JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Your sales team is the main point of contact with customers.

Sales 59

Sales Coaching Feedback Consulting 59

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Include workshops and group activities as much as possible! Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Interaction Metrics

JANUARY 26, 2024

Case Study Explored: Martha and Jason dissect a distribution company that sought to improve its inside sales customer service. This led to a program involving recorded call analysis and call center training workshops. ” Jason: “I know you did workshops, and you did some individual coaching.

Call Center 62

Call Center Metrics Coaching Surveys 62

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.

Call Center 182

Call Center Management Scripts Coaching 182

Balto

JUNE 7, 2022

Balto’s product suite of Real-Time Guidance , Real-Time Coaching , and Real-Time QA empowers agents with the information they need at their fingertips while also allowing managers to rapidly scale best practices with the press of a button. The market is finally starting to view real-time guidance as a must-have.”. About Balto.

Coaching 52

Coaching Contact Center Best practices Technology 52

Integrity Solutions

NOVEMBER 19, 2018

As a millennial myself, I take on my sales role with great ambition and achievement drive, ready to contribute, but there are also things that I know what I want from my company. It shouldn’t be a surprise that purpose is at or near the top of the list for many sales reps in my age group. Management Attitudes. And the cycle continues.

Coaching 76

Coaching Sales Feedback Management 76

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Balto

JUNE 30, 2022

From the workshops and meetings to the main vendor floor, the space was brimming with energy and enthusiasm. From sales to customer support, organizations across verticals are investing in the agent experience now more than ever. Take Your Sales and CX to New Heights. We knew the week was going to be a good one. Get a Demo.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

NobelBiz

JUNE 19, 2023

This enables them to identify areas for improvement and provide timely feedback and coaching to agents. This process helps in identifying areas of improvement and facilitating effective coaching. Equip them with the necessary skills to monitor calls, identify problems, and provide effective coaching.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Integrity Solutions

DECEMBER 21, 2020

It’s been a learning process for all of us, adapting and adjusting on the fly to remote work environments and new sales realities. In 2020, we also launched a new training solution to help sales teams master the world of virtual selling. Out of those client discussions came some pretty exciting new developments on our end.

Sales 69

Sales Consulting Consulting Personalization 69

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. You can learn more about call center gamification in this workshop episode. Click here to tune in.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

DECEMBER 10, 2020

Call center training is crucial for agents, both of sales and support so that they can deliv­er exceptional cus­tomer ser­vice. Whether it’s about any newly launched services or updates in the existing product, sales and support reps must be strongly equipped with training and tools to better meet the needs of their customers.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

JustCall

MARCH 28, 2023

Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. Observe and listen to the teams Take the time to listen to the experiences, challenges, and feedback of sales and customer support agents. It is trusted by sales and support teams at 6000+ companies globally.

Morale 52

Morale Sales Feedback Construction 52

Peter Lavers

NOVEMBER 14, 2017

One option for doing so is this workshop, part of DataIQ’s excellent Leaders package. All those skills may sound more like sales training. With Data Science still being new to most businesses, there is indeed a sales job to be done. DataIQ Leaders also provide a workshop on this. Influencing.

Analytics 100

Analytics Banking Consulting Consulting 100

Lumoa

APRIL 17, 2018

Everyone’s happy and the sales of the new device went up. They rewrote the templates that customer service team had been using using and provided extra coaching on better customer experience. Customer feedback was brought up at service design workshops as well as board meetings.

Feedback 118

Feedback Healthcare SaaS Coaching 118

Steve DiGioia

DECEMBER 5, 2016

Whether a best-selling author, keynote speaker, top sales trainer or customer service guru they were gracious enough to share their view on this one (1) question: As an organization gets larger there is a tendency for the mindset to change from “the customer comes first” to “higher profits and lower payroll first”. Grant Cardone. Kate Nasser.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The post-sale care and feeding of customers is relegated to just about everybody who had zero to do with acquiring these customers. Customer Unretention Syndrome results from 4 Sales Achilles Heels.

Customer retention 36

Customer retention Engineering Coaching Sales 36

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. .

Metrics 109

Metrics Journey mapping Surveys Feedback 109

teleopti

DECEMBER 2, 2019

Consider running workshops so staff understand why you are scheduling the way you are scheduling. Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. Involve staff in the scheduling process. This is the next step to engaging with team members.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

JustCall

MARCH 9, 2023

This is why call center sales training programming from your agents within your call center is no longer optional. Since this industry is not showing any signs of a slowdown, it’s become a prerequisite for companies to train their agents and, more importantly, train them right.

Call Center 52

Call Center call center software Construction Best practices 52

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Expivia

JUNE 10, 2022

Usually, calls like these aim to create product awareness, generate sales, and raise funds for the company. This also leads to increased sales and customer referrals for your company. That includes playing games , offering 1-on-1 coaching, and keeping the floor as lighthearted as possible. We bet you want that.

Call Center 52

Call Center virtual call center Multichannel Contact Center 52

NobelBiz

JUNE 5, 2023

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

Customer Centric Support

FEBRUARY 13, 2017

It was an ICMI workshop by the one and only Jeff Toister that first turned me on to the concept of a Customer Service Vision. A Customer Service Vision Statement is your opportunity to bridge this gap, and channel purpose into everything from quality management, to coaching conversations, to rewards and recognition.

Customer Service 67

Customer Service Customer centricity Coaching Contact Center 67

JustCall

SEPTEMBER 5, 2023

Independent real estate agents have the potential to boost a brokerage’s sales while offering specialized services. After all,evaluations not only identify coaching needs but also help them set clear expectations and strategically assign projects. Meanwhile, brokerages benefit from enhanced productivity and optimized operations.

Real estate 52

Real estate Construction Feedback Morale 52

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

Finance 19

Finance Accountability Coaching Engineering 19

CSM Magazine

JULY 27, 2018

” This is a coaching response, rather than a directive or teaching response. This response answers a question with a question and implies a coaching approach. ” They construct better working relations: Instead of “Did you make your sales goal?” ” ask “How have sales been going?”

Coaching 40

Coaching Construction Management Consulting 40

SmartKarrot

MARCH 3, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: innRoad As a Director of Customer Success, you will lead and mentor teams responsible for customers’ post-sales (implementation, support, customer success). Coach customers on how to use the platform and train them.

Employee engagement 19

Employee engagement Coaching Metrics Engineering 19

SmartKarrot

OCTOBER 7, 2021

Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with Sales to identify and develop upsell and cross-sell opportunities.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

C Space

JUNE 18, 2019

And yet the evidence showed a shrewd and confident move from Nike – sales up 31%. And the numbers prove it: LUSH’s credibility drove a sales lift (despite the controversy). Here are 5 workshop techniques you can use to explore your brand identity: Battles. You can’t fake it! Invite critique. Play with stories. Try them out.

Customer centricity 65

Customer centricity Advertising Coaching Sales 65

SmartKarrot

FEBRUARY 2, 2022

Educate customers on the Dover product and coach them through their recruiting efforts. Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring, and customer experience. Lead customer engagement, webinairs and workshops. Build and drive adoption plans.

Feedback 19

Feedback Coaching Education Best practices 19

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Best practices 22

Best practices SaaS Accountability Education 22

Comm100

JUNE 30, 2016

Online Customer Service Training by Sales Training International. Keep in mind that in order to qualify for free coaching materials, potential instructors must complete the courses with passing scores. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development.

Customer Service 55

Customer Service Banking Education Scripts 55

CX Journey

SEPTEMBER 8, 2016

Those inhibitors could include lack of coaching or training, inadequate or inappropriate tools and resources, and other barriers or frustrations that cause the employee to work inefficiently and ineffectively. I conducted an employee journey mapping workshop for a small retailer. I'm glad they stayed as long as they did.

Journey mapping 49

Journey mapping Customer Experience Surveys Airlines 49

Balto

SEPTEMBER 7, 2023

In today’s uncertain market, the traditional approach to data collection and forecasting in sales just doesn’t cut it. As a result, the predictive models that you get out of this aren’t likely going to help your sales team as much as you expect. This is the future of sales! What is Revenue Intelligence?

Sales 52

Sales Coaching Analytics CRM 52