IdeasUnlimited

JULY 13, 2023

To bookend a successful 2022, IdeasUnlimited held its year-end event in the Philippines which was focused on highlighting the unwavering effort and commitment of its team members. Workers from the centers joined the event to take part in the celebration. The 2022 year-end event is a clear representation of that philosophy.

Entertainment 52

Entertainment Call Center Management Personalization 52

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. We are also overjoyed to witness the response of all the companies attending the event.

voip 98

voip Telecommunications Contact Center Call Center 98

Fonolo

MAY 11, 2022

That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. EECU proudly supports numerous programs, activities, and events in the community. . The post Announcing the Winners of the 2022 CX Excellence Awards first appeared on Fonolo.

Abandon rate 91

Abandon rate Education Contact Center Call Center 91

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. Contents: It’s not about going digital; it’s now about digitally evolving.

Customer Service 98

Customer Service Self service Chatbots B2B 98

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Event speakers included: Guy Nirpaz, Founder and CEO, Totango. Couldn’t attend in person? Jamie Bertasi, President and COO, Totango.

Engineering 92

Engineering SaaS Best practices Enterprise 92

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. This honour means even more as we prepare for the upcoming launch of the next innovative release of our V-Person technology. We were also awarded ‘Best Conversational AI Solutions’ in the SME News 2022 IT Awards.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

VirtualPBX

JULY 21, 2023

With the summer season in full swing, businesses find themselves presented with a remarkable opportunity to connect with customers at outdoor events. million in 2022 to 99.5 How to Use QR Codes This Summer QR on Sandwich Signs: Sandwich signs are a common sight at outdoor events. million in 2025.᠎

Gamification 52

Gamification Advertising Sales Marketing 52

Totango

APRIL 5, 2022

Scheduling control: Can you schedule delivery of your surveys at select events in your customer’s lifecycle ? Feedback loops: Does your solution make it easy to follow up your survey with personalized actions based on individual responses, such as upsell offers or customer retention efforts?

Upselling 102

Upselling Surveys Analytics Customer retention 102

TeleDirect

AUGUST 10, 2022

2022 is a unique year, both in terms of business and global affairs. Business process outsourcing trends confirm that as society naviages the long-term effects of major events like Covid-19, it’s made a difference to the way companies operate, what customers expect from their services and the forms of technology available to brands.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Call Center Advertising 62

Quiq

OCTOBER 4, 2022

This week (October 3-7, 2022), and every first full week of October, is National Customer Service Week (NCSW) in the U.S. First proclaimed a national event by the U.S. Since we couldn’t go to stores in person, we were bound to shop online—and shop online we did. Happy National Customer Service Week!

Customer Service 81

Customer Service Morale Contact Center Consulting 81

Fonolo

MAY 11, 2022

That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. EECU proudly supports numerous programs, activities, and events in the community. . The post Announcing the Winners of the 2022 CX Excellence Awards first appeared on Fonolo.

Abandon rate 67

Abandon rate Education Contact Center Call Center 67

Balto

JUNE 30, 2022

It’s been a few days since Customer Contact Week 2022 in Las Vegas ended, and we’re still buzzing from all the amazing insights and new contacts we made. But was the world truly opening back up and willing to participate in in-person events post COVID? Partner Events. More to Come in 2022.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

Quiq

JANUARY 5, 2022

Last year’s priority shift has set the stage for a game-changing 2022. Personalization will become table stakes. For years, CX professionals have advocated for more personalized experiences—especially in the online space. And 45% will actually take their business elsewhere if they don’t receive a personalized experience.

Contact Center 52

Contact Center Chatbots Self service Personalization 52

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. The post Top 10 Insights from Customer Success Executives in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Engineering 83

Engineering Enterprise Sales Customer Experience 83

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. We’re only human and dealing with a torrent of media, distractions, deadlines, personal issues, and everything in between. We’re only human and dealing with a torrent of media, distractions, deadlines, personal issues, and everything in between. Show us your ways. Start with our top five.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Netomi

JULY 26, 2022

Today, omnichannel experiences and personalization are both imperative, and many professionals are looking to personalize their CX and embrace more channels beyond just call centers and email. Here, we share our most notable learnings from CXFS 2022: Customer Experience for Financial Services.

Banking 52

Banking Personalization Customer Experience Analytics 52

Netomi

JULY 26, 2022

Today, omnichannel experiences and personalization are both imperative, and many professionals are looking to personalize their CX and embrace more channels beyond just call centers and email. Here, we share our most notable learnings from CXFS 2022: Customer Experience for Financial Services. Keep the “human element” alive.

Banking 52

Banking Personalization Analytics Customer Experience 52

Pipkins

AUGUST 31, 2022

Players compete in 4 different events – singles, doubles, triples and 4 person – to earn points for their team and cash prizes. The post August Newsletter 2022 appeared first on Pipkins. The annual Missouri State Governor’s Cup Dart Tournament was held Aug. 5-7 in Osage Beach, MO at the Inn at Grand Glaize.

Engineering 52

Engineering Customer Care Management Personalization 52

C Space

FEBRUARY 2, 2022

Customer Inspired Perspectives on Grocery and Drinks Trends in 2022. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends.

Banking 52

Banking Metrics Marketing Customer Experience 52

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized? High tech and high touch.

Personalization 78

Personalization Transportation Brand ambassadors Feedback 78

Jon Arnold

SEPTEMBER 28, 2022

My busy season for in-person industry events starts next Thursday, and after that, I’ll be on the road most of the time right through mid-November - yeow. I’ll be posting updates for these various events soon, and here’s the first one. Finally, the coast has cleared for going in-person, and am very much looking forward to it.

Personalization 59

Personalization Contact Center 59

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. TSIA World Interact 2022 in Orlando is a wrap, but the key takeaways above shouldn’t be one-hit-wonders. The post TSIA World Interact 2022: Key Takeaways appeared first on ESG.

Upselling 52

Upselling Sales Marketing Management 52

CustomerSuccessBox

DECEMBER 13, 2021

Here are some of the Customer Success trends in 2022 that will help you make sense of the incoming changes. Customer Success trends in the year 2022. It correlates all of these, i.e. hundreds of data points and millions of tracked feature events with renewal history, to learn what really drives renewals and upsells.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. The post Where Is Customer Success Headed in 2022? How did you go bankrupt?”

Benchmark 97

Benchmark Metrics Chief Customer Officer Sales 97

AWS Machine Learning

NOVEMBER 18, 2022

First, there are many common use cases that you can address with a combination of AI/ML and other AWS services, such as Intelligent Document Processing, Contact Center Intelligence, and Personalization among others. And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event!

Contact Center 74

Contact Center Engineering Analytics APIs 74

Netomi

JULY 11, 2022

Opens a personal and casual feel Unlike the formality of phone calls (and without the hold times), live chat has a back and forth exchange more similar to what one might experience with friends or family. The Best Live Chat Software in 2022. What makes Netomi a top live chat software in 2022? Other key features.

Chatbots 52

Chatbots Analytics CRM Metrics 52

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized? High tech and high touch.

Personalization 52

Personalization Transportation Brand ambassadors Feedback 52

JustCall

NOVEMBER 25, 2022

Real-time or post-event information about clients’ emotional states also should be provided. The top 10 trusted voice analytics software of 2022 are shown below. The post Trusted Voice Analytics Software of 2022 appeared first on. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

AWS Machine Learning

SEPTEMBER 9, 2022

Amp uses machine learning (ML) to provide personalized recommendations for live and upcoming Amp shows on the app’s home page. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Lambda allows for automatic scaling to incoming volume of events.

Personalization 70

Personalization APIs Engineering Metrics 70

Jon Arnold

NOVEMBER 7, 2022

Never crossed the country this many times in so short a period as now, but that’s how the fall travel season is rolling in 2022 for analyst events. Next stop is Zoomtopia, and it’s my first in-person Zoom event since the pandemic started.

Personalization 73

Personalization 73

Beyond Philosophy

FEBRUARY 16, 2022

For example, at a recent CX Live Event, I heard Michelle Huenink, Director, Customer Experience & Success at Microsoft, speak about how the company was using their data to provide predictive—and in some cases—prescriptive experiences to their customers. 22:09 Colin asks about segmentation and how they use it to personalize experiences.

Self service 221

Self service Consulting Consulting Customer Experience 221

ShepHyken

AUGUST 4, 2023

In 2022 alone, over 422 million US citizens were impacted by some form of data breach resulting in their personal information being exposed to malicious actors.

Customer Experience 156

Customer Experience Technology Accountability Marketing 156

The Petrova Experience

DECEMBER 14, 2021

A blunder that would never have happened if Better.com had a return to office plan that defined how and when Leadership should use video communications tools in lieu of in-person conversations. Beyond that, you must plan to support management in building the work ecosystem in 2022. Expand the Geography of In-Person.

Real estate 52

Real estate Journey mapping Employee engagement Personalization 52

AWS Machine Learning

JUNE 22, 2023

Over 500 machine events are monitored in near-real time to give a full picture of machine conditions and their operating environments. Light & Wonder teamed up with the Amazon ML Solutions Lab to use events data streamed from LnW Connect to enable machine learning (ML)-powered predictive maintenance for slot machines.

Automotive 78

Automotive Engineering Metrics Finance 78

Outsource Consultants

MARCH 31, 2022

One specific example would be chatbots, which analyze customer queries and responses to better serve the next person in line. In the event of an expected increase in calls, working with your team and BPO partner is vital. Events can be planned for even when they are unexpected.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67