Top 5 Customer Service & CX Articles for Week of January 15, 2024
ShepHyken
JANUARY 14, 2024
Each week, I read many customer service and customer experience articles from various resources. Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline. Here are my top five picks from last week.
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