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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. Years ago, the term “Big Data” became popular.

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Use Amazon SageMaker pipeline sharing to view or manage pipelines across AWS accounts

AWS Machine Learning

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

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Getir end-to-end workforce management: Amazon Forecast and AWS Step Functions

AWS Machine Learning

The technology company has revolutionized last-mile delivery with its grocery in-minutes delivery proposition. In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. Getir is the pioneer of ultrafast grocery delivery.

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Use AWS PrivateLink to set up private access to Amazon Bedrock

AWS Machine Learning

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. With an M.Sc. from the Univ. of Texas and his M.Sc.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

AWS Machine Learning

In our entire partnership, AWS has set the bar on customer obsession and delivering results—working with us the whole way to realize promised benefits.” – Keshav Kumar, Head of Engineering at BigBasket. About the Authors Santosh Waddi is a Principal Engineer at BigBasket, brings over a decade of expertise in solving AI challenges.

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How Best Buy’s Bet on ‘Employee First’ Helped Engineer a Turnaround

Branch Mesenger

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Using Big Data to Make Leadership Advances in the Workplace. Keeps people accountable to their shifts.