Callminer
SEPTEMBER 16, 2024
For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic value drivers. Read more in this blog.
Interactions
SEPTEMBER 16, 2024
Seizing the Opportunity: Why Interactions is the Future of Conversational AI As the world leader in Conversational AI solutions for customer support, Interactions stands at the forefront of innovation and excellence. The recent announcement that Microsoft-owned Nuance will reach its end of life on December 31st, marks a significant shift in the landscape of Conversational AI.
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OctopusTech
SEPTEMBER 16, 2024
Magento is one of the go-to options for eCommerce stores, as it is the 3rd most popular eCommerce platform after Shopify or WooCommerce. It provides many tools and convenient plugins that make it easy to create and manage an eCommerce store. That’s why Magento handles around $155 billion in sales every year through eCommerce stores, and it’s growing 33% every year.
Zappix
SEPTEMBER 16, 2024
This whitepaper explores the root causes of patient no-shows, their impact on health systems, and how technology-driven solutions can help reduce no-show rates and improve both patient and provider outcomes. The post Reducing Patient No-Shows in Healthcare: The Financial and Operational Impact on Health Systems and Technology-Driven Solutions appeared first on Zappix.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Vistio
SEPTEMBER 16, 2024
As a supervisor or executive overseeing a contact center, you know that the success of your operation relies heavily on your agents’ performance. Your agents are the frontline of customer interaction, and how well they handle inquiries, solve problems, and create a positive experience directly impacts your company’s reputation, sales, and customer retention.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
24-7 InTouch
SEPTEMBER 16, 2024
Brands are struggling to manage complex appeasement policies that protect customers, providers, and themselves. Agents tasked with handling reimbursements often face slow approvals, errors, and rising costs. Without the right tools, it’s nearly impossible to keep up—leading to missed details and unhappy customers. AI-powered solutions are the key to streamlining processes, boosting accuracy, and empowering agents to make faster, smarter decisions.
Cisco - Contact Center
SEPTEMBER 16, 2024
This year’s theme is Forward as One and it fits perfectly with our current landscape. It underscores the necessity of moving forward together—Cisco and our partners—as a unified force. To evolve and succeed in this ever-changing market, we must be aligned, collaborative, and committed to advancing together.
Concentrix
SEPTEMBER 16, 2024
Webinar The AI Arms Race—Are You Equipped to Defend Against AI-Enhanced Threats? Watch Now Protect your Security Operations Center (SOC) by fighting AI threats with AI. When cybersecurity and AI collide, the resulting combination can be a double-edged sword. AI can enhance organizational capabilities, but it could also create new vulnerabilities that cybercriminals can exploit.
AWS Machine Learning
SEPTEMBER 16, 2024
This post is co-written with Pradeep Prabhakaran from Cohere. Retrieval Augmented Generation (RAG) is a powerful technique that can help enterprises develop generative artificial intelligence (AI) apps that integrate real-time data and enable rich, interactive conversations using proprietary data. RAG allows these AI applications to tap into external, reliable sources of domain-specific knowledge, enriching the context for the language model as it answers user queries.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Concentrix
SEPTEMBER 16, 2024
Take a page from the Olympic playbook in creating intense fan engagement, turning momentary sparks of enthusiasm into lasting loyalty.
AWS Machine Learning
SEPTEMBER 16, 2024
The clustered regularly interspaced short palindromic repeat (CRISPR) technology holds the promise to revolutionize gene editing technologies, which is transformative to the way we understand and treat diseases. This technique is based in a natural mechanism found in bacteria that allows a protein coupled to a single guide RNA (gRNA) strand to locate and make cuts in specific sites in the targeted genome.
Concentrix
SEPTEMBER 16, 2024
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