Totango

FEBRUARY 21, 2019

This approach gathers and utilizes customer information to keep you informed of at-risk accounts ahead of time, and then helps you win back your customers through proactive, personalized campaigns. For example, you could partner with a referral and rewards program like Perkville. Gather Information. Incentivize Engagement.

Accountability 63

Accountability Customer centricity SaaS Surveys 63

AWS Machine Learning

NOVEMBER 13, 2023

Prerequisites To run this demo in your AWS account, complete the following prerequisites: Clone the GitHub repository and follow the steps explained in the README. Deploy an Amazon Kendra index in your AWS account. Note that running this demo will incur some additional costs. Consider the following example.

Accountability 98

Accountability Enterprise Customer Experience 98

AWS Machine Learning

NOVEMBER 7, 2023

Today, we are excited to unveil three generative AI demos, licensed under MIT-0 license : Amazon Kendra with foundational LLM – Utilizes the deep search capabilities of Amazon Kendra combined with the expansive knowledge of LLMs. Having the right setup in place is the first step towards a seamless deployment of the demos. Python 3.6

Enterprise 97

Enterprise APIs Engineering Accountability 97

AWS Machine Learning

APRIL 18, 2024

Check out the following demo to see how it works. It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application.

APIs 112

APIs Accountability Analytics Entertainment 112

AWS Machine Learning

APRIL 11, 2023

With Streamlit , developing demo applications for your ML solution is easy. As an example, we use a custom Amazon Rekognition demo, which will annotate and label an uploaded image. This will serve as a starting point, and it can be generalized to demo any custom ML model. A user first accesses Studio through the browser.

Scripts 73

Scripts Automotive Engineering Healthcare 73

Lumoa

SEPTEMBER 2, 2022

This gives your Lumoa account personality and makes it easier to identify yourself, for example when it comes to the feature above. We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users: Survey Demos – Examples of the kinds of Surveys that Lumoa offers.

Feedback 83

Feedback Surveys Accountability Personalization 83

TechSee

MARCH 11, 2024

For example, the Conversational AI will gain the ability to provide an order update or notify the customer of a service outage in their area. When selecting a Conversational AI provider, there are a number of considerations one must take into account. Is this the right Conversational AI provider for my CX needs?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Totango

OCTOBER 22, 2019

They pull data from customer accounts and provide metrics for each customer. This provides a real-time view of every customer’s account status and health. It saves time and gives every team member insight into each account and the steps that must be taken. Request a demo to find our more.

Best practices 49

Best practices Customer advocacy Upselling Accountability 49

SmartAction

MARCH 7, 2023

These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

VirtualPBX

JANUARY 26, 2022

They will also include demos of new features and updates, giving you a closer peek behind the curtains and inside the minds of the VirtualPBX teams. First things first, the Zapier integration lets you connect your VirtualPBX account to your favorite business apps. We will be giving examples below to power up that knowledge bank.

voip 98

voip Banking Best practices Call Center 98

Totango

MAY 31, 2022

Totango’s Presentation Builder tool uses a visual approach to presenting and sharing customer outcomes and goals collected from account data in Totango. With the Presentation Builder, you can: Generate a presentation directly from a customer’s account profile and store it in their account assets in Totango.

Accountability 86

Accountability Enterprise Metrics Management 86

aircall

FEBRUARY 16, 2022

For example, you might begin by simply learning a customer’s name and end with a completely bespoke product demo (more on that below). . Sketch out some questions to help shape your research, for example: How do they spend their time? . For example, you might be calling to: Learn more about their individual challenges .

Personalization 62

Personalization Sales CRM Call Center 62

AWS Machine Learning

MAY 23, 2023

JumpStart also provides solution templates that set up infrastructure for common use cases, and executable example notebooks for ML with Amazon SageMaker. You can access the pre-trained models, solution templates, and examples through the JumpStart landing page in Amazon SageMaker Studio. or later node.js

APIs 93

APIs Accountability Construction Management 93

AWS Machine Learning

JANUARY 17, 2023

You can even replace the example dataset with your own and run it end to end to solve your own use cases. To try out the solution in your own account, make sure that you have the following in place: An AWS account. If you don’t have an account, you can sign up for one. JumpStart solution templates. Sentence transformer.

Calibration 70

Calibration Metrics Accountability Technical Support 70

Help Scout

JUNE 3, 2021

Take, for example, buying support software. For example, you may only plan on offering email support initially, but you know within the next year you want to add chat support. For example, managers and agents have different perspectives, needs, and wants, and all of them should be considered. How urgent is your need?

Sales 104

Sales Feedback Accountability CRM 104

NobelBiz

APRIL 30, 2024

For example, AI can suggest customized product recommendations or service adjustments that meet the individual’s unique requirements. Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

For example, AI can suggest customized product recommendations or service adjustments that meet the individual’s unique requirements. Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

SmartKarrot

MAY 15, 2023

Key Account Management (KAM) is the art of strategically managing and nurturing these vital accounts, unlocking their full potential and driving long-term growth. In this blog, we present the top seven books for Key Account Management, carefully curated to provide you with a treasure trove of insights, strategies, and practical advice.

Accountability 10

Accountability Management Best practices Customer retention 10

AWS Machine Learning

JUNE 8, 2022

For example, “Hi, my name is Crissy and I am your digital assistant today. Create a Uneeq 14-day free trial account and connect Uneeq’s digital human to the Amazon Lex bot. To implement this solution, you need the following prerequisites: An AWS account. Select Start with an example. For Example bot, choose BookTrip.

APIs 83

APIs Telecommunications Chatbots Accountability 83

Calltools

APRIL 5, 2023

Some examples of these types of call centers include: Banks Brokers Credit Unions Wealth Management Other Financial Services Depending on the specific nature of the financial service call center, agents may be responsible for addressing issues, updating accounts, and answering questions both through inbound and outbound calls.

Call Center 98

Call Center call center software Banking Management 98

AWS Machine Learning

APRIL 4, 2023

Prerequisites Before you begin the walkthrough, you need an AWS account (if you don’t have one, you can sign up for one ). AWS CloudFormation creates the following resources in your account: An S3 bucket that will be the source for the Amazon Kendra FAQ. For example, demo-desc-hello world.json. An Amazon Kendra index.

Consulting 69

Consulting Consulting Accountability Enterprise 69

Totango

DECEMBER 7, 2023

Each pod consists of two account executives, two customer success managers (CSMs), and a product manager who meet weekly to review Totango scorecard metrics for the vertical and discuss opportunities, risks, renewals, product roadmaps, and more.

Sales 92

Sales Enterprise Best practices Metrics 92

ClientSuccess

DECEMBER 12, 2022

While starting new employees on the desired model is straightforward, existing CSM team members are relying on their base salary, which should be taken into account when migrating them away from that structure. Let me highlight one challenge by sharing an example. Variable Split Example. OTE Variable Split to Achieve OTE.

Management 87

Management Accountability Sales Upselling 87

AWS Machine Learning

DECEMBER 14, 2023

The following are examples of images generated from Stable Diffusion XL using the prompts from semantic search and prompt generation. The RAG architecture can assist in use cases of avatar creation, for example. It empowers you to fine-tune and customize your prompts, ultimately leading to improved text-to-image generation results.

Entertainment 97

Entertainment Construction APIs Engineering 97

AWS Machine Learning

APRIL 5, 2024

Let’s look at a moderation label detection example for the following image. for example: {"source-ref": "s3://MY-INPUT-BUCKET/1.jpg"} To try the new moderation labels and bulk analysis, log in to your AWS account and check out the Amazon Rekognition console for Image Moderation and Bulk Analysis. Graphic Violence L2 92.6%

APIs 109

APIs Advertising Enterprise Technology 109

Talkdesk

NOVEMBER 30, 2020

I ended up being able to service more accounts while doing it faster, with time to spare before school. For example, we’ve partnered with Calldesk, a European pioneer in AI-powered voice agents, to accelerate the deployment of conversational AI in contact centers. Partnering with my brother changed everything.

Banking 103

Banking Contact Center Accountability Technology 103

Hodusoft

APRIL 17, 2024

For example: “Thank you for calling [Your Company Name].” For example: “You have reached [Your Company Name].” For example: “For sales inquiries, press 1. For example: “Press 1 for Sales. For example: “Thank you for calling [Your Organization’s Name]. Ask for a Free demo!

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

AWS Machine Learning

APRIL 5, 2023

For example, you can specify that if your users enter the query “new products 2023,” then select the documents titled “What’s new” and “Coming soon” will feature at the top of the search results page. Prerequisites To follow along, you should have the following prerequisites: An active AWS account. An Amazon Kendra index.

Engineering 75

Engineering Enterprise Analytics Accountability 75

AWS Machine Learning

MAY 22, 2023

Text completion or imputation is one of the most common unsupervised objectives: given a chunk of text, the model learns to accurately predict what comes next (for example, predict the next sentence). You can find the accompanying notebook in the amazon-sagemaker-examples GitHub repository. 2] to fine-tune the model.

APIs 92

APIs Scripts Metrics Accountability 92

Totango

FEBRUARY 2, 2021

This stands in contrast to plans shared via email or in a spreadsheet, where it becomes difficult to tie these outcomes to customer accounts. For example, returning to our customer service performance example, if your customer’s goal is to reduce First Response Time, action steps might include: Monitoring First Response Time for performance.

Benchmark 127

Benchmark Chatbots Accountability Enterprise 127

AWS Machine Learning

AUGUST 30, 2023

For example, we could use a specialized language model pre-trained on clinical reports from scratch. The following figure is an example of a radiology report. To fine-tune this model through SageMaker Jumpstart, labeled examples must be provided in the form of {prompt, completion} pairs.

Healthcare 116

Healthcare APIs Scripts Metrics 116

Integrity Solutions

APRIL 19, 2024

For example, 78% of consumers are likely to make repeat purchases and recommend others to companies that use personalization. Particularly as account-based selling becomes more prevalent, one of the primary jobs of sales is helping build internal consensus towards a commitment to change.

Personalization 107

Personalization Sales Scripts Contact Center 107

Inbenta

AUGUST 24, 2017

For example, if you create an application which is built on top of Facebook, the user would need a Facebook account to use it. When your application is downloaded the burden is on you to ask the customer to sign in with their Facebook account or create an account. Are there real life examples of Webhooks?

APIs 56

APIs Chatbots Accountability Self service 56

Totango

OCTOBER 2, 2017

This new feature en hances Totango’s already robust solution with even greater flexibility to map customer success technology to an enterprise’s existing structure of account r elationships, multi-product portfolios, and now their internal team organization. See the example in the image where 4 teams are created based on geographical regions.

Enterprise 87

Enterprise Accountability Metrics Management 87

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. As an enterprise operating in the SaaS (Software As A Service) environment, we understand the importance of having a strong account manager for the company’s overall growth. Account planning.

Accountability 10

Accountability Management SaaS CRM 10

Totango

APRIL 2, 2019

This is also a good time to add upsells to accounts that have high customer health scores. Milestones vary by industry or product, but typical milestones along the customer journey include pre-sale trials or demos, the initial transaction, onboarding, full product adoption, upsells or cross-sells, and renewal. Gather Feedback.

Journey mapping 107

Journey mapping Upselling Accountability Feedback 107

Kayako

FEBRUARY 6, 2019

With HDM you can run a free demo migration and check the results in your Kayako account. Firstly, the information in the new account will be relevant and easier to work with — secondly, the fewer records, the lower the price for the migration and the less time needed to move the data. Works as expected? Move forward.

Accountability 52

Accountability Personalization Customer Support Customer Experience 52