Integrity Solutions

NOVEMBER 19, 2018

As a millennial myself, I take on my sales role with great ambition and achievement drive, ready to contribute, but there are also things that I know what I want from my company. It shouldn’t be a surprise that purpose is at or near the top of the list for many sales reps in my age group. Management Attitudes. And the cycle continues.

Coaching 76

Coaching Sales Feedback Management 76

Steve DiGioia

DECEMBER 5, 2016

Whether a best-selling author, keynote speaker, top sales trainer or customer service guru they were gracious enough to share their view on this one (1) question: As an organization gets larger there is a tendency for the mindset to change from “the customer comes first” to “higher profits and lower payroll first”. Grant Cardone. Kate Nasser.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

JustCall

DECEMBER 10, 2020

Call center training is crucial for agents, both of sales and support so that they can deliv­er exceptional cus­tomer ser­vice. Whether it’s about any newly launched services or updates in the existing product, sales and support reps must be strongly equipped with training and tools to better meet the needs of their customers.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

JustCall

SEPTEMBER 5, 2023

Independent real estate agents have the potential to boost a brokerage’s sales while offering specialized services. Transparent performance evaluations are meant to hold real estate agents accountable and help them grow. However, their impact depends on their ability to learn from both failures and successes.

Real estate 52

Real estate Construction Feedback Morale 52

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. advances in hardware and software that are sensible and take execution into account.

Finance 19

Finance Accountability Coaching Engineering 19

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts. Collaborate with Sales on large-scale enterprise renewals in your portfolio.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

FEBRUARY 2, 2022

Educate customers on the Dover product and coach them through their recruiting efforts. Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring, and customer experience. Identify new business opportunities in the existing account(s). Manage and own account retention, renewals & churn.

Feedback 19

Feedback Coaching Education Best practices 19

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

MARCH 3, 2022

Partner closely with Manage, hire, develop, and onboard a team of strategic account executives to serve the needs of the customers and business. Manage the complete post-sales process working with them to establish goals and KPIs and support them in achieving those goals. Coach customers on how to use the platform and train them.

Employee engagement 19

Employee engagement Coaching Metrics Engineering 19

ChurnZero

MARCH 1, 2019

He is also a volunteer soccer coach, ice cream connoisseur, avid book collector (and reader), sneakerhead, accidental punster and loves to travel and see new places. Extreme Ownership: Taking ownership and being accountable for all of your decisions and all of your outcomes – not making excuses and not blaming. continue to rise.

Accountability 40

Accountability Banking Coaching Consulting 40

TLC Associates

JUNE 20, 2019

And if your business sells to consumers, you’re hopefully ramping up your customer service to handle the seasonal spikes from Christmas sales. Seasonal agents might not have received proper training to resolve issues or ongoing coaching to improve their skills. Every July you watch fireworks, barbeque, and relax by the pool.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

SmartKarrot

APRIL 15, 2021

Apply here: [link] Role: Customer Success Specialist Location: Niles, IL, US Organization: GlobalTranz As a Customer Success Specialist, you will support the Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and customer expectations.

Engineering 10

Engineering Accountability Coaching Best practices 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Best practices 10

Best practices Enterprise B2B Metrics 10

SmartKarrot

JANUARY 28, 2022

With the help of this novel concept, organizations can reap benefits across divergent functions of their SaaS setup, including sales, marketing, engineering, and customer success. This should not be another sales pitch. With a Give First attitude, you can coach your customers to use your products in the best manner. Final Words.

Management 10

Management Brand ambassadors SaaS Engineering 10

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts.

Coaching 3

Coaching Accountability Education Best practices 3

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. Sales per 100 improved from 4.49

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

SmartKarrot

SEPTEMBER 29, 2021

Role: Director of Customer Success Location: Cincinnati, OH, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Maintain a balanced proactive/reactive relationship with your assigned accounts.

Enterprise 3

Enterprise Upselling Accountability Coaching 3

360Connext

AUGUST 14, 2017

Create template for “problem order” emails from account reps. This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More.

Real estate 77

Real estate Construction Automotive Coaching 77

ChurnZero

NOVEMBER 22, 2021

We’re behind on our sales projections. This article is adapted from an in-person workshop presented by Kristen Hayer , Founder and CEO of The Success League , at BIG RYG , ChurnZero’s annual Customer Success leadership summit. Next, you want to account for any inbound activities, which can be tricky. Sales Plan.

Benchmark 98

Benchmark Finance Best practices Sales 98

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value. Own and manage the customer relationship throughout the entire customer lifecycle.

Coaching 19

Coaching Best practices Feedback Accountability 19

JustCall

JUNE 26, 2020

Sales and marketing teams use bulk SMS to majorly deliver reminders, offers or promotions. E-commerce - Send bulk SMS like "We are having a flat 30% stock clearance sale on electronic items" to notify hundreds of people about huge discounts, profitable deals, and heavy-sale days. How SMS Support Boosts Sales.

Real estate 52

Real estate Education Sales Feedback 52

Amity

MAY 9, 2016

We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). I am responsible for Customer Revenue.

Coaching 56

Coaching Upselling Accountability Sales 56

ClearAction

OCTOBER 2, 2017

Think of yourself as coach of a sports team to draw inspiration for your storytelling role. Status quo costs include remedial efforts (escalation and fixes of things that could have been prevented), wasted time and resources, including opportunity costs of employee turnover, customer turnover and lost sales.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

JustCall

APRIL 5, 2022

In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . Wire-based, high-maintenance analog phones slow down progress on support and sales efforts. Accountability and performance can be key concerns for educational contact center agents; especially when they are operating remotely.

voip 52

voip Real estate Interactive Voice Response Education 52

Stratifyd

JUNE 3, 2019

But, Stratifyd’s Sales Director of the West, Meredith Fulton, is no stranger to adversity. After the accident, she continued down the tech path by working for several marketing and account management software companies locally, and eventually decided to move west to Silicon Valley. Estimated reading time: 5 minutes.

Entertainment 40

Entertainment Education Coaching Accountability 40