Peter Lavers

SEPTEMBER 19, 2017

Peter Lavers will be attending the SAS Analytics Experience conference in Amsterdam this October – their showcase in Europe of the latest innovations in data and analytics. The post SAS Analytics Experience, Amsterdam appeared first on Think CX.

Analytics 100

Analytics 100

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Call Center 265

Call Center Technology Best practices Analytics 265

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Analytics 40

Analytics Abandon rate Education Employee engagement 40

CX Global Media

JULY 13, 2017

Small Call Centers Go Big with Speech Analytics. Well ‘small’ is not a barrier for speech analytics in contact centers anymore. Scott Kendrick, VP Marketing at CallMiner, shared news at Call Center Week of a new product launch that helps small call centers to finally go big with speech analytics. But we’re small.” Less Effort.

Analytics 185

Analytics Call Center Contact Center contact center solutions 185

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions.

Analytics 52

Analytics Coaching Interactive Voice Response Customer centricity 52

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. eTail: eCommerce & Omni-channel Conference – Palm Springs, CA – Feb.

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Customer Service Life

JUNE 26, 2017

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Chip Bell did a fantastic job of wrapping up the conference and inspiring us to deliver a customer experience that sparkles.

Contact Center 68

Contact Center Journey mapping Entertainment Chatbots 68

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The term “artificial intelligence” was first introduced at a conference at Dartmouth College in 1956, and since then, we have seen the manifestations of computerized decision-making in our lives to varying degrees of sophistication.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

Callminer

AUGUST 20, 2019

CallMiner’s annual speech analytics conference will feature expert speakers, workshops and the latest in artificial intelligence.

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Analytics 182

Aspect

JUNE 16, 2017

Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics. Let’s consider each of these in turn.

Analytics 97

Analytics Contact Center contact center workforce Technology 97

Callminer

JUNE 25, 2019

We are excited to announce the keynote lineup for our annual speech analytics user conference, LISTEN, November 4-6, 2019.

Analytics 182

Analytics 182

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Journey mapping 307

Journey mapping Analytics Customer centricity Government 307

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Is it possible to achieve churn reduction?

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Mindtouch

APRIL 3, 2017

The topic spectrum is broad, the vertical applications are numerous, and at the Pulse Conference, it all boils down to customer success above all else. The video includes some of the top speakers from the Pulse 2016 conference, the list includes: Stephanie Berner , Senior Director of Customer Success, Box.

Entertainment 48

Entertainment SaaS Analytics Marketing 48

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

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Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

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Contact Center Multichannel Analytics Cloud contact 140

The GLOBO Blog

JUNE 22, 2017

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. The platform delivers real-time service level data, usage metrics, predictive analytics, trend analysis and population data. Follow #CallCenterWeek to join the conversation.

Average Handle Time 75

Average Handle Time Government Healthcare Contact Center 75

Stratifyd

JULY 9, 2019

. — July 9, 2019 — Stratifyd announced today that is has been selected to present its AI-powered analytics platform at FinovateFall 2019 , the world’s most influential fintech conference which showcases the most successful and innovative banking and financial technology. To learn more visit www.stratifyd.com. About FinovateFall.

Analytics 40

Analytics Banking Enterprise Customer retention 40

Call Journey

JULY 22, 2019

From back-to-back conferences and events in the United States, Call Journey, the innovator in Conversation Analytics, heads back home to Australia to attend the Genesys G-Summit which will be held at the Grand Hyatt Melbourne on July 30-31, 2019. Call Journey is a Global Speech Analytics Partner of Genesys.

Analytics 65

Analytics Engineering contact center solutions Enterprise 65

Contact Center Pipeline

JULY 14, 2015

Last month, some 1,200-plus contact center and operations leaders gathered in Las Vegas for Engage 2015—The Verint Systems Global Customer Conference, where they shared strategies, best practices and lessons learned on the journey to customer engagement optimization.

Analytics 100

Analytics Best practices Contact Center Interactive Voice Response 100

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise.

Consulting 195

Consulting Consulting Enterprise Analytics 195

Call Journey

OCTOBER 20, 2018

Leading conversation analytics provider demonstrated how to effectively mine insights, emotion, and sentiment from every call to supercharge business performance. As an AppFoundry partner, Call Journey showcased its integrated Conversation Analytics solution and participated in the “Demo Battle”. About Call Journey.

Analytics 40

Analytics Engineering contact center solutions Employee engagement 40

Tethr

JULY 6, 2018

Customer service and CX leaders are understandably excited about the potential for AI-based speech analytics and the positive impact these solutions can have on their businesses. We’ve seen it across the board at conferences and in analyst reports. Download the article now!

Analytics 48

Analytics Marketing Technology Customer Service 48

ForeSee

MARCH 17, 2016

The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. .

Analytics 53

Analytics Customer Experience 53

BlueOcean

DECEMBER 18, 2023

At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” Conversation analytics platforms make that possible. Analyzing 100% of conversations in real time changes that.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

Beyond Philosophy

MAY 8, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. People lie. I have done it. You have done it. Customer engagement is critical to your success.

Customer Experience 261

Customer Experience Consulting Consulting Enterprise 261

DMG Consulting

FEBRUARY 19, 2024

The Conference Board’s 2023 job satisfaction study of U.S. The Conference Board’s study of findings highlighted three critical factors that executives and contact center leaders should pay close attention to, specifically: Women are much less satisfied with their jobs than men. However, other reports show U.S. job satisfaction is up.

Contact Center 48

Contact Center Consulting Consulting Analytics 48

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. For me, one of the standout sessions is set to be the interactive panel, “Creating Brilliant CX For Every Person, Everywhere, Every Time.”

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Workshop attendees are eligible to win a LISTEN 2019 Conference Pass! Tuesday, June 25 2:15 – 4:45 p.m

Wireless 140

Wireless Analytics Education Enterprise 140

Beyond Philosophy

APRIL 24, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Guess what? We got a suggestion from a listener—and we took it. Register at www.Verint.com/engage.

Customer Experience 222

Customer Experience Consulting Consulting Enterprise 222

Peter Lavers

SEPTEMBER 20, 2017

This is the first of two blog posts on the Customer Insight Leader blog, in which I set out why data is the new Marketing battleground and (in my second blog) how analytics are the weapons guidance systems needed to win the battle. Please read the blog at the Customer Insight Leader website and join the debate via my twitter feed.

Marketing 133

Marketing Analytics 133

VirtualPBX

FEBRUARY 1, 2024

One of the key advantages of AirDial POTS Replacement is its comprehensive set of features, including voicemail, auto-attendants, call forwarding, and conference calling. These features empower businesses to enhance their communication capabilities and provide a seamless experience for customers and employees alike.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

Best practices 100

Best practices Analytics Marketing Technology 100

Call Journey

OCTOBER 24, 2018

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. How to implement speech analytics” is one of the question we wished we were asked more often! Speech Analytics can be a powerful tool. Shep Hyken. Work with a reliable size data set.

Analytics 45

Analytics Construction Morale Technology 45

ShepHyken

SEPTEMBER 16, 2016

Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal. With over 20 years of global experience in Marketing Applications and Analytical CRM, Mark Smith is a leader in building, growing and managing successful companies.

Customer Experience 296

Customer Experience Personalization Marketing Analytics 296