TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Integrity Solutions

NOVEMBER 19, 2018

To us, having a coach is more important than having a manager. How well-equipped are your managers to meet this growing demand for coaching? Managing to activities will always be important, but having a culture of coaching will help elevate your organization as a desired place to work. Ongoing Learning and Development.

Coaching 77

Coaching Sales Feedback Management 77

Toister Performance Solutions

JULY 8, 2021

They impart information, challenge us to grow, and in the case of a boss, hold us accountable. The tellers who struggled had managers who were more hands-off or actively coached the tellers to disregard what they learned in training. One way to fix this is with a workshop planning tool.

Customer Service 71

Customer Service Coaching Management Accountability 71

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

CX Accelerator

AUGUST 1, 2018

We hosted a photography workshop , and it was a huge hit. Nate Look at a program like “Real Appeal” that provides resources and group accountability toward fitness goals. Jenny Hire a certified health coach to come to your office to meet with agents one on one to support them with their health and wellness goals.

Contact Center 182

Contact Center Healthcare Coaching Education 182

Kristina Evey

APRIL 28, 2015

Interested companies gather a little information, talk about it from time to time, hire a consultant, might spend a little money for a workshop or training session, and believe that they are on the right track. So, the golf pro and the body builder, they have a goal. They have clarity. They have a vision of success.

Customer Service 113

Customer Service Coaching Consulting Consulting 113

Steve DiGioia

DECEMBER 5, 2016

From hiring, training, communication, recognition, accountability, and all of the other cultural factors, Disney employees (cast members) clearly know what is expected of them. Then get to work in embedding those factors in your hiring, training, communication, recognition, accountability, etc. It takes commitment, but it works.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

SharpenCX

JUNE 16, 2021

Read Next]: Build Trust on your Call Center Team With These 10 Coaching Methods. Your whole team should be accountable and educated on what it means to include others. Starting with onboarding, include educational resources in your training and coaching that holds your employees to becoming culturally competent.

Call Center 67

Call Center Education Coaching Construction 67

CX Accelerator

AUGUST 1, 2018

We hosted a photography workshop, and it was a huge hit. Nate Look at a program like “Real Appeal” that provides resources and group accountability toward fitness goals. Jenny Hire a certified health coach to come to your office to meet with agents one on one to support them with their health and wellness goals.

Contact Center 140

Contact Center Healthcare Coaching Education 140

JustCall

SEPTEMBER 5, 2023

Transparent performance evaluations are meant to hold real estate agents accountable and help them grow. After all,evaluations not only identify coaching needs but also help them set clear expectations and strategically assign projects. However, their impact depends on their ability to learn from both failures and successes.

Real estate 52

Real estate Construction Feedback Morale 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Toister Performance Solutions

SEPTEMBER 25, 2018

This suggests it can take coaching, planning, and a great deal of patience to help some of your customer service employees develop a more realistic sense of time. But that doesn't take into account a stop at the coffee shop, time spent looking for a parking space, and time walking into the building and to their workstation.

Coaching 79

Coaching Personalization Contact Center Accountability 79

ChurnZero

JANUARY 4, 2024

Pure ‘relationship management’ CSMs, with access to onboarding specialists, product specialists, and account management layers, will become a structure of the past.” “I’m calling it now,” says CS management coach Ryan Johansen. ” But how will customer success teams fare under the pressure?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

CSM Magazine

APRIL 23, 2021

The statement describes an outcome, and the company’s newest services—like banking accounts designed for people who live, work and travel all around the world—tightly align to that outcome. Co-creation workshops are hugely valuable because they bring the perspective of end users into the design process at the conceptual stage.

Entertainment 52

Entertainment APIs Banking Customer centricity 52

SmartKarrot

FEBRUARY 9, 2023

Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users. Create, nurture, and manage a team of CSMs acting as Giving Success Coaches to engage clients and influence results. Draw in and keep excellent talent.

Finance 19

Finance Accountability Coaching Engineering 19

JustCall

DECEMBER 10, 2020

As Jamie Sheepway, the Director of Service & Coaching at ShopPros believes, "When it comes to training in a call-center environment, there must be a step by step process. Now, all of this is useless if the next step is not taken: Daily coaching for the first 3 months. Set Up a Training Module With an Agenda.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

JustCall

MARCH 13, 2020

Here are a few things you need to coach your sales reps on, for their cold call scripting-. When it comes to pitching products to a prospect, taking customers’ interests and pain-points into account is important. Draft a script that takes different possible outcomes into account, and how reps can break through those objections.

Sales 72

Sales Scripts Coaching CRM 72

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. But with the rise of the hybrid sales model, the recruitment process has changed dramatically.

Best practices 52

Best practices Sales Morale Personalization 52

SmartKarrot

FEBRUARY 2, 2022

Educate customers on the Dover product and coach them through their recruiting efforts. Identify new business opportunities in the existing account(s). Manage and own account retention, renewals & churn. Lead customer engagement, webinairs and workshops. Build and drive adoption plans.

Feedback 19

Feedback Coaching Education Best practices 19

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts. Conduct training/on boarding workshops for new and growing customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

MARCH 3, 2022

Partner closely with Manage, hire, develop, and onboard a team of strategic account executives to serve the needs of the customers and business. Coach customers on how to use the platform and train them. Manage the complete post-sales process working with them to establish goals and KPIs and support them in achieving those goals.

Employee engagement 19

Employee engagement Coaching Metrics Engineering 19

CX Journey

JUNE 20, 2019

Despite the confidence and eloquence of a growing number of Agile Coaches and Scrum Masters, best practice for business teams is still not proven. Together this encourages personal accountability and early transparency. I’ve shared a series on how to run an insight generation workshop.

Analytics 55

Analytics Coaching Feedback Best practices 55

ChurnZero

MARCH 1, 2019

He is also a volunteer soccer coach, ice cream connoisseur, avid book collector (and reader), sneakerhead, accidental punster and loves to travel and see new places. Extreme Ownership: Taking ownership and being accountable for all of your decisions and all of your outcomes – not making excuses and not blaming.

Accountability 40

Accountability Banking Coaching Consulting 40

TLC Associates

JUNE 20, 2019

Seasonal agents might not have received proper training to resolve issues or ongoing coaching to improve their skills. Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Internal tools and programs might prevent quick and seamless conclusions on the first attempt.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

SmartKarrot

APRIL 15, 2021

Apply here: [link] Role: Customer Success Specialist Location: Niles, IL, US Organization: GlobalTranz As a Customer Success Specialist, you will support the Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and customer expectations.

Engineering 10

Engineering Accountability Coaching Best practices 10

CX Journey

JUNE 20, 2019

Despite the confidence and eloquence of a growing number of Agile Coaches and Scrum Masters, best practice for business teams is still not proven. Together this encourages personal accountability and early transparency. I’ve shared a series on how to run an insight generation workshop.

Analytics 32

Analytics Coaching Feedback Best practices 32

AWS Machine Learning

APRIL 26, 2023

Solution overview: Machine Learning Experience-based Acceleration (ML EBA) Machine learning EBA is a 3-day, sprint-based, interactive workshop (called a party ) that uses SageMaker to accelerate business outcomes by guiding you through an accelerated and a prescriptive ML lifecycle.

Engineering 96

Engineering Government Accountability Technology 96

Playvox

MARCH 21, 2024

Provide Coaching and Training Opportunities Investing in continuous training not only enhances the skills of agents but also boosts their confidence and job satisfaction. Along with training, it is important to provide timely coaching to your agents.

Morale 90

Morale Contact Center Quality management Coaching 90

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Best practices 10

Best practices Enterprise B2B Metrics 10

SmartKarrot

JANUARY 28, 2022

New tools for customers can be created Special workshops and webinars for customers Guides for customers to solve their pressing problems Leveraging community of experts to help customers better. High-level service, intimate conversations, reaching out to accounts of interest can help improve and enhance customer loyalty. Final Words.

Management 10

Management Brand ambassadors SaaS Engineering 10

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance. We will delve deeper into both of these points later in this article.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts.

Coaching 3

Coaching Accountability Education Best practices 3

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

SEPTEMBER 29, 2021

Role: Director of Customer Success Location: Cincinnati, OH, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Maintain a balanced proactive/reactive relationship with your assigned accounts.

Enterprise 3

Enterprise Upselling Accountability Coaching 3

360Connext

AUGUST 14, 2017

Create template for “problem order” emails from account reps. This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More.

Real estate 77

Real estate Construction Automotive Coaching 77