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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values. From chatbots and voice assistants to recommendation engines, brands are integrating AI wherever they can, and for good reason.

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Top 5 Customer Service & CX Articles for Week of February 26, 2024

ShepHyken

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Creating customers who will advocate and evangelize your brand can be your best marketing. Louis Magazine (St.

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Top 5 Customer Service & CX Articles for Week of January 22, 2024

ShepHyken

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Chatbots, generative AI, data privacy, and more are covered in this excellent article. Here are my top five picks from last week.

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Contact Center Trends 2024: Our Predictions

Fonolo

Our 2024 trends document covers it all. Here’s a snapshot of what you’ll find: 2024 Contact Center Trends Chatbots get a glow-up By now, most of us have had a run-in with the first generation of chatbots. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

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2024 Predictions for Call Center Outsourcing

Outsource Consultants

Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. This outcome highlights the intricacies of economic forecasting and the ever-changing nature of global market conditions. The reason?

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Navigating the Future: Customer Service Trends for 2024

Zappix

As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. Hyper-Personalization Personalization has been a buzzword in customer service for some time now, but in 2024, it’s taking on a whole new level.

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What skills do customer success professionals need in 2024?

ChurnZero

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.