Accountability Demo Examples Upselling 
Nicereply
MARCH 16, 2022
Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. For example, a dedicated account manager and phone support for our highest value customers. What a fantastic model!
Totango
APRIL 2, 2019
This is also a good time to add upsells to accounts that have high customer health scores. Health scores indicate which customers may be receptive to cross-sell or upsell offers and which ones might require extra attention from your success team. Customize Notifications and Health Scores. Gather Feedback.
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Totango
SEPTEMBER 13, 2022
To give a customer success playbook example, let’s say a customer has just started the onboarding process. For example, you can design a customer success renewal playbook for clients whose subscription is nearing expiration. Expansion of product usage through upsells. Adoption of advanced features.
Totango
OCTOBER 22, 2019
Using health scores to determine which customers may need more attention and which ones benefit from upsells. . They pull data from customer accounts and provide metrics for each customer. This provides a real-time view of every customer’s account status and health. Request a demo to find our more.
Totango
APRIL 11, 2019
A customer success health score is a framework used to identify the status of your customers so you can quickly prioritize accounts. It is a powerful tool for capitalizing on potential upsell opportunities and preventing customer churn. A mark of 10 would indicate the users in the account are at the bottom 10% in terms of usage.
Totango
APRIL 5, 2019
This could mean giving more attention to accounts that are in danger of churning or it could mean finding opportunities for upsells based on high usage rates. Gross upsell. For example, you could link metrics directly to specific campaigns in order to get timely feedback. Let’s take a closer look at each metric.
ClientSuccess
DECEMBER 12, 2022
While starting new employees on the desired model is straightforward, existing CSM team members are relying on their base salary, which should be taken into account when migrating them away from that structure. Let me highlight one challenge by sharing an example. Variable Split Example. OTE Variable Split to Achieve OTE.
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