Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Managing a contact center has a unique set of challenges.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Beyond Philosophy

AUGUST 15, 2019

What gets measured gets managed. The Types of Data for Your Metrics. Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll.

Metrics 312

Metrics Finance Surveys Consulting 312

AWS Machine Learning

FEBRUARY 2, 2024

You can deploy each of these models through SageMaker JumpStart from the AWS Management Console , Amazon SageMaker Studio , or programmatically. For instructions, refer to Connect to your Linux instance with AWS Systems Manager Session Manager. For more information, refer to How to use JumpStart foundation models.

Big data 91

Big data Technology Management Engineering 91

Voxjar

JUNE 8, 2021

Scorebuddy also offers a learning management solution and they recently added text analytics in order to search chat, support tickets, and more. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. Founded in 2013. Founded in 2001. Based in Dublin Ireland.

Call Center 51

Call Center Analytics Enterprise Sales 51

AWS Machine Learning

MARCH 15, 2024

SageMaker Experiments is a capability of SageMaker that lets you create, manage, analyze, and compare your ML experiments. Active tidying up the environment, such as deleting unused instances, stopping unnecessary services, and removing temporary data, contributes to a clean and organized infrastructure.

Healthcare 106

Healthcare Big data Engineering Accountability 106

AWS Machine Learning

FEBRUARY 1, 2024

Observability Besides the resource metrics you typically collect, like CPU and RAM utilization, you need to closely monitor GPU utilization if you host a model on Amazon SageMaker or Amazon Elastic Compute Cloud (Amazon EC2). He entered the big data space in 2013 and continues to explore that area.

Best practices 112

Best practices Engineering SaaS APIs 112

AWS Machine Learning

JANUARY 4, 2024

NLP SQL enables business users to analyze data and get answers by typing or speaking questions in natural language, such as the following: “Show total sales for each product last month” “Which products generated more revenue?” In entered the Big Data space in 2013 and continues to explore that area.

Best practices 119

Best practices Enterprise Engineering APIs 119