SharpenCX

OCTOBER 13, 2021

Some 32% of organizations were running their contact centers with cloud technology at the end of 2020. Whether your contact center intends to go back to the office or stay remote, the acceleration of digital transformation projects and jumps to cloud technology will continue. Trend One: Stay Agile with Remote Workforce Management.

Contact Center 128

Contact Center Technology Coaching Analytics 128

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions.

Analytics 52

Analytics Coaching Interactive Voice Response Customer centricity 52

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. eTail: eCommerce & Omni-channel Conference – Palm Springs, CA – Feb.

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Aspect

JUNE 16, 2017

Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics. Let’s consider each of these in turn.

Analytics 97

Analytics Contact Center contact center workforce Technology 97

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Journey mapping 307

Journey mapping Analytics Customer centricity Government 307

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The term “artificial intelligence” was first introduced at a conference at Dartmouth College in 1956, and since then, we have seen the manifestations of computerized decision-making in our lives to varying degrees of sophistication.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

Customer Service Life

JUNE 26, 2017

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Chip Bell did a fantastic job of wrapping up the conference and inspiring us to deliver a customer experience that sparkles.

Contact Center 68

Contact Center Journey mapping Entertainment Chatbots 68

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Leverage the digital technology and improve retention and loyalty of your customers. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

The GLOBO Blog

JUNE 22, 2017

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. About GLOBO.

Average Handle Time 75

Average Handle Time Government Healthcare Contact Center 75

VirtualPBX

FEBRUARY 1, 2024

In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line. VoIP, in particular, has gained traction as a cost-effective and feature-rich alternative to traditional POTS lines.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Insite Managed Solutions

DECEMBER 17, 2018

Wrapping Processes Around Technologies While Technology is supposed to make our lives easier and drive outcomes, it oftentimes does not yield the promised returns. When this occurs, businesses depend on reliable SMEs who can integrate technology in the operating environment. Change Management.

Technology 40

Technology Chatbots CRM Analytics 40

Call Journey

JULY 22, 2019

Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology. Call Journey’s Conversation Analytics technology, Emotive Voice Streams (EVS ), is one of the most flexible solutions in the market, available via cloud or on-premise.

Analytics 65

Analytics Engineering contact center solutions Enterprise 65

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. The rate at which contact center technology has evolved accelerated during the pandemic years.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

Stratifyd

JULY 9, 2019

. — July 9, 2019 — Stratifyd announced today that is has been selected to present its AI-powered analytics platform at FinovateFall 2019 , the world’s most influential fintech conference which showcases the most successful and innovative banking and financial technology. About Stratifyd. To learn more visit www.stratifyd.com.

Analytics 40

Analytics Banking Enterprise Customer retention 40

CSM Magazine

NOVEMBER 1, 2023

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. The customer experience (CX) landscape constantly evolves. Mark your calendar for Tuesday, March 5th and visit our Disrupt 2024 registration page today.

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52

Call Journey

OCTOBER 20, 2018

Leading conversation analytics provider demonstrated how to effectively mine insights, emotion, and sentiment from every call to supercharge business performance. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today. Join the conversation on social media at #CX18.

Analytics 40

Analytics Engineering contact center solutions Employee engagement 40

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Workshop attendees are eligible to win a LISTEN 2019 Conference Pass! Tuesday, June 25 2:15 – 4:45 p.m

Wireless 140

Wireless Analytics Education Enterprise 140

Tethr

JULY 6, 2018

Customer service and CX leaders are understandably excited about the potential for AI-based speech analytics and the positive impact these solutions can have on their businesses. We’ve seen it across the board at conferences and in analyst reports. We’ve seen it across the board at conferences and in analyst reports.

Analytics 48

Analytics Marketing Technology Customer Service 48

Beyond Philosophy

MAY 1, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. A massive gap exists. Customer engagement is critical to your success.

Consulting 150

Consulting Consulting Analytics Enterprise 150

ShepHyken

SEPTEMBER 16, 2016

While marketers today are challenged with making sure they have the best technology to leverage available data to drive more personalized experiences, many don’t know where to start. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 296

Customer Experience Personalization Marketing Analytics 296

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

Best practices 100

Best practices Analytics Marketing Technology 100

Hodusoft

APRIL 19, 2022

Technology is evolving every minute, every second. The global exposure provided through Channel Partner Conference & Event , Las Vegas led partners to connect with technology suppliers. With the MSP summit as the cherry on the huge cake, we were glad to be a part of emerging trends & solutions in the technology world.

Telecommunications 52

Telecommunications voip Analytics Technology 52

Beyond Philosophy

OCTOBER 20, 2022

That said, AI technology provides options for predictive analytics in experiences we never had access to before. First, he discovered a company through shared interests, conferences, and research articles, called NICE Enlighten AI CX Program, which he covers in the book. One of their clients was a big US bank.

Banking 195

Banking Contact Center Coaching Self service 195

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

JANUARY 18, 2024

An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. She is now an acclaimed author, entrepreneur, and global speaker specialising in the societal and business impacts of emerging technologies.

Education 52

Education CRM Technology Analytics 52

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? Think is IBM’s flagship conference designed to deliver all the technical training, strategic expertise, and impactful lessons that a company needs to compete in today’s changing world.

Customer centricity 167

Customer centricity Technology Marketing Customer Experience 167

Hodusoft

OCTOBER 26, 2021

With innovation, technological advancement, and increasing expectations of customers, modern contact center software has become imperative. Limited functionality to support new features and technologies . Supports LCR (least cost routing), ACD (automatic call distribution), auto-provisioning, real-time analytics. Functions (ii).

Contact center software 98

Contact center software Contact Center call center software Enterprise 98

Natalie Petouhof

APRIL 4, 2016

Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation. Volvo is using using technology to design safer cars. HoloLens is helping Volvo push the envelope on innovation for customers with technology that doesn’t intrude, but extends your reality.

Automotive 40

Automotive Engineering Healthcare Technology 40

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Only 27.2%

SaaS 98

SaaS Benchmark B2B Analytics 98

Call Journey

OCTOBER 24, 2018

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. How to implement speech analytics” is one of the question we wished we were asked more often! However, currently the focus is still on technology itself; the issues of security, speed or accuracy.

Analytics 45

Analytics Construction Morale Technology 45

VirtualPBX

FEBRUARY 1, 2024

In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line. VoIP, in particular, has gained traction as a cost-effective and feature-rich alternative to traditional POTS lines.

Telecommunications 52

Telecommunications voip Technology Analytics 52

AWS Machine Learning

MARCH 1, 2024

She speaks at internal and external conferences such AWS re:Invent, Women in Manufacturing West, YouTube webinars, and GHC 23. In her role as a cloud technology enabler, she works with customers to understand their goals and challenges, and give prescriptive guidance to achieve their objective with AWS offerings.

APIs 109

APIs Finance Chatbots Enterprise 109

Call Journey

FEBRUARY 2, 2020

Call Journey, a thought-leader in data and analytics space, announces its participation in the upcoming Microsoft Ignite the Tour in Sydney. We are also thrilled to talk about conversation data and analytics and our partnership with Microsoft” said Call Journey CEO Paul Humphrey. About Call Journey. We are all about Voice data.

Engineering 64

Engineering Analytics Enterprise Marketing 64

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207