Beyond Philosophy

OCTOBER 24, 2014

Over time, however, it’s clear that while the technical aspect is important, the personality and attitude of your job candidates are critical to improving your Customer focus in your experience. 1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction ” on Thursday, October 30th, 2014. Blogs Customer Experience'

Consulting 297

Consulting Consulting Customer Experience Feedback 297

LiveChat

JANUARY 3, 2019

Yet another year has passed, you’re a year older person, but it’s a good thing! It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

Beyond Philosophy

JULY 19, 2018

In 2014, an essay in the Journal of the Royal Society of Medicine showed that while 62% of citizen’s in the UK said they were willing to donate organs, only 31% were on the actual registry. Let’s say you want your customers to get away from paper statements, which is far less personal and controversial than taking a kidney.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

Beyond Philosophy

SEPTEMBER 19, 2014

Trying to go for a whole new experience at one time is tough to convince any person of, especially a customer that likes the status quo well enough. If you enjoyed this post, you might be interested in the following blogs: What Story Are You Telling Your Customers Today? www.psychology.today.com 1 August 2014. 10 August 2014.

Airlines 218

Airlines Metrics Customer Experience Personalization 218

Beyond Philosophy

JUNE 16, 2015

Jeff Bezos said, “A brand for a company is like a reputation for a person. According to their findings in a 2014 Nielsen study , 69% of opinion elite respondents try to learn more about the companies with which they are going to do business. You earn reputation by trying to do hard things well.” Reserve your spot today!

Advertising 273

Advertising Customer centricity Customer Experience Marketing 273

Beyond Philosophy

OCTOBER 24, 2014

Over time, however, it’s clear that while the technical aspect is important, the personality and attitude of your job candidates are critical to improving your Customer focus in your experience. 1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction” on Thursday, October 30th, 2014. I couldn’t agree more.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Beyond Philosophy

SEPTEMBER 28, 2016

Not because their user numbers in July were reported to have dropped 30% since the same time in 2014. That your personal contact information is safe and secure? No longer because of their appointment of an up and coming CEO (that just happened to be female). Not even because Verizon is buying them for $4.8 billion, either ( maybe ).

Accountability 419

Accountability Big data Sales Consulting 419

Beyond Philosophy

SEPTEMBER 19, 2014

Trying to go for a whole new experience at one time is tough to convince any person of, especially a customer that likes the status quo well enough. If you enjoyed this post, you might be interested in the following blogs: What Story Are You Telling Your Customers Today? www.psychology.today.com 1 August 2014. 10 August 2014.

Airlines 150

Airlines Metrics Customer Experience Personalization 150

Beyond Philosophy

OCTOBER 3, 2014

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Individual development.

Coaching 385

Coaching Consulting Consulting Customer Experience 385

Comm100

FEBRUARY 19, 2014

Customers also expect the person on the other end of the chat to have all of the answers. Chat Away in 2014. The post Accessibility is Key to Customer Satisfaction in 2014 appeared first on Comm100 Blog. Competency is a key to one’s success as a web chat agent. The evidence is apparent.

Benchmark 40

Benchmark Surveys Technology Customer Service 40

Beyond Philosophy

FEBRUARY 3, 2015

As Aagaard points out, which gym a person joins is often driven by where the gym is. If you enjoyed this post, you might be interested in the following blogs: What Does Your Experience Smell Like? Engaging the Subconscious Shopper. The Moral Dilemma: Collecting Data on Customer Behavior. 4 September 2014. <

Consulting 304

Consulting Consulting Customer emotions Morale 304

aircall

JUNE 22, 2021

When we started Aircall in 2014, the phone was seen as a legacy business technology. Even back in 2014, we wanted to make a solution that was the primary, leading phone system for businesses. This is a major milestone, and I look forward to celebrating (hopefully in person) with our partners, customers, and the Aircall team!

Telecommunications 62

Telecommunications Finance Analytics Technology 62

Beyond Philosophy

MARCH 31, 2015

At a time when banks are closing branch locations at a record pace (over 1,400 in 2014, with Bank of America, alone, closing more than 140) that is likely to continue, the need for the services they offer remains pretty much the same. Blogs Customer Retention' Are they both? Are they neither? appeared first on Beyond Philosophy.

Banking 310

Banking Airlines Self service Finance 310

Beyond Philosophy

MAY 10, 2016

My example is TD Bank, where viral communication meets real, and valued, experience delivery on a personalized, and deeply emotional, level. The video chronicled customer reactions to the deeply personal and emotional response to the unexpected gifts they received through a TD Bank promotion.

Marketing 186

Marketing Banking B2C Consulting 186

Beyond Philosophy

APRIL 7, 2016

by the end of 2014. During the conversation, this person revealed the fact that he used to be in Customer Service. If you enjoyed this post, you might be interested in the following blogs: Key Learning from 15 Years of Net Promoter Stats. ACSI uses an overall U.S. Customer Satisfaction score to denote the health of the economy.

Consulting 284

Consulting Consulting Customer Experience Customer Service 284

Creative Virtual

OCTOBER 6, 2022

So, it’s no surprise that language is a common barrier in both personal and business interactions. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

aircall

DECEMBER 22, 2021

Employers are starting to adopt the “bring your own device” (BYOD) policy that is projected to hit almost $367 billion by 2022, up from just $30 billion in 2014. With 81% of people globally owning a smartphone , businesses are asking employees to use their personal devices for work purposes. . The End of the Work Phone. Quick Setup.

Sales 48

Sales Personalization CRM Surveys 48

Vonage

AUGUST 15, 2016

In addition, the Group’s “ 2014 State of Digital Transformation ” survey found that overhauling customer service to meet the expectations of digital customers was the lowest ranked of eight priorities on companies’ digital transformation initiatives. Personalize your customer service without getting too personal.

Self service 69

Self service Contact Center Surveys Sales 69

Talkdesk

OCTOBER 1, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Even in the digital sphere, clients value a personal touch. Join me for the next blog, as I will discuss the three remaining keys to supercharge your digital strategy. This is where your contact center strategy plays a crucial role.

Banking 74

Banking APIs Contact Center Best practices 74

Nicereply

MARCH 14, 2023

A book about leadership skills The Culture Map By Erin Meyer Published: 2014 Length: 290 pages The Culture Map should be an indispensable book on your shelf if you lead multicultural teams or have customers from different backgrounds (and that’s pretty much all of us). You’ve become the bad person in this scene. Happy reading!

Management 98

Management Call Center Metrics Entertainment 98

Beyond Philosophy

OCTOBER 3, 2014

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Individual development.

Coaching 170

Coaching Customer Experience Customer centricity Employee engagement 170

Win the Customer

DECEMBER 25, 2019

Social media sites have evolved from simply personal sharing portals to communication platforms that can enable organizations to deliver enhanced customer care and customer relationship development not typically capable in traditional customer service channels. 4 Steps to Starting a Social Customer Service Program.

Customer Service 115

Customer Service Advertising Customer Care Customer retention 115

aircall

DECEMBER 16, 2022

With a comprehensive CRM that is integrated into your cloud-based business phone system, you can start creating personalized customer interactions. Since 2014, Aircall has been helping businesses around the world not only make sales but also create unforgettable customer experiences. Protect precious time with an automated workflow.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Beyond Philosophy

OCTOBER 3, 2014

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Individual development.

Coaching 150

Coaching Customer Experience Customer centricity Employee engagement 150

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. They want the whole experience, much like the personalized service you’d expect to get at an elite spa or a 3-star Michelin restaurant. . Personalize communications. Personalized service helps customers feel like they’re the only person in a crowd, and that has much value.

Call Center 126

Call Center Best practices call center software CRM 126

Beyond Philosophy

APRIL 7, 2016

by the end of 2014. During the conversation, this person revealed the fact that he used to be in Customer Service. If you enjoyed this post, you might be interested in the following blogs: Key Learning from 15 Years of Net Promoter Stats. ACSI uses an overall U.S. Customer Satisfaction score to denote the health of the economy.

Consulting 150

Consulting Consulting Customer Experience Customer Service 150

Beyond Philosophy

FEBRUARY 25, 2016

Its fourth-quarter, 2013 earnings fell 46% to $520 million, from $961 million in 2014, and sales were down 5%. When Boots’ loyalty program was about launch, it started with employees, who were actively encouraged to make personal use of the program. In January, 33% of U.S. One of these is Boots, the largest pharmacy chain in the U.K.

Banking 199

Banking Consulting Consulting Advertising 199

Customers That Stick

OCTOBER 13, 2014

VOLUME 35: September 2014. I have been observing and practicing choice minimization on a personal and professional level for many years now. The Month in Customer Service Blogging. Blog mashup customer service monthly mash monthly mashup' Thoughts on the Customer: Fewer Choices, More Happiness. Photo Credit: [link].

Call Center 119

Call Center Feedback Customer Service Customer Experience 119

GetFeedback

FEBRUARY 6, 2019

You worked hard to plan and deliver a fantastic in-person experience. Editor’s Note: This post was originally published in May 2014. The post Top 10 Tips for Gathering Event Attendee Feedback appeared first on GetFeedback Blog. Attendees will likely pop your survey open in transit. Keep survey design on-brand.

Feedback 110

Feedback Surveys Benchmark Best practices 110

ijgolding

OCTOBER 6, 2014

This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. Monday 29th September 2014. I must apologise to the person I spoke to as soon as possible. Tuesday 30th September 2014. I cheer myself up by going back to the café and writing my weekly blog post.

Customer Experience 80

Customer Experience Customer centricity Journey mapping Feedback 80

Beyond Philosophy

JUNE 28, 2019

The more established a person is, however, they are less likely to participate in symbolic self-completion. In some ways, it is like watching yourself as if you were another person make a choice and then drawing a conclusion about how you feel about it. 15 May 2014. The “Longhorns” are a proud school; their alumni are fanatics.

Sales 261

Sales Customer Experience Personalization Consulting 261

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Clearbit, a B2B tool that personalizes customer interactions, initially focused on top-line revenue as a key metric.

SaaS 98

SaaS Upselling B2B Metrics 98

NICE inContact

JULY 13, 2016

After six years in the cloud, Hoveround added inContact’s award-winning Personal Connection™ proactive outbound solution in 2014 and has seen outstanding results by eliminating the tell-tale awkward pause of typical legacy dialers. The post Power Countless Customer Experiences with inContact appeared first on inContact Blog.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Aspect

JULY 15, 2019

Pero las mejoras en las herramientas de software del agente representan solo una parte de esto , ya que e stos avances no satisfacen las necesidades del todo el personal del centro de contacto.? Entonces, ¿qué es más importante, facilitar la vida de los agentes o facilitar la vida del personal administrativo? .

Morale 73

Morale Chatbots Personalization 73

aircall

JUNE 25, 2018

But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. So trying to manage everything through our personal cell phones was a real problem.”. Nothing inspires summer vacation plans quite like a winter in Boston.

Morale 59

Morale CRM Call Center Personalization 59

ProProfs Blog

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Personalized Customer Engagement. Extensive personalization using the next best action increases average revenue per user by 166 percent. Customer loyalty.

B2B 204

B2B Banking Personalization Employee engagement 204

CSM Practice

FEBRUARY 24, 2020

In this blog series, we’ll examine each customer success metric category in separate blogs. An executive sponsor is a high-level person who is directly interested and focused on the positive outcome of your technology or services offering. READ our Customer Success BLOG: [link]. Customer Financial Metrics.

Metrics 52

Metrics Accountability Surveys SaaS 52