teleopti

OCTOBER 9, 2018

Teleopti, världsledande leverantör av lösningar för strategisk optimering, har blivit utnämnt till en av Sveriges bästa arbetsplatser 2014 i undersökningen gjord av institutet Great Place To Work. I kategorin medelstora bolag kom Teleopti på nionde plats.

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ForeSee

NOVEMBER 19, 2014

In late October we started surveying Americans shopping online, via mobile apps, and in retail chain stores as part of our research for the Answers™ Experience Index (AXI): 2014 U.S. The post 2014 Holiday Shopping Trends: The Early Returns Are In appeared first on ForeSee.

Multichannel 86

Multichannel Surveys Customer Experience 86

ijgolding

OCTOBER 31, 2014

That is why I want to pose the question – 1914 or 2014: when was the best time to be a customer? For a customer there was only one predominant way to shop… one ‘channel’ That channel was the channel that in 2014 is continually in decline – Face to Face! Fast forward 100 years to 2014.

Transportation 92

Transportation Scripts Customer Experience Personalization 92

teleopti

OCTOBER 9, 2018

Die Veranstalter und Partner des CC Day 2014 laden Contact und Service Center Verantwortliche in Klöster und Schlösser ein, um sich in entspannter und zurückgezogener Atmosphäre zu informieren und untereinander auszutauschen. Round Table Gespräche zu Lösungen, die den Kundendialog voranbringen, stehen im Mittelpunkt der Veranstaltungsreihe.

Contact Center 48

Contact Center 48

ForeSee

DECEMBER 29, 2014

Today’s release of The Answers™ Experience Index (AXI): 2014 U.S. The post 2014 Holiday Shopping Trends: The Results Are In appeared first on ForeSee. It’s been another exhilarating year of learning, and we’re excited about the emerging industry trends we’re seeing. Customer Experience Research E-Commerce Multichannel Retail'

Multichannel 63

Multichannel Customer Experience 63

Salmat

OCTOBER 17, 2019

What can we expect from 2014? What are the biggest trends in the digital marketing world? What keeps digital marketers up at night? These were some of the hot topics covered at Kenshoo K2conference in February. Held in San Francisco, the conference hosted some of digital marketing’s sharpest minds.

Marketing 40

Marketing 40

Salmat

OCTOBER 9, 2018

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper.

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Salmat

OCTOBER 9, 2018

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper.

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ijgolding

OCTOBER 21, 2014

In 2014, it is very difficult to find an organisation who does not believe that the customer experience or being customer centric is NOT of value. Integrity is a word that few would associate with many industries in 2014 – it has been eroded so significantly since 2008.

Customer Experience 91

Customer Experience Customer centricity Customer retention Customer effort 91

Beyond Philosophy

NOVEMBER 10, 2014

According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. 26 August 2014. < 26 August 2014. < 24 April 2014. 26 August 2014. < 26 August 2014. < 26 August 2014. www.bautomation.com.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Salmat

OCTOBER 9, 2018

What can we expect from 2014? What are the biggest trends in the digital marketing world? What keeps digital marketers up at night? These were some of the hot topics covered at Kenshoo K2conference in February. Held in San Francisco, the conference hosted some of digital marketing’s sharpest minds.

Marketing 40

Marketing 40

Salmat

OCTOBER 9, 2018

What can we expect from 2014? What are the biggest trends in the digital marketing world? What keeps digital marketers up at night? These were some of the hot topics covered at Kenshoo K2conference in February. Held in San Francisco, the conference hosted some of digital marketing’s sharpest minds.

Marketing 40

Marketing 40

ijgolding

DECEMBER 30, 2014

As we approach the last 24 hours before the end of 2014, I feel it is time to reflect on the last twelve months in the world of Customer Experience. Today is the 30th December 2014 – a day that I am pinching myself at the amazing advance that has been made in the profession that Customer Experience has become.

Customer Experience 85

Customer Experience Customer centricity Personalization 85

CX Journey

DECEMBER 30, 2014

Did you stick with all of your CX resolutions for 2014? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year. Image courtesy of ilya vinogradov How much progress did you make with regards to improving the employee experience and the customer experience this year?

Journey mapping 66

Journey mapping Customer Experience Advertising Big data 66

Cisco - Contact Center

JANUARY 29, 2024

Since its launch in 2014, Cisco DevNet has been more than just a platform for developers and IT professionals. It has been a thriving community of like-minded individuals driven by their passion for… Read more on Cisco Blogs

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Callminer

MARCH 13, 2014

With customer experience management more important than ever, customer satisfaction has become an area of focus. Here’s a look at 3 best practices to establish call center customer-centricity.

Customer centricity 182

Customer centricity Call Center Best practices Customer Experience 182

Vonage

MAY 25, 2016

Research unveiled this week from NewVoiceMedia reveals that $11 billion is lost by businesses in Australia each year following a bad customer experience – an increase of 38 percent and $3 billion from 2014. How to future-proof your contact center technology and find your competitive advantage. It’s not the product. It’s the experience.

Customer Service 63

Customer Service Education Contact Center Customer Experience 63

Beyond Philosophy

NOVEMBER 17, 2014

Here’s a look at their stock over the past year: Source: Nasdaq.com on 10 September 2014. As a result, take a look at their stock price over the past five months: Source: Nasdaq.com on 10 September 2014. On the other hand, Google has great employee engagement. Their satisfaction rating by employees is 99%.

Employee engagement 410

Employee engagement Customer Experience Management 410

kommunicate

DECEMBER 2, 2022

Last Updated on December 2, 2022 Zendesk acquired Zopim in 2014 to rebrand it as Zendesk Chat. So, what IS Zendesk chat? Zendesk chat is a live chat software popular with businesses of all sizes worldwide. Zendesk chat also refers to software enabling your customer support team to engage with customers with automated bots. Customers [.].

Chatbots 97

Chatbots Customer Support 97

Amity

JANUARY 22, 2014

Dave Strang from Achievers replies to a audience question at the Customer Success Meetup event on January 22, 2014. In 2014, he plans to further define the role of customer success in the organization and “calm the nerves” of the sales team. Have you set your Customer Success New Year’s Resolutions yet?

Chief Customer Officer 48

Chief Customer Officer Sales Customer Care Surveys 48

Beyond Philosophy

MAY 14, 2015

While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). (Source: Brian Manusama, Gartner.com ). Clearly, more Customers want self-service options.

Self service 402

Self service Best practices Customer Experience Call Center 402

Customer Interactions

JANUARY 30, 2014

Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations. Here are my predictions for nine key physical security trends this year.

Big data 33

Big data Education Analytics Government 33

Customer Interactions

JULY 7, 2015

Interactions 2014 has kicked off at the uber-trendy Cosmopolitan Hotel, with more than 2,000 attendees making their way to Las Vegas. They’ve joined us to discuss market trends, share best practices, and look to the future of how companies will shape the customer journey.

Best practices 28

Best practices Marketing 28

Beyond Philosophy

JULY 19, 2018

In 2014, an essay in the Journal of the Royal Society of Medicine showed that while 62% of citizen’s in the UK said they were willing to donate organs, only 31% were on the actual registry. 2014): 56–60. It means that every resident is a donor unless they specifically say they do not wish to be. Sunstein, Cass R.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

aircall

JULY 18, 2022

Pailhes co-founded Aircall in 2014 and has led the global company to achieve over $1bn valuation and scale to serve more than 13,000 customers in over 100 countries. In 2014 Haske and the Paylocity leadership team took the company public on NASDAQ under ticker symbol PCTY. Press contacts .

SaaS 62

SaaS Marketing Management 62

ShepHyken

NOVEMBER 15, 2016

HelpSocial was developed inside Rackspace and eventually spun out with initial seed money funding from Mark Cuban in 2014. During his tenure at Rackspace, Matt was an initial member of the company’s social customer care team.

Customer Care 301

Customer Care Service level Accountability Customer Support 301

Customer Interactions

JULY 7, 2015

Interactions 2014, NICE’s global customer conference wrapped up today, but the journey has just begun. The Closing Session featured three keynote speakers who are leading organizations and industries to push the envelope of innovation, as well as our Excellence Awards ceremony.

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Spearline

JANUARY 6, 2022

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Inbound voice reigns Voice continues to be the primary customer contact channel.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Beyond Philosophy

FEBRUARY 2, 2015

16 December 2014. < 16 December 2014. < Follow Colin Shaw on Twitter @ColinShaw_CX. Sources: “Music and Memory: 5 Awesome New Psychological Studies.” www.spring.org.uk. < [link] > Mohana, Malini. Music & How it Impacts Your Brain, Emotions.” Psychcentral.com. < [link].

Marketing 416

Marketing Customer emotions Consulting Consulting 416

Momentum Telecom

JANUARY 9, 2024

Together let’s build your human momentum. More at gomomentum.com About Horizon Telecom: Horizon Telecom is an international independent next-generation telecom-as-a-service provider.

Management 116

Management Customer centricity Enterprise Service level 116

Customer Interactions

OCTOBER 3, 2014

I’m just back from the ASIS 2014 show in Atlanta. I had a lot to reflect on during my flight home. It was a busy few days. I moderated two insightful panels, one on justifying security investments and another on trends in security , and also hosted a PSIM workshop.

Analytics 31

Analytics Personalization 31

Comm100

FEBRUARY 19, 2014

Chat Away in 2014. The post Accessibility is Key to Customer Satisfaction in 2014 appeared first on Comm100 Blog. Proactively engaging website visitors indicates a willingness to deliver a great customer experience which can certainly lead to customer loyalty and long term customer relationships. The evidence is apparent.

Benchmark 40

Benchmark Surveys Technology Customer Service 40

5CA

APRIL 7, 2020

2014 was going to be a decisive year. I saw the situation, and I went for it. It was to be the year I got laid off from my well paid corporate job and the year I decided to study Permaculture and reunite with nature again!

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Customer Interactions

JULY 7, 2015

These insights offer a great reference point as companies work towards revamping their CX strategies for 2014. We collected a variety of informative articles on CX and contact centers, including many interesting statistics. Don’t forget to bookmark and take notes!

Contact Center 28

Contact Center 28

Callminer

JANUARY 14, 2014

New Forrester research predicts investment in analytics for 2014 & 2015; IBM Watson announcement confirms that IT purchasing is on the rise.

Analytics 182

Analytics 182

Customer Interactions

JULY 7, 2015

In honor of the New Year, many of our selections include lessons learned in 2013, and action plans for 2014. Our team collected some insightful articles on CX. The topics range from customer experience trends, to Big Data myths, and more. There’s a lot of great info to pick up on from these great reads, have a look!

Big data 28

Big data Customer Experience 28

Contact Center Pipeline

MAY 18, 2017

In 2014, TCL’s leadership team made a commitment to change that. If you are unfamiliar with TCL (The Creative Life), you probably won’t be for long. Although the brand is a worldwide leader in TV sales, until recently, it remained relatively unknown in the United States. Their goal: To become the No. 3 TV brand […].

Average Handle Time 124

Average Handle Time Sales Agent Empowerment Customer advocacy 124