ChatBots are the Future of Customer Service


Already in 2014, the global artificial intelligence market was valued at about $126 Billion, and that number is expected to reach around $3 Trillion by 2024, which means it is growing at a rate of about 36% a year, according to a report from Transparency Market Research. 5 Proof Points. Today, artificial intelligence is one of the fastest growing technologies within IT operations.

5 Tips To Enhance eCommerce Customer Service


Chatbots. Retailers and eCommerce companies are increasingly leaning on the efficiency and cost savings that chatbots provide. Research indicates that the chatbot market will grow to 9.4


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Is voice being superseded?


of contact centers will likely reach that point by 2024, voice will still remain the preferred mode of communication.

Customer Service Trends 2020


Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before.

Direct Messaging in Salesforce – the Path to Seamless Business Communication

CSM Magazine

percent of all retail e-commerce is expected to be generated via m-commerce , and both Europe and the US are expected to be the major players in the m-commerce market before 2024. Part of this can be automated, where a chatbot is used upfront to check the knowledge base for an answer to a FAQ.

The future is calling

TMP Direct

billion by 2024. We enhance the customer experience through self-service options such as IVR and chatbot. Call centers have leveraged advanced technology for decades.

E-commerce Statistics You Should Know in 2021


by the end of 2024. 33% of global customers say chatbot interactions are “very effective” in dealing with customer service issues. While your customer service agents may occasionally need to speak with customers via live chat, you can use chatbots to answer common questions.

13 Trends That Will Shape E-commerce in 2021


You’ll notice many of the online retail trends we’ve included below build on existing ones: omnichannel selling, live chat , chatbots , social commerce, personalization, voice assistants, and other tech that people have embraced in recent years. Chatbots will take on more of a sales function.

Digital Commerce: Trends, Challenges and Solutions


It’s predicted that m-commerce sales will account for over 60% of total ecommerce sales by 2024: Image. Chatbots are a huge part of the AI trend in digital commerce. Chatbots meet customer needs quickly and can be an essential part of the customer journey.

B2C 52

7 Ways to Automate Customer Service (Without Sacrificing Quality)


While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 This automated system could include a chatbot or another artificial intelligence technology. Millennials and Gen Z consumers tend to prefer self-service options and chatbots over traditional phone support.