AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Let’s look at a moderation label detection example for the following image.

APIs 103

APIs Advertising Enterprise Technology 103

TechSee

APRIL 22, 2024

This real-time accessibility ensures that customers can receive assistance they immediately understand through images or video. They say that images (and videos) are worth a thousand words. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. Already have a mobile app?

APIs 109

APIs Scripts Technology Best practices 109

Avoxi

DECEMBER 25, 2021

Recent Trends in Business Communication New & Emerging Business Communication Trends for 2022 Expert insight into what to expect for your call center operations Play Video VoIP Industry Experts Barbara Dondiego COO Kyle Johnson CRO Randy Layman CTO AVOXI Megan Evitts Digital Events Manager AVOXI CONNECT WITH US Trend 1: Business Operations Live… (..)

voip 62

voip APIs Contact Center Call Center 62

VirtualPBX

DECEMBER 8, 2020

It feels even better when a product released within the past year has won an industry accolade, and that’s exactly what’s happened with TMCnet’s 2020 Video Conferencing Excellence Award. Our Video Conferencing feature was in development this spring, in a beta test with select customers by summer, and released to the public by autumn.

voip 85

voip APIs Enterprise Marketing 85

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 91

Cloud contact Chatbots Contact Center APIs 91

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 106

APIs Best practices Advertising Accountability 106

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 106

APIs Finance Chatbots Enterprise 106

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. This is a 40-minute video but worth the time. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

APRIL 8, 2024

Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents. Prepare a dataset for Knowledge Bases for Amazon Bedrock For this post, we use a sample dataset about fictional video games to illustrate how to ingest and retrieve metadata using Knowledge Bases for Amazon Bedrock.

APIs 102

APIs Construction Chatbots Accountability 102

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. This is all done without a single phone call or video support session. Unboxing and Device Setup.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

FEBRUARY 1, 2023

In a recent survey, 79% of consumers stated they rely on user videos, comments, and reviews more than ever and 78% of them said that brands are responsible for moderating such content. Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged.

APIs 66

APIs Scripts Metrics Surveys 66

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

OCTOBER 5, 2022

Before you can evaluate the performance of the API on your use cases, you need to prepare a representative test dataset. The following are some high-level guidelines: Collection – Take a large enough random sample (images or videos) of the data you eventually want to run through Amazon Rekognition. Measure model accuracy on videos.

Metrics 74

Metrics APIs Advertising Enterprise 74

AWS Machine Learning

APRIL 11, 2023

However, bad actors increasingly deploy spoof attacks using the user’s face images or videos posted publicly, captured secretly, or created synthetically to gain unauthorized access to the user’s account. At the end of the countdown, a video recording begins, and an oval appears on the screen.

APIs 77

APIs Accountability Government Healthcare 77

JustCall

JANUARY 23, 2024

What is the WhatsApp Business API for teams? WhatsApp Business Platform is a cloud-based API that is specially released by Meta to allow users to integrate WhatsApp into their operational workflows. This is an option in WhatsApp Business API only, as the WhatsApp Business App doesn’t support multiple users. And you are all set.

APIs 52

APIs Accountability CRM Interactive Voice Response 52

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

MARCH 22, 2023

For example, Rekognition Custom Labels can find your logo in social media posts, identify your products on store shelves, classify machine parts in an assembly line, distinguish healthy and infected plants, or detect animated characters in videos. API Gateway forwards the user’s inference request to AWS Lambda.

APIs 80

APIs Metrics Engineering Feedback 80

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. What do you need to make great training videos?

Customer Service 56

Customer Service APIs Best practices Feedback 56

JustCall

JANUARY 23, 2024

There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents. It is free to download and can connect with customers who are on the regular WhatsApp app.

APIs 52

APIs Multichannel Chatbots Accountability 52

AWS Machine Learning

MAY 19, 2023

The DescribeForMe web app invokes the backend AI services by sending the Amazon S3 object Key in the payload to Amazon API Gateway Amazon API Gateway instantiates an AWS Step Functions workflow. A pre-signed URL with the location of the audio file stored in Amazon S3 is sent back to the user’s browser through Amazon API Gateway.

APIs 89

APIs Scripts Engineering Best practices 89

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. For more information, refer to Amazon SageMaker Identity-Based Policy Examples.

Enterprise 93

Enterprise APIs Real estate Construction 93

JustCall

AUGUST 23, 2022

It is a cloud-based model of delivery that lets the user add video, messaging, and voice features to their existing software using the APIs. It uses the communication Application Programming Interface (APIs) to connect with existing apps and software. APIs these two servers to interact efficiently. Video Calling.

APIs 52

APIs Healthcare Education Transportation 52

JustCall

JANUARY 23, 2024

WhatsApp supports multimedia messages (images, videos, documents, etc.) Encourage your customers to send screenshots or videos of the issues they are facing. Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. WhatsApp customer service is a versatile domain.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

TechSee

MARCH 16, 2023

Creating a computer vision model generally involves collecting pictures and videos, labeling the photos and the different parts of the image, and using this data to train a computer to recognize an object, component, or status. Welcome to our computer vision primer! Computer vision is an AI that can automatically see and understand images.

APIs 109

APIs CRM Technology Sales 109

AWS Machine Learning

OCTOBER 26, 2023

After considering several architectures, we designed a system that uploads videos of the transactions to the cloud for processing. Preprocessed videos of these transactions are uploaded to the cloud. Our AI-powered transaction pipeline automatically processes these videos and charges the customer’s account accordingly.

APIs 98

APIs Technology Banking Customer centricity 98

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Amazon Rekognition offers pre-trained and customizable computer vision (CV) capabilities to extract information and insights from your images and videos.

APIs 93

APIs Metrics Consulting Consulting 93

JivoChat

FEBRUARY 16, 2023

Networking: How to make asynchronous API calls, store and retrieve data from the cloud, and use the JSON format for server communication. The course explains how to fetch data from external and internal JSON files using web APIs, basic mobile application design, and prototyping skills. Workload: 30.5 Workload: 37.5 Workload: 83.5

APIs 75

APIs SaaS Marketing Management 75

JustCall

JANUARY 23, 2024

When evaluating a WhatsApp chat software, consider the following parameters and questions: Aspect Important Questions to Ask Features What kind of messaging options does the tool provide (think text, images, video, etc.)? Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Are there any hidden charges?

Management 52

Management APIs CRM Chatbots 52

AWS Machine Learning

APRIL 18, 2024

For example, this could be a softphone (such as Google Voice ), another meeting app, or for demo purposes, you can simply play a local audio recording or a YouTube video in your browser to emulate another meeting participant. If you just want to try it, open the following YouTube video in a new tab. For Meeting ID , enter a meeting ID.

APIs 91

APIs Accountability Analytics Entertainment 91

VirtualPBX

OCTOBER 27, 2020

Now you can use Multiple Auto Attendants, Business SMS, Dynamic Caller ID, and Video Conferencing in many of our plans for both small businesses to enterprises. We’ve also made some changes to our existing features like Priority Support, Call Recording storage, and API, so don’t leave this page before you’ve had a chance to investigate.

voip 98

voip APIs Enterprise Engineering 98

Avaya

NOVEMBER 23, 2016

So the announcement that WhatsApp Video is here has been met with mass excitement. But while the ability to have WhatsApp video conversations with family and friends is a huge benefit—there really is nothing like seeing your loved ones live—it’s not so clear what effect this is going to have on the business community.

Chatbots 78

Chatbots Enterprise CRM Contact Center 78

AWS Machine Learning

NOVEMBER 7, 2022

We explore two ways of obtaining the same result: via JumpStart’s graphical interface on Amazon SageMaker Studio , and programmatically through JumpStart APIs. If you want to jump straight into the JumpStart API code we go through in this post, you can refer to the following sample Jupyter notebook: Introduction to JumpStart – Text to Image.

APIs 81

APIs Scripts Enterprise Big data 81

AWS Machine Learning

NOVEMBER 22, 2022

Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. Consumers can use these options using API Gateway’s API keys. We use an Amazon DynamoDB table to store metadata information about consumers, permissions, and API keys.

APIs 70

APIs Enterprise Accountability industry standards 70

VirtualPBX

NOVEMBER 23, 2021

Keeping up with your holiday communication connections can mean leveraging voice, video, or texting day or night, from wherever your team is operating. The next step in this process is taking advantage of video collaboration and text messaging. Use Your Voice. More Voice = Less Headaches. You’re on Camera.

APIs 98

APIs Call Center 98

TechSee

JUNE 29, 2023

Similarly, sending the customer visual guidance requires that this LLM management tool sync with a visual AI that can apply augmented reality guidance overlays on top of the received images or live video and display this information to the user.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

JULY 25, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. Deploy the generative AI foundation model Flan T5-XXL using JumpStart We can deploy this model via Studio as well as via API. These APIs provide arguments where VPC configurations can be supplied as well.

APIs 79

APIs Healthcare Accountability Engineering 79

AWS Machine Learning

JULY 18, 2022

In a previous post , we described a typical identity verification workflow and showed you how to build an identity verification solution using various Amazon Rekognition APIs. Applications invoke Amazon API Gateway to route requests to the correct AWS Lambda function depending on the user flow. Amazon S3 stores all the face images.

APIs 72

APIs Real estate Accountability Enterprise 72