Tue.Sep 17, 2024

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Potential Profit Killer: Making Assumptions About Customers

ShepHyken

My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a luxury store and asked to see a $25,000 chess set. The customer wasn’t dressed well, and the salesperson made the assumption that she couldn’t afford to buy it. The customer walked away, but before leaving the store, she visited the owner’s office, who also happened to be a close friend.

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Support for AWS DeepComposer ending soon

AWS Machine Learning

AWS DeepComposer was first introduced during AWS re:Invent 2019 as a fun way for developers to compose music by using generative AI. AWS DeepComposer was the world’s first machine learning (ML)-enabled keyboard for developers to get hands-on—literally—with a musical keyboard and the latest ML techniques to compose their own music. After careful consideration, we have made the decision to end support for AWS DeepComposer, effective September 17, 2025.

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How Artificial Intelligence is Changing Customer Expectations with Laura Burgess

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why are customer expectations rising in today’s market? How can AI enhance customer service experience? How can businesses effectively implement AI in customer service? Why is transparency when using AI in customer interaction? How can businesses balance between AI and human support?

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10 Key Questions CPG Leaders Should Ask About Customer-First Strategies for Expanded Loyalty

C3Centricity

CPG leaders (Consumer Goods Companies) understand that delivering exceptional consumer experiences is crucial for distinguishing their brands. A customer-first strategy has emerged as a pivotal approach to business success in every industry, prioritizing customers’ needs, preferences, satisfaction and delight across all facets of an organisation.

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The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

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Preserve access and explore alternatives for Amazon Lookout for Equipment

AWS Machine Learning

Amazon Lookout for Equipment , the AWS machine learning (ML) service designed for industrial equipment predictive maintenance, will no longer be open to new customers effective October 17, 2024. Existing customers will be able to use the service (both using the AWS Management Console and API) as normal and AWS will continue to invest in security, availability, and performance improvements for Lookout for Equipment, but we do not plan to introduce new features for this service.

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Navigating 10DLC Regulations: Ensure Compliance to Keep Your Business Texting Service Active

FluentStream

A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S. telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. Read More The post Navigating 10DLC Regulations: Ensure Compliance to Keep Your Business Texting Service Active appeared first on FluentStream.

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The Power of One: Aligning Workforce Teams for a Superior Customer Experience

5CA

The post The Power of One: Aligning Workforce Teams for a Superior Customer Experience appeared first on 5CA.

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VoIP Phone Service Solutions: A Guide – Best Options in 2024

NobelBiz

Businesses continue to evolve, and so do the technologies at work within them. One of the most significant innovations in the recent past within communications has been VoIP, or Voice over Internet Protocol. VoIP phone systems revolutionize how businesses can connect with one another and customers internally, through flexibility, cost savings, and high-quality service.

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The Pros And Cons of Key Legal Formations

VirtualPBX

Hear from guest blogger, Amanda Clark, on what SMS marketing can do for your e-commerce. When you start a new business , you’re faced with a number of critical decisions. Few of these decisions matter more over the long run than your decision about which legal formation to choose. The legal formation you choose for your business can affect virtually all aspects of your business, from how you report to the IRS to how you bring new employees on board.

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Your Roadmap to Successful AI Implementations in the Contact Center

CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

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Build RAG-based generative AI applications in AWS using Amazon FSx for NetApp ONTAP with Amazon Bedrock

AWS Machine Learning

The post is co-written with Michael Shaul and Sasha Korman from NetApp. Generative artificial intelligence (AI) applications are commonly built using a technique called Retrieval Augmented Generation (RAG) that provides foundation models (FMs) access to additional data they didn’t have during training. This data is used to enrich the generative AI prompt to deliver more context-specific and accurate responses without continuously retraining the FM, while also improving transparency and minimizin

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