ViiBE Blog

JANUARY 19, 2022

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management, it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. Natalia Barszcz 2 August 2021 Download now 2. can pitch in.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

JivoChat

JUNE 9, 2021

Today’s world of digital marketing is robust and diverse. This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. One technology leading the way online is chatbot marketing. What is Chatbot Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ShepHyken

AUGUST 23, 2021

However, there is a difference between a loyalty program and a marketing program. The idea behind any loyalty or marketing program is to drive repeat business. Bluleadz) At the end of the day, you can invest all you want in fancy customer relationship management (CRM) tools and omnichannel communications.

Customer Service 44

Customer Service CRM Marketing Customer Experience 44

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? Digital Marketing ). Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? Digital Marketing ). Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99

Wait times 52

Wait times Sales Scripts B2B 52

Fonolo

APRIL 29, 2021

Agents will perform phone outreach to create sales opportunities, verify information, conduct surveys, and much more. With that said, start your search with these three technologies: Top Contact Center Technology Trends in 2021. Avaya is one of the most popular phone systems, but there are many options on the market. CRM system.

Call Center 128

Call Center outsourcing CRM Technical Support 128

CustomerSuccessBox

JANUARY 10, 2022

You are also the interface between the client and your Marketing and Product teams. Finally, ask for references from his former clients to assess how well he was integrated into their teams, the relationship with his main contact, and the proper use of the CRM tool in his daily life. Customer Success Manager Salary Trends 2022.

Management 52

Management Surveys Customer advocacy Accountability 52

Calabrio

FEBRUARY 26, 2021

The Workforce Optimization Innovation Awards recognizes vendors that are using data-driven analysis to advance the call center, CRM and teleservice industries one solution at a time. Continued Momentum into 2021. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 52

Analytics Contact Center contact center solutions CRM 52

JivoChat

MARCH 10, 2021

An InContact survey found that 87% of customers want proactive customer support. Gathering customer feedback is an effective market research tactic to fuel better proactive customer service. You can use survey tools or CRM (customer relationship management) software to dig into customer data to find out what your audience wants.

Customer Service 52

Customer Service Surveys Feedback Customer Support 52

DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation.

Analytics 107

Analytics Enterprise Contact Center Marketing 107

CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

3CLogic

MAY 26, 2022

During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. The Customer Experience (CX) Management market reached $2.9 billion in 2021 and is expected to grow 15.3% Do you have customer service survey results?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. According to a recent survey, 50% of banking consumers want a seamless mix of physical and digital services during their buying journey. As we look ahead, 2022 promises, even more changes for the financial services industry.

Customer Experience 92

Customer Experience Banking Chatbots CRM 92

JivoChat

APRIL 8, 2021

81% of marketers expect to compete almost entirely based on the customer experience. With this information, sellers can tailor their brand messaging and marketing materials to appeal to buyers. In doing so, they help amplify your brand message, performing word-of-mouth marketing to attract new customers. CRM integrations.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Education Services Group

JANUARY 19, 2021

According to TSIA’s The State of the Technology Industry 2021 , COVID-19 has accelerated technology business trends that were already uprooting traditional business models. We’re thrilled to report that our study found strong collaboration between CS and their counterparts in sales, product, marketing, and operations.

Finance 52

Finance SaaS Benchmark Surveys 52

CSM Magazine

DECEMBER 10, 2021

The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. Understand Your Employee Journey —When it comes to marketing a product, the customer journey is an integral factor in deciding which touchpoints and messages make sense for a specific customer in a specific moment.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

Quiq

MAY 26, 2022

In Microsoft’s 2020 survey , respondents reported that only occasionally (31%) did the agent have this information. The same Zendesk survey reported that 72% of customers expect agents to have access to all relevant customer information. If you don’t, your marketing team probably does.)

Self service 67

Self service Morale Surveys Customer Service 67

CSM Magazine

FEBRUARY 14, 2023

Research by a conglomerate of online retailers in 2021 found that over 80% of online purchases made from a mobile device were abandoned at the checkout page. Perhaps a link to a survey platform to find out why the shopper abandoned their cart and offer a nominal discount for their answers could also be a way forward.

Construction 52

Construction Analytics CRM Surveys 52

Quiq

MAY 26, 2022

In Microsoft’s 2020 survey , respondents reported that only occasionally (31%) did the agent have this information. The same Zendesk survey reported that 72% of customers expect agents to have access to all relevant customer information. If you don’t, your marketing team probably does.)

Self service 52

Self service Morale Surveys Customer Service 52

aircall

MAY 28, 2021

With best practices for text messaging, your customer-facing teams will provide better service, while your sales and marketing teams can better interact with leads on a more personalized scale to more efficiently close deals. Your marketing, sales, and support teams all have different roles within your business.

Best practices 62

Best practices Sales Wireless Marketing 62

Comm100

MAY 20, 2022

adults surveyed now say that they’re online “almost constantly”. In 2021, the average live chat CSAT score stood at an impressive 84%. Brands recognize the importance of personalization too – 83% of marketers believe that personalization is a key differentiator from the competition. Increase engagement and market reach.

Wait times 75

Wait times Benchmark Sales Personalization 75

DMG Consulting

JULY 31, 2019

Improved marketing effectiveness for the digital era. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Marketing organizations need to know which campaigns are most effective in attracting customers and generating revenue.

Consulting 48

Consulting Consulting Interactive Voice Response Virtual Agent 48

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Likewise, check for the basics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

aircall

MAY 26, 2021

Here’s a list of reasons data on digital shopping trends is important: Informs marketers on what customers want and where to reach them. China estimates that about half of its sales will be online in 2021. trillion in 2021 to $6.4 Use automated surveys to gather feedback from happy and unhappy customers. 16% of U.S.

Customer Experience 62

Customer Experience Real estate Sales Surveys 62

JivoChat

MARCH 20, 2022

According to Statista report , the number of digital buyers worldwide in 2021 was over 2.14 What market is your online store going to focus on? You can build your brand’s image to be recognized as a specialist in a market niche and distinguish yourself from generalist competitors. billion, while in 2016 it was 1.66

Marketing 75

Marketing Sales B2C B2B 75

Inbenta

MAY 16, 2022

But how exactly is the telecom industry adapting to the challenges of today’s market? AI chatbots are often used in tandem with a CRM system. CRMs are repositories of customer data. Add this to a CRM database, and AI can extrapolate relevant user data into actionable insights. One answer is AI chatbots. Conclusion.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

JivoChat

AUGUST 18, 2021

This article is your guide on how to improve customer experience in 2021. Businesses and consumers have all kinds of ways to connect in 2021. Ads and marketing endeavors. Consider greeting customers by name in chat interactions and marketing emails. This means that customer experience is relevant in every interaction.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

Hodusoft

JANUARY 1, 2023

Using this system, call center agents call customers to market products or services. High-quality outbound call center software can be integrated with customer relationship management (CRM) software. Outbound call center As the name suggests, an outbound call center makes outgoing calls to customers.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Read below to learn about the awards and meet this year’s winners.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

Global Response

DECEMBER 21, 2022

Did you know that a survey of marketing leaders revealed that 81% believe their brands compete mostly or solely on the basis of customer experience? And by providing a better product-market fit, you in turn create better customer experiences and more loyal customers. But how do you do this? We’ll show you how, step-by-step.

Feedback 62

Feedback Metrics Personalization Customer Experience 62

aircall

JUNE 9, 2021

Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. According to our 2021 E-Commerce report , we found that phone, email, and web chat were the most preferred channels, at 87%, 83%, and 72%. One challenge? How often do customers call back with the same issue?

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Without further ado, let’s take a look at the best AI chatbots for 2021 and beyond. What makes Netomi one of the best AI chatbots of 2021? Multi-lingual.

Chatbots 126

Chatbots APIs Surveys Analytics 126

C3Centricity

MAY 25, 2020

No doubt it will need updating in 2021 when the fallout from the current pandemic becomes clearer. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. CEX #CRM #CustomerSatisfaction Click To Tweet.

Technology 77

Technology Big data Analytics Personalization 77

Global Response

DECEMBER 13, 2022

data from your own customer communications and surveys. One important method of lowering your CES is adopting an omnichannel approach—not just to marketing but to customer service and customer experience as well. survey responses. You’ll need to factor in specifics such as: your industry and products or services.

Customer Experience 71

Customer Experience outsourcing Average Handle Time Personalization 71

Quiq

JUNE 1, 2022

million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. An Accenture survey revealed some key insights: Consumers who increased usage during the pandemic. Even though retail has reopened, many consumers still plan on continuing the digital trends.

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

Quiq

JUNE 1, 2022

million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. An Accenture survey revealed some key insights: Consumers who increased usage during the pandemic. Even though retail has reopened, many consumers still plan on continuing the digital trends.

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52