‘Customer excellence is here: it’s just not very evenly distributed yet’. The Nunwood 2014 UK Customer Experience Excellence Report
OCTOBER 21, 2014
In 2014, it is very difficult to find an organisation who does not believe that the customer experience or being customer centric is NOT of value. I am often asked who the most customer centric brands in the UK are – the 2014 top 10 are a very good reflection: It is difficult to disagree with this bunch – although I am sure some will try!! Integrity is a word that few would associate with many industries in 2014 – it has been eroded so significantly since 2008.