SmartKarrot

AUGUST 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (Hybrid) Organization: Grubhub As a Director of Customer Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention, satisfaction, and client up-sells for the Grubhub’s corporate accounts team.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

SEPTEMBER 19, 2022

Role: Head of Client Success, West Region Location: Malvern, PA, US Organization: Vanguard As a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment. Setting clear growth and retention strategy for the assigned market segment.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: CrowdRiff As a Customer Success Manager, you will proactively engage customers across multiple time zones to ensure that customers are reaching the value. Assess customer health, increase retention, and drive product adoption.

Upselling 19

Upselling Technical Support Consulting Consulting 19

Global Response

JULY 23, 2023

Our world-class employees receive the best-in-class training and coaching so they can eat, sleep, and breathe your brand. We selectively match our specialists to each brand so they embody your culture at every customer touchpoint. Compromise wasn’t an option—that’s where Global Response came in.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

Upselling 19

Upselling Engineering B2B Accountability 19

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Manage and cultivate your current clientele to promote account retention, customer value, and business growth.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Government 19

Government Upselling Accountability Customer centricity 19

Tethr

JUNE 22, 2020

We’ll also show you the insights that matter and the actions that make a difference in the customer journey. But before we get into the nuts and bolts of how we do this within the platform, let’s look at how we define the ‘whats,’ ‘whys’ and ‘hows’ of the customer’s journey through the customer experience.

Customer Experience 66

Customer Experience Customer effort Interactive Voice Response Coaching 66

SmartKarrot

OCTOBER 31, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness.

Upselling 19

Upselling Best practices Coaching Engineering 19

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Manage all customer subscriptions to ensure high retention and mitigate churn risk.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight.

Real estate 10

Real estate Upselling Customer retention Accountability 10

Amity

FEBRUARY 21, 2018

In short, Customer Success as a business unit is responsible for managing the customer after the initial sale. This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat.

Upselling 77

Upselling Sales Finance Analytics 77

SmartKarrot

OCTOBER 22, 2021

Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Collaborating with internal teams and partners to optimize the customer experience and value realization.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. Allison Pickens. Anita Toth. Annette Franz. Bhavika Kochhar.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

APRIL 17, 2023

For example, a software company uses an AI-powered voice assistant to provide real-time updates on product development to its enterprise customers, resulting in faster issue resolution and improved customer retention. Improve product adoption rates by analyzing how customers are interacting with the product.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

AUGUST 12, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Jama Software As a Director of Customer Success, you will deliver industry-leading customer retention and renewal rates. Conduct regular quarterly/monthly reviews with key clients.

Government 16

Government Upselling Coaching CRM 16

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Be the voice of the customer internally, providing feedback to all relevant departments.

Upselling 10

Upselling Accountability Customer centricity Coaching 10

SmartKarrot

JUNE 30, 2020

Work collaboratively with the marketing, product, sales, and customer support teams to develop and execute Insightly initiatives that improve customer retention. Identify upsell and cross-sell opportunities. Keep customers informed of new product releases, relevant betas, and upcoming features.

Enterprise 10

Enterprise Accountability Engineering Upselling 10

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Achieve specific targets for retention, expansion, and other key revenue targets.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

APRIL 21, 2021

This position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. Identify the strategic priorities for the account and then prioritize, forecast, and enable execution. Apply here: [link].

Upselling 10

Upselling Metrics Accountability SaaS 10

SmartKarrot

JULY 5, 2021

Develop a culture of continuous improvement for process repeatability, operations scaling, capacity management, and customer satisfaction. Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

JANUARY 20, 2021

Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Enable, coach and mentor colleagues in the sales and service delivery teams.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JUNE 1, 2021

Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Ensure that all customer requirements are taken in account from Open to Close and provide all means to secure them during projects.

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. and conducting scheduled EBRs with senior executives.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

NOVEMBER 16, 2022

An account executive would have been in charge of this in the past. . Keeping customers satisfied is now the job of the client success specialist because customers are expecting more from the things they purchase and because products are becoming more complex. Enhance retention rate and decrease the churn ratio.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling B2B 10

SmartKarrot

DECEMBER 16, 2020

Develop listening points in customer journey map e.g., usage, satisfaction, and development opportunities, with standardized interventions for each point in the journey. Partner with senior sales leadership to identify opportunities for customer and business development, including process improvement.

Journey mapping 10

Journey mapping Finance Upselling Coaching 10

Education Services Group

OCTOBER 20, 2022

Her secret to success included three personas: A Coach. Best when this relationship is positive, save the venting for your coach. 18% of customer feedback contains at least one critical business signal that impacts revenue. 60% of customer feedback is trapped in email accounts. A change of executive sponsor.

Coaching 10

Coaching Upselling Feedback Metrics 10

Netomi

FEBRUARY 28, 2022

It’s a simple yet effective way to retain customers in a busy world.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. “This is a mission I am passionate about and I’m looking forward to helping Udacity’s customers progress along their digital transformation journeys.”

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NobelBiz

MARCH 23, 2022

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. Customer Retention Rate : This figure reflects the number of customers you have been able to retain in all your campaigns. Including social media, Webchat, SMS and more.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Comm100

OCTOBER 11, 2017

Social media can work just as well as call centers to upsell products or capture service-to-sales opportunities, and in this respect, it offers additional opportunities that aren’t possible via traditional phone calls. Better Customer Retention. When your customers are satisfied, they’ll return to your company for more.

Customer Service 47

Customer Service Customer Care Morale Marketing 47

ChurnZero

APRIL 27, 2021

We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. ChurnZero was an exception to that as you might expect given the focus of the business and team’s deep appreciation for the importance of customer retention. .

SaaS 98

SaaS Metrics Sales Marketing 98

SmartKarrot

JANUARY 11, 2023

Provide day-to-day support to customers. Proactively identify and troubleshoot any issues that would result in low engagement or customer churn. Conduct historical reviews of account performance to identify and pursue expansion opportunities within the customer base. Upsell services and products with the brand image.

Education 19

Education Upselling Enterprise Customer centricity 19