Outsource Consultants
AUGUST 18, 2020
Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. 5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years. . 5000 Conference, visit [link].
ChurnZero
MARCH 3, 2020
Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.
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Beyond Philosophy
MAY 15, 2021
In your business relationships, you might have multiple contacts with various jobs within an account with different perceptions of your organization; understanding how these individual perceptions define the value your company provides is vital and might require adapting your approach depending upon the contact with whom you interact.
Beyond Philosophy
APRIL 5, 2019
In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Once you have an agreement, you then must establish standards that show you are achieving success and accountability measures to ensure you hit them.
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R. of podcasts worldwide.
Comm100
MAY 21, 2019
The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness. The post ICMI Expo 2019 Conference Roundup appeared first on Comm100.
Beyond Philosophy
SEPTEMBER 6, 2017
In our global Customer Experience consultancy, we recommend measuring CX performance that does the two following things: Reflects the CX definition you have determined as your goal, also called the Customer Experience Statement or CES. Yes, finance, legal, accounts receivable, we are talking about you. Not celebrating quick wins.
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