Customer Interactions

APRIL 6, 2013

I’ve just returned from Global Security Asia (GSA) 2013 which is said to be Asia Pacific’s premiere conference and exhibition on security and counter terrorism. One thing that stoodout this year was the focus on Big Data. In particular, open source intelligence and unstructured data analyticswere two hot topics.

Big data 34

Big data Government Management Technology 34

Taylor Reach Group

MARCH 26, 2018

CEM 10th Annual Customer Experience Management in Telecoms Summit April 10 – 12, Vienna. 10th Annual Customer Experience Management in Telecom Summit has been designed for you to learn, share, and compare the latest trends in the telecom industry regarding customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Voxjar

JUNE 8, 2021

Scorebuddy also offers a learning management solution and they recently added text analytics in order to search chat, support tickets, and more. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. Founded in 2013. Founded in 2001. Based in Dublin Ireland.

Call Center 51

Call Center Analytics Enterprise Sales 51

Avaya

OCTOBER 25, 2017

self-described as “the human digital bank”) manage over half a million customers with only a few dozen branches. applying for loans, refinancing, and wealth management). Touch screens in branches provide both product information and the ability to directly manage accounts online. In Italy, banks like CheBanca! 5 Brands to Study.

Banking 58

Banking Telecommunications Big data Self service 58

CSM Magazine

JULY 28, 2015

When technology was deployed, it was predominately committed to optimizing the BPO infrastructure and managing “bums in seats” BPO suppliers focused on solutions that could mitigate operational costs and driving process efficiency. In 2015, BPO needs to move beyond managing call center bodies.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” MySpace even features some original conten t as well as ads from brands like Jeep. in November.

Advertising 65

Advertising Entertainment Analytics Sales 65

AWS Machine Learning

MARCH 15, 2024

SageMaker Experiments is a capability of SageMaker that lets you create, manage, analyze, and compare your ML experiments. Active tidying up the environment, such as deleting unused instances, stopping unnecessary services, and removing temporary data, contributes to a clean and organized infrastructure.

Healthcare 106

Healthcare Big data Engineering Accountability 106

AWS Machine Learning

FEBRUARY 1, 2024

If you are using AWS managed services for your workload, such as Amazon Bedrock and SageMaker, make sure the service is available in your recovery AWS Region. Randy has held a variety of positions in the technology space, ranging from software engineering to product management. He also holds an MBA from Colorado State University.

Best practices 112

Best practices Engineering SaaS APIs 112

Customer Interactions

MARCH 11, 2013

Organizations are similarly challenged by the overflow of Big Data from transactions, social media, records, interactions, documents, and sensors. But the ability to correlate and link all of this data, and derive meaningful insights, can offer a great opportunity.

Big data 40

Big data Banking Analytics Best practices 40

AWS Machine Learning

JANUARY 4, 2024

NLP SQL enables business users to analyze data and get answers by typing or speaking questions in natural language, such as the following: “Show total sales for each product last month” “Which products generated more revenue?” In entered the Big Data space in 2013 and continues to explore that area.

Best practices 119

Best practices Enterprise Engineering APIs 119

aircall

MARCH 19, 2021

And out of those who do practise data collection, only 12% analyze it. This is because, with Big Data being so, well, big, it can become overwhelming to process. In 2013, Adobe had reported that people were able to hack their system. Best Practices of Customer Data Management. What is a CDP?

Sales 62

Sales CRM Marketing Best practices 62

Tethr

DECEMBER 7, 2020

Specifically, customers told us that companies only managed to resolve their issues 40% of the time. Technology has come a long way since 2013 when CEB published the book. Clearly, in the eyes of customers, there is a significant opportunity to improve the way that companies handle issue resolution.

Coaching 72

Coaching Banking Customer effort Wireless 72

Customer Interactions

FEBRUARY 14, 2013

NICE Situator also applies analytics to correlate all of this Big Data and provides automated response plans to address unfolding events. Millennium is using NICE Situator to effectively manage its physical security across hundreds of sites, all from a single location – the Millennium Security Room.

Banking 33

Banking Big data voip Benchmark 33

ChurnZero

JUNE 3, 2022

He said we need Customer Success managers. This was back in 2013. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. The day in the life of a Customer Success manager. That’s No.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

He said we need Customer Success managers. This was back in 2013. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. The day in the life of a Customer Success manager. That’s No.

SaaS 52

SaaS B2B Upselling Metrics 52

Tethr

MAY 22, 2019

Specifically, customers told us that companies only managed to resolve their issues 40% of the time. Technology has come a long way since 2013 when CEB published the book. Clearly, in the eyes of customers, there is a significant opportunity to improve the way that companies handle issue resolution.

Wireless 67

Wireless Coaching Banking Accountability 67

SmartKarrot

FEBRUARY 3, 2022

Its product AmbarEva is a cloud-based project management solution. Amber’s AmarLive is an energy management solution. Founded in: 2013. ContaAzul is a Brazilian business management software for small businesses. Hi Platform is the leading customer relationship management platform in Brazil. CEO: Bruno Balbinot.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Founded in: 2013. Coupa is a cloud-based expenditure management software for businesses. Founded in: 2013. Boastcapital.

SaaS 10

SaaS Finance Advertising Engineering 10

TechSee

DECEMBER 5, 2017

The Netherlands-based Casengo also offers features such as Workflow management tools and unlimited Inboxes. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” ” 2. Coveo.

Contact Center 116

Contact Center Technology Self service Call Center 116

AWS Machine Learning

NOVEMBER 24, 2023

Product Manager; and Rich Dill, Enterprise Solutions Architect from SnapLogic. It is a fully managed service that offers access to a choice of high-performing foundation FMs from leading AI via a single API, along with a broad set of capabilities you need to build generative AI applications with privacy and security.

APIs 85

APIs Engineering SaaS Enterprise 85