B2B 75

B2B Sales Marketing Customer Service 75

TeamSupport

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. It’s no secret that more B2B customers are using live chat than ever before. B2B customers are more complex and higher value than B2C customers.

B2B 89

B2B Customer Support B2C Personalization 89

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

TeamSupport

AUGUST 10, 2020

In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. VideoView can come in particularly handy in many B2B customer support scenarios, especially when a customer needs help with a physical product.

B2B 98

B2B Customer Support Management Customer Service 98

ShepHyken

JUNE 1, 2018

According to the American Market Association , 20% increase in conversions, on an average, was noted by B2B companies that use a live chat tool at their website. The post Guest Blog: Things to Consider Before Buying a Live Chat Software appeared first on Shep Hyken. That’s quite an outcome that shouldn’t be missed.

Customer Support 259

Customer Support Sales Marketing B2B 259

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Zendesk Blog.

SaaS 64

SaaS Customer centricity B2B Best practices 64

Anexa BPO

OCTOBER 11, 2022

As with most other business models, B2B companies were hit hard by the pandemic and were forced to pivot to a remote model while sales reps were confined to their home offices. In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021.

B2B 52

B2B Multichannel Business Process Outsourcing outsourcing 52

REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. So, how to tie the B2B lead generation strategies and best practices?

B2B 71

B2B Best practices CRM Sales 71

TeamSupport

JANUARY 12, 2021

This three-part blog series aims to break down the main principles of the report into three parts to more clearly highlight the report’s key points. As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies.

B2B 86

B2B Customer Support Technical Support Coaching 86

TeamSupport

JULY 8, 2020

The right B2B customer support software means never having to say goodbye. When you implement a B2B customer support software like TeamSupport, you can measure how happy or frustrated your customers might be and take proactive steps with customers who might be in danger of leaving. It’s worse if you didn’t see it coming.

B2B 86

B2B Customer Support Metrics Technology 86

TeamSupport

APRIL 27, 2021

Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike. To better understand how exactly this tech influences your business, it’s worth looking at these five ways AI is changing B2B marketing. First and foremost, AI lets you personalize your B2B marketing.

B2B 64

B2B Customer Support Marketing Chatbots 64

TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. It seems like it might be the right time for me to reach out about how I can help with your B2B customer support software.” Yes, it absolutely is.

B2B 98

B2B Healthcare Customer Support Sales 98

ShepHyken

JUNE 30, 2017

She is extremely passionate about B2B marketing strategies for products that harness the web and social media as customer channels. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken. Shaista Haque is a marketing enthusiast at Ameyo call center software solutions.

Government 225

Government Technology Benchmark call center software 225

OctopusTech

MAY 10, 2019

As if you are dealing in B2B your marketing methods are different and when you deal with a customer, the method you used is different. How CX act differently for B2B vs B2C? In B2B may it different at some points but in the later stages, the benefits involve as same in B2C. Somewhere your business design is matter in this case.

B2C 90

B2C B2B Customer Experience Government 90

TeamSupport

SEPTEMBER 8, 2020

And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

B2B 64

B2B Customer Support Strategic Value Coaching 64