AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 70

Accountability APIs Metrics Engineering 70

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 82

Accountability Best practices Scripts Engineering 82

CCNG

MARCH 6, 2024

When we read the line “Some companies are already making the most of blockchain technologies for more robust security and efficiency within financial transactions and data handling, but digital transformation is vital for brands to unlock all they can deliver for their customers.” Like an outsider looking in.

Contact Center 195

Contact Center Calibration Analytics Interactive Voice Response 195

AWS Machine Learning

JUNE 23, 2022

Organizations with a multi-account architecture want to avoid situations where they must extract data from one account and load it into another for data preparation activities. In this post, we walk through setting up a cross-account integration using an Amazon Redshift datashare and preparing data using Data Wrangler.

Accountability 82

Accountability Banking Engineering Government 82

pindrop

MAY 23, 2018

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts.

Engineering 64

Engineering Call Center Banking Accountability 64

Aspect

MAY 2, 2018

It also has to be engineered to fit different purposes and contexts. Higher levels of functionality are enabled by layering on capabilities and technologies with a foundational knowledge architecture. These bots allow for conversation branching and connection to structured data sources such as account balances.

Engineering 76

Engineering Chatbots Scripts Sales 76

CSM Magazine

DECEMBER 2, 2021

Since deploying the BigChange job management platform, Trustee has also been able to deliver significant improvements in customer service by providing digital, real-time reporting from service engineers using mobile devices linked to live vehicle tracking.

Technology 52

Technology Engineering CRM Enterprise 52

AWS Machine Learning

MAY 2, 2024

Amazon Personalize makes it straightforward to personalize your website, app, emails, and more, using the same machine learning (ML) technology used by Amazon, without requiring ML expertise. Clean up Make sure you clean up any unused resources you created in your account while following the steps outlined in this post.

Personalization 81

Personalization Engineering Accountability Management 81

CSM Magazine

MAY 2, 2023

Take into account that you don’t have to use all. If a few years ago, chatbots were just a means of quick response to some basic inquiries, amid the progress of artificial intelligence, they became far more useful technologies , that can easily replace human assistants.

Technology 52

Technology Customer Service Chatbots B2C 52

TRUSTID

APRIL 7, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. An alternative technology solution like TRUSTID’s pre-answer caller authentication doesn’t rely on knowledge-based information to verify callers.

Accountability 48

Accountability Personalization Engineering Call Center 48

TRUSTID

APRIL 10, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. An alternative technology solution like TRUSTID’s pre-answer caller authentication doesn’t rely on knowledge-based information to verify callers.

Accountability 48

Accountability Personalization Call Center Engineering 48

CustomerSuccessBox

APRIL 28, 2021

Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. How can Customer Success Technology come to help? Traditional Customer Success software works on a (now obsolete) rule-based engine to generate any early warning signals. CSMs on all past renewals.

Technology 52

Technology Calibration SaaS Upselling 52

AWS Machine Learning

DECEMBER 7, 2023

The technology company has revolutionized last-mile delivery with its grocery in-minutes delivery proposition. In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. Getir is the pioneer of ultrafast grocery delivery.

Management 99

Management Engineering Analytics Construction 99

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 122

Best practices Government Engineering Accountability 122

AWS Machine Learning

DECEMBER 19, 2023

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. Just like DevOps combines development and operations for software engineering, MLOps combines ML engineering and IT operations.

Analytics 103

Analytics Engineering Government Best practices 103

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. From the integration of cutting-edge technologies to the evolution of cross-functional roles and partnerships, here are their hot takes on what’s new for CS in this new year. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Sykes

JANUARY 23, 2018

An important component in your overall security flow are the engineers who monitor networks and provide technical support to your customers, ensuring their activity is handled securely. At the same time, engineers must constantly develop new skills to keep up with continually evolving technology and rapid innovations in delivery strategy.

Enterprise 63

Enterprise Technology Engineering Technical Support 63

CSM Magazine

JUNE 22, 2020

Advancements in technology have made a tremendous impact in every field. To keep pace in this industry, you’ll have to stay up to date and thoughtfully consider what technology your restaurant needs. To keep pace in this industry, you’ll have to stay up to date and thoughtfully consider what technology your restaurant needs.

Technology 52

Technology Wireless Wait times Chatbots 52

pindrop

APRIL 9, 2021

Alon Gal, the chief technology officer of the cybercrime intelligence firm Hudson Rock , discovered the trough of leaked data , which has since been published to dark web free of charge, whereas previously the bot was charging to match the account lookup to tie to a phone number. . Image Source : 2021 Pindrop Voice Intelligence Report.

Engineering 109

Engineering Accountability Contact Center Call Center 109

OctopusTech

AUGUST 7, 2023

As mobile technology develops, this trend is only anticipated to grow, so businesses must update their websites to reflect this. A high bounce rate tells search engines that your website might not be valuable to users or relevant to them, which could hurt your rankings. You can redesign your website to make it mobile-responsive.

Engineering 62

Engineering outsourcing Accountability Technology 62

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently.

Engineering 102

Engineering Accountability Construction APIs 102

AWS Machine Learning

MARCH 22, 2024

To help prevent surprises in your AWS bill, we have published another CloudFormation template that deploys a budgeting application into your AWS account. Before joining AWS, he worked for AWS customers and partners in software engineering, consulting, and architecture roles for 8+ years.

Engineering 88

Engineering Consulting Consulting Enterprise 88

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. This can involve combining something the user knows (password), has (token), and is (biometric).

Contact Center 52

Contact Center Engineering Education Banking 52

SmartAction

NOVEMBER 15, 2023

With the advent of the internet, AI, and technological advancements, it has transformed into a multifaceted solution that empowers customers to find answers and solutions on their own. The evolution of self-service reflects the ever-changing landscape of technology and consumer expectations. Key Trends in Customer Self-Service 1.

Self service 99

Self service Virtual Agent Chatbots Analytics 99

AWS Machine Learning

APRIL 16, 2024

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access. Learn more here.

Engineering 117

Engineering Personalization Accountability Customer Experience 117

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

Engineering 59

Engineering CRM Finance Education 59

AWS Machine Learning

NOVEMBER 17, 2023

You can deploy this solution to your AWS account using the AWS Cloud Development Kit (AWS CDK) package available in our GitHub repo. A rules engine evaluates moderation guidelines, determining the frequency of stream sampling and the applicable moderation categories, all within predefined policies.

APIs 88

APIs Engineering Advertising Accountability 88

pindrop

JUNE 23, 2020

As fraud tactics evolve to adapt to the changing landscape in which businesses are operating, sophisticated technology solutions can help contact centers proactively address fraud. Fraudsters exploit IVRs to surveil accounts and to operationalize their fraud and planning tactics. . At-risk accounts across communication channels.

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” Now everything is digital.

Management 59

Management Engineering CRM Finance 59

AWS Machine Learning

FEBRUARY 14, 2024

With the advent of generative AI solutions, organizations are finding different ways to apply these technologies to gain edge over their competitors. We use prompt engineering techniques to develop and optimize the prompts with the data that is stored in a Redshift database to efficiently use the foundation models.

Engineering 115

Engineering Chatbots Accountability Enterprise 115

Interactions

DECEMBER 9, 2022

The only technology on the market that can do this is Trustera. It’s so simple.The customer says, “ Here’s my credit card number… ” The redaction technology identifies this, and then in real-time masks the number said aloud. How do we solve this problem? The agent only hears beeps instead of the sensitive information.

Average Handle Time 118

Average Handle Time Banking Engineering CRM 118

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Register for the May 4th event here.

Engineering 98

Engineering Accountability Enterprise Sales 98

AWS Machine Learning

MARCH 12, 2024

Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. This post is co-written with Justin Miles, Liv d’Aliberti, and Joe Kovba from Leidos. Choose Edit on the key policy.

Chatbots 89

Chatbots Healthcare Accountability Engineering 89

AWS Machine Learning

FEBRUARY 22, 2023

Boomi is an enterprise-level software as a service (SaaS) independent software vendor (ISV) that creates developer enablement tooling for software engineers. Boomi’s ML and data engineering teams needed the solution to be deployed quickly, in a repeatable and consistent way, at scale. Why SageMaker?

Engineering 70

Engineering Accountability APIs Government 70

AWS Machine Learning

JUNE 16, 2023

They had several skilled engineers and scientists building insightful models that improved the quality of risk analysis on their platform. These scripts performed several tasks, including data preprocessing, feature engineering, model creation, model tuning, and model comparison and validation.

Scripts 76

Scripts Engineering Accountability Consulting 76

Branch Mesenger

MAY 2, 2018

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Keeps people accountable to their shifts. Best Buy thoroughly understands that. Makes communicating shifts easier.

Engineering 74

Engineering Morale Employee engagement Big data 74

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 88

Healthcare Government Engineering APIs 88