Beyond Philosophy

MAY 14, 2015

Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance. While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester.

Self service 402

Self service Best practices Customer Experience Call Center 402

Cisco - Contact Center

JANUARY 29, 2024

Since its launch in 2014, Cisco DevNet has been more than just a platform for developers and IT professionals. It has been a thriving community of like-minded individuals driven by their passion for… Read more on Cisco Blogs

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Beyond Philosophy

FEBRUARY 2, 2015

If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. 16 December 2014. < 16 December 2014. < Read more about the book and register for the webinar, here. < [link].

Marketing 416

Marketing Customer emotions Consulting Consulting 416

ijgolding

DECEMBER 30, 2014

As we approach the last 24 hours before the end of 2014, I feel it is time to reflect on the last twelve months in the world of Customer Experience. Today is the 30th December 2014 – a day that I am pinching myself at the amazing advance that has been made in the profession that Customer Experience has become.

Customer Experience 85

Customer Experience Customer centricity Personalization 85

Vonage

MAY 25, 2016

Research unveiled this week from NewVoiceMedia reveals that $11 billion is lost by businesses in Australia each year following a bad customer experience – an increase of 38 percent and $3 billion from 2014. It’s not the product. It’s the experience.

Customer Service 63

Customer Service Education Contact Center Customer Experience 63

Beyond Philosophy

JANUARY 19, 2015

Here is one of the most significant finding s (as reported by Ed Keller, CEO of Keller Fay Group, a leading word-of-mouth research and consulting firm , in a recent blog): - Brand categories talked about online differ widely from those talked about offlline. In this blog, we’re zeroing in on automotive word-of-mouth.

Automotive 358

Automotive Marketing Consulting Consulting 358

Beyond Philosophy

SEPTEMBER 9, 2014

9 May 2014. 20 August 2014. < Blogs Customer Analysis Customer Experience' While the two sets of data are remarkably similar (correlation), there is no causation between them. Besides, everyone knows that the divorce rate in Maine went down because of all the seagulls in town. www.businessinsider.com.

Consulting 403

Consulting Consulting Customer Experience 403

Beyond Philosophy

SEPTEMBER 19, 2014

If you enjoyed this post, you might be interested in the following blogs: What Story Are You Telling Your Customers Today? www.psychology.today.com 1 August 2014. 10 August 2014. Blogs Expert''s Insights' What are your suggestions to getting people to do what you want? How to Get People to Do What You Want.”

Airlines 296

Airlines Consulting Consulting Metrics 296

aircall

JULY 18, 2022

Pailhes co-founded Aircall in 2014 and has led the global company to achieve over $1bn valuation and scale to serve more than 13,000 customers in over 100 countries. In 2014 Haske and the Paylocity leadership team took the company public on NASDAQ under ticker symbol PCTY. Press contacts . Press contacts . Aircall US PR Contact.

SaaS 62

SaaS Marketing Management 62

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

Acquire BPO

JULY 10, 2024

This initiative aligns with Quezon City’s ongoing dedication to inclusivity, underscored by the Gender-Fair Ordinance established in 2014. In addition to the heartfelt ceremony, Quezon City introduced the Right to Care cards, empowering LGBTQIA+ couples to make critical health decisions for their partners during emergencies.

Government 52

Government 52

Beyond Philosophy

OCTOBER 24, 2014

1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction ” on Thursday, October 30th, 2014. Blogs Customer Experience' If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 I couldn’t agree more.

Consulting 297

Consulting Consulting Customer Experience Feedback 297

Beyond Philosophy

DECEMBER 26, 2014

If you enjoyed this post, you might be interested in the following blogs: 2012 Customer Experience Predictions: Positives and Pitfalls. The Future of Customer Experience in 2014. Blogs Customer Experience' I’d be interested to hear your opinion on my predictions in the comments below. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Service 418

Customer Service Customer Experience 418

Beyond Philosophy

JANUARY 16, 2015

The end of 2014 was really busy. If you enjoyed this post, you might be interested in the following blogs: Apple’s Customer Experience Geniuses: Finding New Way to Facilitate Empathy. My wife just had a fairly serious surgery (she’s doing great, but recovery takes time), and I am launching a eBook. appeared first on Beyond Philosophy.

Customer Experience 381

Customer Experience Marketing Management 381

Beyond Philosophy

DECEMBER 8, 2014

We have had the pleasure of working with Caterpillar for a while, and recently I was asked to judge their ‘Excellence in Customer Experience Awards for 2014.’ If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor. You Will Now.

Employee engagement 355

Employee engagement Customer retention Customer centricity Customer Experience 355

Amity

JANUARY 22, 2014

Dave Strang from Achievers replies to a audience question at the Customer Success Meetup event on January 22, 2014. In 2014, he plans to further define the role of customer success in the organization and “calm the nerves” of the sales team. Have you set your Customer Success New Year’s Resolutions yet?

Chief Customer Officer 48

Chief Customer Officer Sales Customer Care Surveys 48

Beyond Philosophy

JULY 19, 2018

In 2014, an essay in the Journal of the Royal Society of Medicine showed that while 62% of citizen’s in the UK said they were willing to donate organs, only 31% were on the actual registry. 2014): 56–60. It means that every resident is a donor unless they specifically say they do not wish to be. Sunstein, Cass R.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

Beyond Philosophy

SEPTEMBER 19, 2014

If you enjoyed this post, you might be interested in the following blogs: What Story Are You Telling Your Customers Today? www.psychology.today.com 1 August 2014. 10 August 2014. Blogs Expert''s Insights' What are your suggestions to getting people to do what you want? Follow Colin Shaw on Twitter @ColinShaw_CX.

Airlines 218

Airlines Metrics Customer Experience Personalization 218

Customers That Stick

DECEMBER 11, 2014

The Holiday Shopping Experience: Customer’s Viewpoint 2014 was conducted on November 24, 2014 and surveyed 450 male and females between the ages of 18-65 living in the United States. Blog Uncategorized' Embed This Image On Your Site (copy code below): Courtesy of: Customers That Stick.

Customer Experience 160

Customer Experience Surveys 160

Beyond Philosophy

SEPTEMBER 26, 2014

Alex Edmans, from the London School of Business, looked at real-time data this past June during the 2014 World Cup in Brazil. Last year, we published a blog that talked about how despite evidence to the contrary, many consumers still had a lack of confidence in the economy. Blogs Customer Analysis'

Consulting 326

Consulting Consulting Marketing Analytics 326

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. Hence, in 2014, One Millimeter Mindset customer retention became the logical next-step evolution of Sales Aerobics for Engineers®. Subscribe to my blog. Ours is a holistic dialogue. Take a read.

Customer retention 36

Customer retention Engineering Coaching Sales 36

Comm100

FEBRUARY 19, 2014

Chat Away in 2014. The post Accessibility is Key to Customer Satisfaction in 2014 appeared first on Comm100 Blog. Proactively engaging website visitors indicates a willingness to deliver a great customer experience which can certainly lead to customer loyalty and long term customer relationships. The evidence is apparent.

Benchmark 40

Benchmark Surveys Technology Customer Service 40

Spearline

JANUARY 6, 2022

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Inbound voice reigns Voice continues to be the primary customer contact channel.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Beyond Philosophy

JUNE 12, 2015

over the four quarters of 2014). If you enjoyed this post, you might be interested in the following blogs: Philosophies to Improve Your Customer Experience in 2015. Given the focus on CX over the years and the resources allocated to it, the question becomes are organizations really getting the return on this investment?

Customer Experience 343

Customer Experience Customer centricity Employee engagement Call Center 343

Beyond Philosophy

MARCH 16, 2015

Customer Experience continued to be a dominant business issue throughout the world in 2014. If you enjoyed this post, you might be interested in the following blogs: Why Publicity Stunts Aren’t Always Great for Customer Experience. We get many inquiries for our services globally. Please click here to learn more.

CRM 305

CRM Employee engagement Customer retention Customer Experience 305

Creative Virtual

FEBRUARY 7, 2023

I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It. But what does it mean to make personalization more personal?

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

aircall

SEPTEMBER 7, 2022

Pailhes, alongside his co-founders Jonathan Anguelov, Pierre-Baptiste Béchu and Xavier Durand, launched Aircall in 2014 after seeing the need for a better communication platform for businesses to interact with their customers. . The post John Kinzer Joins Aircall’s Board of Directors appeared first on Aircall Blog.

SaaS 62

SaaS Finance Metrics Management 62

Beyond Philosophy

NOVEMBER 4, 2014

19 August 2014. < 19 August 2014. < “The Simple Way to Minimize Buyer’s Remorse.” www.neurosciencemarketing.com. 16 July 2013. < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 29 July 2011. < [link].

Customer emotions 283

Customer emotions Customer centricity Consulting Consulting 283

Beyond Philosophy

OCTOBER 24, 2014

1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction” on Thursday, October 30th, 2014. If you enjoyed this post, you might be interested in the following blogs: How Emotions Generate $$$. I couldn’t agree more. We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 3 Steps to Becoming #1 on Trip Advisor.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Beyond Philosophy

SEPTEMBER 19, 2014

If you enjoyed this post, you might be interested in the following blogs: What Story Are You Telling Your Customers Today? www.psychology.today.com 1 August 2014. 10 August 2014. Blogs Expert''s Insights' What are your suggestions to getting people to do what you want? Follow Colin Shaw on Twitter @ColinShaw_CX.

Airlines 150

Airlines Metrics Customer Experience Personalization 150

Beyond Philosophy

SEPTEMBER 9, 2014

If you enjoyed this post, you might be interested in the following blogs: Behavior Psychology Proves That Event Boundaries Affect Customers’ Memory of Your Experience. 9 May 2014. 20 August 2014. < < [link] > Blogs Customer Analysis Customer Experience' New Research Shows Acceptance of an Emotional Experience.

Customer Experience 186

Customer Experience 186

Beyond Philosophy

JULY 9, 2015

A 2014 Nielsen survey revealed 55% (global average) of respondents, male and female, would pay more for products from companies with a commitment to corporate social responsibility. If you enjoyed this post, you might be interested in the following blogs: Why Men and Women Remember Things Differently. Reserve your spot today!

Surveys 274

Surveys Customer centricity Marketing Customer Experience 274

Beyond Philosophy

APRIL 15, 2015

20 November 2014. Blogs Thought Leadership' He believed that your best strategy was to protect yourself from your business rivals. There were five forces involved in the image to the right: Source: Forbes.com. What Killed Michael Porter’s Monitor Group? The One Force That Really Matters.” 29 January 2015.

Journey mapping 310

Journey mapping Consulting Consulting Airlines 310

Nicereply

FEBRUARY 15, 2021

In 2014 we started a tradition of honoring the best support teams among our customers. appeared first on Customer Happiness Blog. Celebrate Leaders in Customer Service. We’re thankful that with the help of amazing customer service teams we get to continue the tradition in the year 2021.

Customer Service 52

Customer Service 52

Beyond Philosophy

JUNE 16, 2015

According to their findings in a 2014 Nielsen study , 69% of opinion elite respondents try to learn more about the companies with which they are going to do business. If you enjoyed this post, you might be interested in the following blogs: Discounting A Luxury Brand: The Power of the Attention Cluster of Emotions.

Advertising 273

Advertising Customer centricity Customer Experience Marketing 273

Cisco - Contact Center

FEBRUARY 1, 2021

BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. Webex Contact Center [Solution webpage].

Contact Center 124

Contact Center Transportation Customer Experience Wireless 124

Nicereply

FEBRUARY 11, 2020

It all started in 2014 by rewarding 10 teams in 8 various categories. appeared first on Customer Happiness Blog. Thanks to amazing support teams, we have the opportunity to continue rewarding the best among our customers.

Customer Experience 59

Customer Experience Sales Customer Support Marketing 59