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Working in Partnership to Deliver Enhanced Customer Service

CSM Magazine

Trust: Building brand reputation and trust by delivering on promises. When it comes to customer service, the most obvious area where trust comes into play is the relationship between the service provider and the consumer – or, in the case of the air travel industry, between airline and passenger.

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TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance.

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How to improve this most underestimated part of your experience!

Beyond Philosophy

This Podcast produced in partnership with Zuper™. You are probably underestimating the importance of a vital part of your Customer experience. However, neglecting to address it can have negative impact on your customer satisfaction, customer loyalty, and customer advocacy. Most organizations do.

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Call Design and ProHance Announce Strategic Partnership to Advance Back Office Operations

Call Design

SYDNEY, Australia, 16 May, 2024: Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces.

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The Secret to Winning the AI Race is simple; avoid these simple blunders

Beyond Philosophy

Listen to the podcast: This has been created in partnership with NICE. Today, let’s look at how you can implement and enhance your experiences with AI. In this newsletter, I wanted to share her insight on this important technology and how it can work for your experience. AI is a massive new development in experiences.

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Zappix and GTS Launch Advanced CX and Call Center Capabilities for North American Enterprises and Government Sectors

Zappix

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

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TechSee Partners with Neuraflash to Provide AI-Powered Visual Engagement

TechSee

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. This joint venture now brings augmented reality guidance for agents and technicians to NeuraFlash’s customer portfolio.

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