AWS Machine Learning

FEBRUARY 1, 2023

In a recent survey, 79% of consumers stated they rely on user videos, comments, and reviews more than ever and 78% of them said that brands are responsible for moderating such content. Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged.

APIs 67

APIs Scripts Metrics Surveys 67

Spearline

JULY 4, 2022

WebRTC is an open source project that gives developers the tools to embed live communications streams like voice, video and chat directly into any web page, with relative ease. WebRTC provides developers with application programming interfaces (APIs) using Javascript, which allows for much more straightforward and speedier development.

Enterprise 98

Enterprise APIs Metrics Technology 98

AWS Machine Learning

AUGUST 30, 2023

To solve this problem, we propose the use of generative AI, a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. This metric compares an automatically produced summary against a reference or a set of references (human-produced) summary or translation.

Healthcare 115

Healthcare APIs Metrics Scripts 115

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend provides customized features, custom entity recognition , custom classification , and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications. JumpStart also provides other resources like notebooks, blogs, and videos.

APIs 75

APIs Accountability Enterprise Metrics 75

Spearline

DECEMBER 23, 2021

In the modern world of instant messaging, fast broadband speeds, and direct video conferencing, the last thing anyone wants is to wait. To sum it up, the Spearline PDD test is a “call answer time” metric that includes any delay added by intermediary networks. Nobody likes delays.

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

AWS Machine Learning

NOVEMBER 15, 2023

The SAM model is trained to understand objects and can output segmentation masks for any object in images or video frames. Visual prompt engineering assumes that the user is working in a visual modality (image or video), and provides inputs. It helps chain the data sources and an LLM to produce the output.

Engineering 92

Engineering APIs Automotive Entertainment 92

CSM Magazine

MARCH 5, 2024

They can also facilitate communication with doctors and other healthcare providers through messaging, chat, or video calls. Enhanced self-management: the patient mobile app can help patients track their symptoms, adherence to treatment, and other health metrics.

Healthcare 52

Healthcare Education Gamification Consulting 52

AWS Machine Learning

JANUARY 12, 2023

This module implements an observability solution, including application logs, application performance monitoring (APM), and metrics. The Very Group engineering squads are now using the service directly through an API endpoint to put logs straight into Elasticsearch. The adoption of Logstash was initially done seamlessly.

Engineering 110

Engineering APIs Accountability Metrics 110

Talkdesk

OCTOBER 8, 2020

Eventually, your metrics will evolve from productivity to production, as your business evolves the contact center into a profit center, proactively resolving customer issues and offering clients bespoke products and services to prevent future mishaps. Prioritize your clients’ concerns.

Banking 119

Banking Chatbots Virtual Agent Contact Center 119

aircall

JANUARY 25, 2023

The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards. This means that you can easily track metrics and manage your team from one platform, saving you time and money. Each integration should add value to your business processes.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

AWS Machine Learning

MARCH 29, 2023

This solution uses the asynchronous StartDocumentTextDetection API to build the document processing workflow that handles Amazon Textract asynchronous invocation, raw response extraction, and persistence in Amazon Simple Storage Service (Amazon S3). These metrics are used to measure the quality of text extractions.

APIs 70

APIs Construction Metrics Technology 70

ViiBE Blog

APRIL 8, 2021

Using another channel of communication such as video can add another dimension of empathy and clarify your message to the customer. Call centers have evolved beyond simple inbound call centers to many different types of contact centers offering services, including outbound calls, video calls, instant messaging, and automated messaging.

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

AWS Machine Learning

MARCH 13, 2023

For example, in video frames captured by a moving vehicle, class labels can include vehicles, pedestrians, roads, traffic signals, buildings, or backgrounds. Finally, we use Amazon API Gateway as a way of integrating with our front end, the Ground Truth labeling application, to provide secure authentication to our backend.

Metrics 69

Metrics APIs Feedback Engineering 69

aircall

NOVEMBER 16, 2022

3CX mainly caters to remote teams, offering straightforward features like call, video, and live chat that are easy to deploy from anywhere. The ideal alternative will seamlessly integrate with third-party software to ensure that you have insight into all business metrics in one place. . Video calls. The onboarding process.

CRM 62

CRM call center software APIs Government 62

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. Let’s look at what we are… To get started, we have an intro video if you’re more of a movie buff. What to expect in the video?

APIs 52

APIs Accountability SaaS Marketing 52

aircall

JANUARY 11, 2023

8×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform. Call center analytics enable teams to stay in the loop with all the critical metrics, such as wait time , missed calls , and call volume , in one place. Call center analytics. Free Trial?

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. Anomaly detection – You can share Veeva PromoMats documents to Amazon Lookout for Metrics for anomaly detection.

APIs 73

APIs Healthcare SaaS Engineering 73

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. With screen share and video chat, agents help people learn to use self-service, navigate the website or customize mobile preferences for a complete omnichannel experience.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. With screen share and video chat, agents help people learn to use self-service, navigate the website or customize mobile preferences for a complete omnichannel experience.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Hodusoft

MARCH 6, 2024

Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics. Multichannel Capabilities Today’s customers prefer communicating with businesses via different channels.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Help Scout

MAY 12, 2021

For a subscription business, this is a clear and simple metric. Check out our free, six-part video course, Foundations of Great Service , for helpful advice on giving better service. Creating and sharing knowledge base articles , webinars, video guides, and product walkthroughs helps people before they even know what to ask.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

Playvox

JANUARY 13, 2022

And when learning management solutions include multimedia training, this satisfies Gen Z’s inclination for video learning. . Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

JustCall

APRIL 5, 2023

Key features Provides customer information like health scores and profiles Allows for customer monitoring and surveys Reporting and dashboards API and integrations Tools to import and export data Workflow Data security Customizable and scalable Notifications Features to manage users and access G2 rating: 4.4 out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

OCTOBER 5, 2022

In this post, we discuss the key elements needed to evaluate the performance aspect of a content moderation service in terms of various accuracy metrics, and a provide an example using Amazon Rekognition Content Moderation API’s. Measure model accuracy on videos. What to evaluate. Measure model accuracy on images.

Metrics 75

Metrics APIs Advertising Enterprise 75

Spearline

AUGUST 13, 2019

In the modern world of instant messaging, fast broadband speeds, and direct video conferencing, the last thing anyone wants is to wait. Nobody likes delays. So what happens when a customer is waiting to contact a business via phone, and they don't hear that ring until ten or twenty seconds after dialing?

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

AWS Machine Learning

OCTOBER 13, 2022

Fully managed image and video analysis services have also accelerated the adoption of Computer vision solutions. AWS offers a pre-trained and fully managed AWS AI service called Amazon Rekognition that can be integrated into computer vision applications using API calls and require no ML experience.

Healthcare 70

Healthcare APIs Automotive Consulting 70

AWS Machine Learning

SEPTEMBER 1, 2023

Text-to-audio or video – Both labeled and unlabeled data can be used for FM training. In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. One main generative AI use case example is music composition.

Engineering 106

Engineering Accountability Construction APIs 106

CustomerSuccessBox

NOVEMBER 2, 2021

These are guides, video tutorials, or automated tutorials. This can be a hit or a miss as some customers might find it difficult to grasp through just videos. Customer Success : The metrics by which we will measure the value we are providing to the customer. Learn about actionable metrics in SaaS.

Sales 52

Sales Engineering Upselling Customer retention 52

aircall

DECEMBER 19, 2022

With CRM integrations, video conferencing capabilities, and compatibility with multiple browsers, Vonage offers increased optimization. Call analytics from both also ensure that you track metric efficiency. . To help you augment your VoIP setup, we also offer API developer support to help with custom integrations.

voip 62

voip Analytics APIs Interactive Voice Response 62

Babelforce

AUGUST 22, 2023

If you’ve seen our demo video already you’ll have seen a classic example. Call containment is generally one of the major metrics that all contact centers use. to link up virtually any collection of systems (with APIs). What benefits are businesses getting from VoiceBots? This is basically your classic “full automation” use case.

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52

AWS Machine Learning

JUNE 29, 2022

Online conversations are ubiquitous in modern life, spanning industries from video games to telecommunications. This necessitates the requirement for a fully managed service that can be integrated into applications using API calls without the need for extensive machine learning (ML) expertise.

Metrics 74

Metrics Telecommunications APIs Benchmark 74

CSM Magazine

FEBRUARY 2, 2022

There are various channels for customer acquisition including, email marketing, search marketing, social media marketing, video marketing, and content marketing. 100+ pre-built apps integrations, flexible APIs, and free-developer workspace. It captures behavior, preferences, and likeliness buy-metrics before sending sales messages.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. With screen share and video call center chat, agents help people learn to use self-service, navigate the website or customize mobile preferences for a complete omnichannel experience.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Expivia

APRIL 1, 2021

This will become more widespread because we are looking at less voice, more advanced chat, and even video customer support coming into play. If your smart television has an error, it will initiate contact with customer service through an API to discover the problem. Omnichannel Solutions. At Expivia, we are an omnichannel organization.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

AWS Machine Learning

SEPTEMBER 6, 2022

Media workloads are a good fit for this technique, for example to detect when a referee’s whistle is blown in a sports video. Behind the scenes, Rekognition Custom Labels automatically loads and inspects the training data, selects the right ML algorithms, trains a model, and provides model performance metrics.

Engineering 75

Engineering APIs Healthcare SaaS 75

Amity

SEPTEMBER 14, 2017

Using the blacklist will improve the quality and accuracy of your last engagement metrics. New JavaScript Library Methods in Activity Tracking API. Zoom Video Conferencing and Webinars. Amity's email and chat integrations will ignore messages sent to or from email addresses on the blacklist. ChartMogul.

Accountability 48

Accountability CRM APIs Metrics 48