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Top 5 Customer Service & CX Articles for Week of January 15, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline. Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for Week of January 12, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline. Here are my top five picks from last week.

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The Power of Relentless Customer Service

CSM Magazine

Lots of executives talk about their focus on customer service. Over the decades I’ve been researching and speaking, it has become very clear to me that: The most successful organizations in the world—business, government, and non-profit—keep customer service at the center of their work. I like to follow service leaders.

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Billing Dispute? Try Visual Customer Service for Real-time Proof

TechSee

Visual engagement has been proven especially effective across a wide range of sales, marketing and customer service and support scenarios, providing the quickest route to success and resolution in a number of use cases. According to Oracle , energy providers worldwide spend about $30 billion dollars every year on customer care.

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5 Reasons Why Social Media Is Critical for Great Customer Service

Win the Customer

By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. How about being a bit more personal and actually communicating with your customers? Remember when customers were limited to using the telephone if they wanted to contact businesses? A stream of new ideas.

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Top 3 Insights from the 2016 Global Contact Center Benchmarking Report

Calabrio

At Calabrio, we like to stay ahead of the curve so we can meet our customers where they want to be tomorrow, instead of where they were yesterday. One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.