JustCall

MAY 2, 2022

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. So, if you are yet to integrate speech analytics into your system, it is high time to do so. What is Speech Analytics?

Analytics 52

Analytics Sales Customer Service Scripts 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams.

B2B 93

B2B CRM Enterprise Upselling 93

JustCall

AUGUST 5, 2020

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts.

Sales 98

Sales CRM Analytics Accountability 98

JustCall

APRIL 26, 2022

Artificial intelligence (AI) in selling has changed the form and function of the sales department for good. AI is changing how sales reps contemplate every part of the cycle, from the first interaction to the end close. Traditionally, B2B sales teams worked in a linear manner. Machine Learning.

Sales 52

Sales B2B Upselling Chatbots 52

JivoChat

DECEMBER 2, 2021

Providing the best sales tools for your sales team can make a huge difference to enhance productivity, save time from doing repetitive tasks, and focus on what really matters to drive more sales, and increase revenue. . What are sales tools? How to choose the right sales tools? Types of sales tools.

Sales 52

Sales CRM B2B Analytics 52

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C call center software B2B 52

JustCall

NOVEMBER 24, 2022

The Intelligent Way to Use Sales Intelligence. What is Sales Intelligence? The ability to score more sales is a valuable skill. Often, this journey involves spotting qualified leads, building relationships, identifying stages of the sales funnel, and finally, closing the deal. That is where sales intelligence comes in.

Sales 52

Sales Marketing B2B CRM 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

TechSee

MARCH 7, 2023

Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team. Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

JustCall

NOVEMBER 16, 2022

Are your sales and customer service teams constantly juggling between tabs? Is your CX team looking to drive contextual conversations for your customers? Recurring sales: Loyal customers are 5x more likely to purchase again and 4x more likely to refer a friend to the company. Enter: Zoho CRM integration.

CRM 52

CRM Sales Call Logging Analytics 52

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. An overview of the current B2B SaaS market and valuation drivers. How does your company stack up to its peers in this regard? This survey is the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 98

Benchmark SaaS B2B B2C 98

Call Center Weekly

APRIL 19, 2018

On top of fighting burnout and redundancy, team members have to try and prove themselves in an effort to grow their careers beyond the phone, sometimes in environments where there is no platform to effectively communicate with leadership. Think about it, we as leaders are tasked with removing roadblocks for your employees.

Employee engagement 227

Employee engagement Call Center B2C B2B 227

JivoChat

AUGUST 30, 2021

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. Shoppers use it to find answers to their pre-sales queries. People also use it to access post-sales support and make service requests once they become customers. Nexa for a done-for-you live chat service.

Sales 52

Sales Chatbots Multi-channel support CRM 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Most importantly, remote work is a more durable way of operating. Inside sales teams have already been accustomed to remote selling.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Most importantly, remote work is a more durable way of operating. Inside sales teams have already been accustomed to remote selling.

Sales 52

Sales Chatbots Analytics Wireless 52

VirtualPBX

NOVEMBER 29, 2023

In this article, we will explore the fundamentals of VoIP, its operational mechanisms, and the six critical reasons why your business should consider switching in 2024. All you need is an app and an internet connection so you and your team members can make reliable phone calls from a device of their choice. What is VoIP?

voip 98

voip Analytics B2B Technology 98

Lumoa

JANUARY 23, 2018

Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. And we mean it.

Analytics 121

Analytics Feedback Metrics Customer Experience 121

JustCall

SEPTEMBER 16, 2019

Sales has become more flexible and agile than ever because of the heavy competition in almost each and every sector. Moreover, with humans as buyers sales can never be linear. Sales reps have to go for multiple calls and process that are mostly disorganized and not streamlined. So, how is this all working out?

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

JustCall

JUNE 30, 2020

Achieving sales goals demands a lot of hard work. Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. For this, you need to look at your sales performance. Regular sales reporting will help you a great deal in tracking your progress.

Sales 52

Sales Metrics Analytics Scripts 52

JustCall

JUNE 30, 2020

Achieving sales goals demands a lot of hard work. Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. For this, you need to look at your sales performance. Regular sales reporting will help you a great deal in tracking your progress.

Sales 52

Sales Metrics Analytics Scripts 52

Quality Contact Solutions

MARCH 25, 2021

During her expansive career, Langenberg has used her expertise in project management, process improvement, quality, and analytics to identify, develop and implement changes that have transformed operations. Being an out-of-the-box thinker opens the door to many possibilities for myself and the team.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

ProProfs Blog

AUGUST 14, 2020

While Google Analytics can help you access such data once collected over a certain time period, live chat gives you insight on real-time customer behavior. Visitor monitoring window will give operators two perspectives to base a conversation with the customers: Is the visitor a potential lead for the business? Tweet this.

Analytics 174

Analytics B2B Education Feedback 174

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Predictive Dialer: An automated calling system, typically used for sales. Be mindful of integrations. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

APRIL 3, 2023

Sales is a crucial part of any business. Despite the growth of several modern tools to make this process more efficient, cold calling remains integral to any enterprise sales strategy. The solution has a cloud-based contact center that offers multiple features to help increase contact rates and sales revenue.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

JivoChat

JULY 29, 2021

Reduced operational costs. By 2022, they could cut operational costs by $8 billion , as they continue providing the first line of customer support and giving agents time for other tasks. Analytics and reporting. The JivoChat app is a true omnichannel messaging platform that enables 24/7 customer support and sales optimization.

Chatbots 52

Chatbots Sales APIs Enterprise 52

ProProfs Blog

JANUARY 30, 2020

Impact of Customer Engagement On Sales. That means making sure that every time your operators pick up a call from your customers, they are better equipped with product and service knowledge. “Your most unhappy customers are your greatest source of learning.” — Bill Gates. Type, type, click, and the damage is done!

B2B 204

B2B Banking Personalization Employee engagement 204

aircall

JUNE 21, 2021

If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. This will provide you good benchmarks for optimizations in order to increase sales. For instance, 68% of B2B companies admit to struggling to generate.

Sales 71

Sales Customer Experience Surveys Feedback 71

LiveChat

APRIL 20, 2018

As a B2B company, you’ll know that the process of attracting, nurturing and converting leads is the cornerstone of your business. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Interact and engage with leads in real time. Customized messaging.

B2B 50

B2B Education Sales CRM 50

JustCall

OCTOBER 6, 2022

There are many new opportunities and challenges in the world of how to scale B2B sales. In a B2B sale, the buyer is more aware of how their purchase will affect the rest of the organization. Have you ever wondered how to scale B2B sales ? Table of Contents: What are B2B Sales?

B2B 10

B2B Sales B2C Finance 10

aircall

AUGUST 16, 2018

Successful B2B sales can be an indirect, multi-step process. While preferences and personalities will naturally vary, getting to know someone who’s been — and currently resides — on the opposite end of this sales equation is a huge advantage. Who are the decision makers? What metrics do they care about?

Sales 90

Sales B2B Analytics Marketing 90

JivoChat

APRIL 8, 2021

As an organization leverages the analytical features of these tools, they get access to insights about people’s likes and dislikes, browsing behaviors, and purchasing habits. There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. Shorter Sales Cycles.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

OctopusTech

JUNE 29, 2023

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. These services are generally available at a lower rate and they also know the method to get leads by taking proper methods to increase the sales of an organization.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Quality Contact Solutions

NOVEMBER 29, 2021

Is your team struggling to hit their goals ? 8 Teams a’ Scaling! 3 Huge Sales! An Ama-zing QCS Team!!!!!!! Increase Quality Control: A good contact center partner will provide a team of quality assurance managers solely dedicated to making sure all your customer interactions are top-notch. 4 New-Ideas!

Call Center 98

Call Center outsourcing Contact Center Analytics 98

JustCall

NOVEMBER 24, 2022

Nowadays, sales departments face many challenges. Sales agents should tailor sales pitches in an uncertain world. It uses machine learning and AI to cut through the clutter and make the sales process faster. This will show the health of the sales system and the current possibilities. How Does Guided Selling Work?

B2B 52

B2B Upselling Sales B2C 52

CSM Magazine

NOVEMBER 5, 2021

With mobile platforms, you can significantly improve your mobile marketing efforts and benefit from the following: Marketing simplification : With every digital marketing channel integrated into one platform, it makes it easier for you and your marketing team to plan and initiate campaigns. The B2B mobile market is steadily growing.

Enterprise 52

Enterprise Marketing B2B Advertising 52

Quality Contact Solutions

DECEMBER 31, 1969

Our Team of Experts. Over the past 13 years, QCS has built a team of telemarketing experts with specific expertise in various disciplines of the telemarketing industry. Our team hates losing more than we love winning, which creates an environment that is motivated to drive performance and make sure our clients are successful.

Telemarketing 66

Telemarketing outsourcing Call Center B2C 66