ShepHyken

DECEMBER 26, 2022

There is something here for every type of business and industry. 2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. My Comment: Here’s a look back at six of the most popular “headlines” in the retail world for 2022. Follow on Twitter: @Hyken.

Customer Service 163

Customer Service Self service Customer Experience Personalization 163

ShepHyken

FEBRUARY 28, 2022

2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. Cx Trends for 2022: Comfort, Creativity, Convergence, Change by Carina Rolley. Here’s what CX teams can prepare for now and deliver on in 2022. Ecommerce Leaders Tell All: 10 Trends and Predictions for 2022 by Namogoo.

Customer Service 177

Customer Service Customer Experience Personalization Sales 177

ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. The post 5 Top Customer Service Articles of the Week 12-5-2022 appeared first on Shep Hyken.

Customer Service 177

Customer Service Gamification Customer Support Customer centricity 177

TechSee

DECEMBER 16, 2021

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. The post 2022 Trends: Imagine the Future of Call Centers appeared first on TechSee.

Call Center 124

Call Center Self service Gamification Contact Center 124

Cisco - Contact Center

FEBRUARY 16, 2024

Since the European Union (EU) signed the second version of the Network and Information Security (NIS2) Directive in December 2022, there has been a real frenzy all around Europe about it. NIS2 is now… Read more on Cisco Blogs

Engineering 98

Engineering Management 98

LiveVox

JUNE 22, 2022

The telecommunication industry has always been on the cusp of change and 2022 has been a year that’s amplified that position. The post Challenges in the Telecom Industry (Updated for 2022) – New Services, Big Data, & Industry Knowledge appeared first on Livevox. The top challenges in […].

Big data 52

Big data Telecommunications 52

ShepHyken

MARCH 21, 2022

5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. And even though the article is focused on retail, this concept can work in almost any industry. I was asked to share my thoughts on how to get and keep good employees in an industry that is known for high turnover.

Customer Service 170

Customer Service Customer retention Engineering Self service 170

Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 percent through 2022. Domestic Wage Increases: Now and Future.

Contact Center 126

Contact Center outsourcing Call Center Wait times 126

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. Winners are to be announced on June 29.

Chief Customer Officer 52

Chief Customer Officer SaaS Education Technology 52

ShepHyken

JANUARY 31, 2022

200 Most Powerful Influencers to Follow in 2022 by Engati Team. State of the Contact Center 2022 by Fonolo. Fonolo) In this new report, we reflect on the most significant trends from the past year with insights from industry leaders and CX experts. There are some amazing people on this list. Thank you, Engati!

Customer Service 163

Customer Service Contact Center Customer Experience Personalization 163

TechSee

JUNE 8, 2022

My education in the Field Service industry began when I joined TechSee in 2021. I was curious to learn what had changed from then to April 2022. Top 3 Ideas that Punctuated April’s FSUSA 2022 Event. Overall the industry is undergoing a rapid transformation toward the digital. Need To Automate. Conclusion.

outsourcing 109

outsourcing Government Education Consulting 109

IdeasUnlimited

JUNE 9, 2023

Celebrating a Successful Year In February 2023, IdeasUnlimited capped off 2022 at the annual Year-end event that was held virtually. From rising stars to team players, there were many great examples that stood out for the year 2022 among various teams within the company.

Enterprise 98

Enterprise Personalization B2B Sales 98

LiveVox

MARCH 14, 2022

The post Top Opportunities for CX & Contact Center Leaders in 2022? Eight Industry Experts Weigh in appeared first on Livevox.

Contact Center 84

Contact Center Customer Experience 84

TechSee

APRIL 8, 2022

There are revolutionary advancements being made in this industry every day which is really quite exciting, but also means we have to keep up with the technology and make it as simple as possible for at-home use and support. Key Insights from Field Service Medical 2022.

outsourcing 109

outsourcing Self service Technology Customer Experience 109

LiveVox

MARCH 16, 2022

Events dominating the end of 2021 have confirmed that the coronavirus pandemic is not yet done disrupting the contact center industry. The post A Look Ahead: 7 Trends Impacting the Contact Center Industry in 2022 and Beyond appeared first on Livevox.

Contact Center 71

Contact Center 71

CSM Magazine

JANUARY 17, 2022

That’s why we’ve taken a look at the customer service industry and identified changes that will have a direct impact on your performance. Read further for the top trends in the customer service industry for 2022. If you’re already working with your customer service team remotely, don’t expect that trend to change much in 2022.

Customer Service 52

Customer Service Self service Feedback Customer Care 52

ShepHyken

SEPTEMBER 5, 2022

Hospitality Net) In the hotel industry, we have traditionally emphasized customer service and customer service recovery. My Comment: I always enjoy learning from the hospitality industry. The post 5 Top Customer Service Articles of the Week 9-5-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 170

Customer Service Journey mapping Surveys Customer Experience 170

Select VoiceCom Blog

NOVEMBER 29, 2023

Top Outsourcing Countries in the Global BPO Sector Gain insights into the world of BPO countries and discover the key players in the industry. India The world increasingly demands work from industries like IT, software development, and accounting. United Kingdom The UK BPO industry is anticipated to generate US $24.04

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

kommunicate

OCTOBER 19, 2022

Last Updated on October 19, 2022 Traditionally, the insurance industry has always been a bit of a mystery. The post How Chatbots For Insurance Are Being Used In 2022 appeared first on Kommunicate Blog. Complex processes, hard-to-digest information, and legacy systems meant that insurance was an alien concept for many people.

Chatbots 96

Chatbots Technology 96

ShepHyken

MAY 16, 2022

Power 2022 North America Airline Satisfaction Study. I share it as an example of a company that is considered one of the best in their industry but still is willing to invest (billions) into keeping up with their customer’s expectations and creating an even better experience. Follow on Twitter: @Hyken.

Customer Service 163

Customer Service Airlines Metrics Journey mapping 163

Helpware

OCTOBER 30, 2023

Artificial Intelligence (AI) transforms every industry it touches. With the AI industry’s trajectory aiming sky-high, from $86.9 billion in 2022 to a whopping $407 billion by 2027 , the gravitational pull towards integrating these technological marvels becomes undeniably compelling.

Business Process Outsourcing 89

Business Process Outsourcing outsourcing Analytics Surveys 89

Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? The call center industry continues to evolve to meet current needs, and is thriving.

Call Center 128

Call Center outsourcing Government Marketing 128

Outsource Consultants

NOVEMBER 17, 2021

The last 18 months put every industry on their heels — and many are just now coming to terms with how their work will be forever changed. From leaders, managers, and agents on down, the entire industry scrambled to transition to a work-from-home model. The BPO industry didn’t just weather the storm.

outsourcing 119

outsourcing Call Center Employee engagement Consulting 119

Voiptime

DECEMBER 5, 2022

Thus, the main thing to understand is what the customer service trends in 2022 look like. Therefore, the question of what the customer service trends in 2022 are is more complicated than it could seem to be - but it is essential to be answered at the same time.

Customer Service 75

Customer Service Customer retention Sales Marketing 75

ShepHyken

JUNE 6, 2022

My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” Adapt them to work for your industry. The post 5 Top Customer Service Articles of the Week 6-6-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 170

Customer Service Best practices Customer Experience Sales 170

ShepHyken

AUGUST 1, 2022

Being the Ritz Carlton of Your Industry: How to Deliver Delight by Joseph Michelli, Ph.D. The post 5 Top Customer Service Articles of the Week 8-1-2022 appeared first on Shep Hyken. These people are the brand ambassadors who get customers to buy more and say, “ I’ll be back.”. Follow on Twitter: @Hyken.

Brand ambassadors 177

Brand ambassadors B2C Customer Service B2B 177

ShepHyken

JANUARY 10, 2022

The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Atlanta Small Business Network) Regardless of the industry, you’ll come across various issues concerning customer retention. Follow on Twitter: @Hyken.

Customer Service 191

Customer Service Upselling Sales Customer retention 191

Outsource Consultants

AUGUST 21, 2023

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. US Companies Expanding Close to Home After the disastrous supply chain complications of 2022, many companies are beginning to bring support closer to their US market.

Call Center 67

Call Center outsourcing Government Education 67

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. See the full agenda and secure your seat at BIG RYG 2022. See the full agenda and secure your seat at BIG RYG 2022. Because we believe that’s the only way we grow.

Accountability 98

Accountability Management Personalization Customer Experience 98

LiveVox

APRIL 22, 2022

Companies are moving forward in 2022 with executives largely optimistic about the potential for revenue growth. The post Top Opportunities for CX & Contact Center Leaders in 2022, Part 2: More Insights from Industry Experts appeared first on Livevox.

Contact Center 59

Contact Center Customer Experience 59

kommunicate

NOVEMBER 4, 2022

Last Updated on November 4, 2022 There is no other industry in this world where time plays such a critical role in saving lives other than the healthcare industry. The post Top 9 benefits of WhatsApp chatbots in Healthcare Industry appeared first on Kommunicate Blog.

Healthcare 96

Healthcare Chatbots 96

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Let’s find out! Omnichannel Support.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. Gain Grow Retain.

Best practices 116

Best practices SaaS B2B Marketing 116

ShepHyken

MARCH 28, 2022

Total Retail) The latest post to take LinkedIn by storm wasn’t an announcement about a startup raising millions in funding or an A-list executive joining the board of an industry titan. While the author focuses on the hospitality industry, the ideas can be considered for any type of points or perks type of program.

Customer Service 163

Customer Service Entertainment Personalization Customer Experience 163