Natalie Petouhof

AUGUST 9, 2015

A company’s business model must move post-sales care to a more mature level. In an opt-in economy, the economic value of a customer is realized over time, instead of in the upfront sale. Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success.

Sales 61

Sales Management Analytics Marketing 61

Call Journey

MARCH 26, 2020

Many global organizations manage their customer interactions predominantly via voice-based engagement – usually via small to large scale contact center channels or smaller inside sales teams in a B2B type context. A recent assessment showed that just in the U.S

Analytics 52

Analytics Employee engagement Contact Center Scripts 52

Vcaretec

JUNE 6, 2022

Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). Connect: @flavmartins Andrew McFarland Bio: Growth through high-value B2B customer experiences. Writer/Analyst by trade.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. Growth Stage SaaS.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Natalie Petouhof

JULY 16, 2015

That there is a huge ROI and enhanced customer engagement, trust and customer lifetime value are possible, especially when analytics and IOT are combined, these are some of the reasons why the announcement by Microsoft and FieldOne Systems LLC is so important. It is able to deliver an intelligent, proactive customer engagement solution.

Analytics 63

Analytics Customer Service CRM Self service 63

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Natalie’s completed and published research and soon to be published content! Customer Experience IOT in the Automotive Industry-Upcoming. **.

CRM 40

CRM Automotive Analytics Big data 40

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. It’s given customers greater control.

B2B 62

B2B Sales Technology voip 62

Natalie Petouhof

OCTOBER 12, 2016

Tweet Digital Performance Management provides companies with the analytics to determine if their customer experience is optimized. Often referred to as application performance management (APM), it requires a joint effort between many functional departments, such as marketing, sales, customer service, ecommerce and IT.

Management 55

Management Big data Analytics Engineering 55

Infinity

SEPTEMBER 25, 2018

Mass marketing used to be the norm but with brands looking to get smarter about how they use their data, high quality targeted marketing has the potential to maximise your engagement levels with all of your customers. But how can you offer personalisation? This could prove to be the highest quality of lead generation for your company.

Personalization 45

Personalization Analytics Big data Marketing 45

ChurnZero

DECEMBER 11, 2020

For instance, look at ChurnZero which provides big-data ingestion, advanced analytics, health scorin g, large-scale workflows, native integrations, and campaign automation – not to menti on t he security, scalability, and interconnecti on of all that functionality. .

CRM 59

CRM SaaS Technology Big data 59

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). I’m walking into a situation where there is an issue that has not been resolved.

B2B 60

B2B SaaS B2C Advertising 60

JustCall

APRIL 26, 2022

Artificial intelligence (AI) in selling has changed the form and function of the sales department for good. AI is changing how sales reps contemplate every part of the cycle, from the first interaction to the end close. Traditionally, B2B sales teams worked in a linear manner. What Is Artificial Intelligence in Sales?

Sales 52

Sales B2B Upselling Chatbots 52

SmartKarrot

AUGUST 16, 2021

Forrester B2B Summit APAC CX EMEA. DX Summit is a CX conference that serves digital marketing and CX leaders with the virtues of voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges. Forrester B2B Summit APAC. So here we go! Table of Contents.

Customer Experience 11

Customer Experience B2B Big data Analytics 11

Natalie Petouhof

JANUARY 5, 2016

More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. But will all that data help? It could — if we learn how to harness it. My POV on #IOT?

Big data 40

Big data B2C B2B Technology 40

SmartKarrot

JANUARY 20, 2022

If you do not believe me, check out this example, An article written by Walmart titled “5 Ways Walmart Uses Big Data to Help Customers.” In that write-up, the author used the combination of big data and predictive models to predict demand throughout the day. What exactly does data-driven culture mean?

SaaS 10

SaaS Big data Analytics Healthcare 10

Natalie Petouhof

FEBRUARY 21, 2016

Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies. Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) .

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Natalie Petouhof

JUNE 9, 2015

Evolve commerce with interaction and behavior pattern analytics by putting big data to work. drnatalie, VP and Principal Analyst, Constellation Research, Covering Marketing, Sales and Customer Service to Deliver Amazing Customer Experiences. Strive for unity among channel connectivity. Here’s a link to the report.

Management 68

Management CRM Government Big data 68

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. According to Gartner, 30% of all B2B companies will employ artificial intelligence to augment at least one of their primary sales processes by 2020.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s features: Evaluate the features and capabilities of the chatbot, such as natural language processing, machine learning, integrations with messaging platforms, and reporting and analytics. You can measure the ROI of chatbots by tracking the increase in sales or revenue after the implementation of the chatbot.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

CSM Magazine

MARCH 29, 2021

These two tools when combined can provide business intelligence analytics as well as BI content such as reports, data connections, scorecards, and dashboards, just to name a few. When you use SharePoint, you can share data, resources, files, and news within your organization easily. Google Analytics.

Analytics 52

Analytics B2B Big data Marketing 52

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. The CSM software offers a customizable and comprehensive customer health analytics system that can: Highlight users that need more product training.

Management 40

Management Sales Engineering SaaS 40

Stratifyd

DECEMBER 20, 2018

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. In this role you will work collaboratively with our Sales, Engineering, and Leadership team to develop meaningful content across multiple channels that drives brand awareness through effective messaging.

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

Amity

JUNE 8, 2016

Today, B2B and B2C companies know how often users log into their apps, which buttons they click, and what they’re doing once they’ve clicked them. And yes, most CRM products provide their users with a means to capture activities associated with a sales process, demographic data about the customer, and their purchasing history.

CRM 67

CRM Journey mapping B2C Government 67

Natalie Petouhof

MAY 9, 2016

In fact, 67% of a decision on what to buy in B2B sales is completed before the customer even talks to a sales person. And smart data is a huge opportunity for companies. And here’s a case study on how GM listens to their customers in digital and social media and drives better marketing, sales and service.

Banking 40

Banking Sales Marketing B2B 40

Stratifyd

MARCH 19, 2019

is a B2B tech company located in Charlotte, N.C. Additionally, we were named a Cool Vendor in Analytics by Gartner as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal. Do you want to join a fast-paced tech company? Stratifyd, Inc.

Healthcare 8

Healthcare Big data B2B Analytics 8

SmartKarrot

OCTOBER 9, 2020

As the B2B tech industry is booming the market, vertical SaaS solutions bring out a tailored platform that caters to you seamlessly. With this, you can comfortably manage sales, revenue, and property in an individual dashboard. Ycharts is a fast-growing financial data platform. Applied Epic.

SaaS 10

SaaS Real estate Construction Multichannel 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2006. Boastcapital.

SaaS 10

SaaS Finance Advertising Engineering 10

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.

Contact Center 116

Contact Center Technology Self service Call Center 116