CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

Finance 52

Finance CRM Enterprise Technology 52

Guru

MARCH 26, 2019

As Guru’s Risk and Compliance Officer, I spend time on the housekeeping of our posted standards and controls (security stuff we need to do), but I also keep an eye on how automation and knowledge management can enable “tactical security.”

Management 48

Management 48

AWS Machine Learning

JUNE 13, 2023

The latest offering for generative AI from AWS is Amazon Bedrock , which is a fully managed service and the easiest way to build and scale generative AI applications with foundation models. Finance and Investments Snowflake Which stock performed the best and the worst in May of 2013?

APIs 75

APIs Finance Engineering Analytics 75

Win the Customer

FEBRUARY 9, 2015

billion in 2013 to over 4.9 Although it may seem as though social has made email obsolete, the number of email accounts is expected to increase from over 3.9 billion by the end of 2017. With the growth of social media over recent years, it’s understandable that many businesses have started to pour their resources […].

Management 139

Management Accountability Technology Customer Experience 139

Customer Interactions

DECEMBER 20, 2012

As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.

Enterprise 43

Enterprise Analytics SaaS Marketing 43

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Managing a contact center has a unique set of challenges.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Engineering 52

Engineering Finance Coaching CRM 52

Salmat

OCTOBER 9, 2018

Last week Kenshoo released a study on Search Engine Marketing (SEM) advertising trends for the US/UK/EU based on aggregate analysis of accounts managed via their platform. Here are a few of my outtakes from it.

Marketing 40

Marketing Advertising Engineering Accountability 40

Beyond Philosophy

FEBRUARY 25, 2016

households shopped at Target; but this is down from 43% in January, 2013. Its fourth-quarter, 2013 earnings fell 46% to $520 million, from $961 million in 2014, and sales were down 5%. Let’s look at the financial impact of Target customer distrust. In January, 33% of U.S. This is a challenge, but also an opportunity.

Banking 199

Banking Consulting Consulting Advertising 199

ShepHyken

FEBRUARY 22, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Manage and measure the progress. Here’s why the experts think empathy is the key to customer experience by Kate Rogerson. Customers have more power than ever to get their voice heard and listened to. Make a plan. Who’s Who in Digital Experience?

Customer Service 347

Customer Service Customer centricity Construction Customer Experience 347

Customer Interactions

MAY 20, 2013

Providing the umbrella for this theme was PSIM (Physical Security Information Management), also sometimes referred to by the terms situation management and situational awareness. These labels have gradually started appearing at IFSEC over the past several years, but 2013 was undoubtedly the year the concept came of age.

Education 30

Education Analytics Management Marketing 30

Customer Interactions

MAY 3, 2013

” Yaron Tchwella, President of the NICE Security Group, discussed the relevance and benefits of Big Data and how it can help security organizations better manage situations in real time, thoroughly investigate incidents after-the-fact, and be prepared for the next time. NICE Interactions Public Safety Security Situation Management'

voip 43

voip Big data Education Best practices 43

Aspect

JUNE 19, 2018

It’s been a wild ride since Ring’s rejection on Shark Tank back in 2013 to its buy-out in February for over $1 billion. The post Aspect Via® Workforce Management™ Supporting Amazon Connected Home Vision appeared first on Aspect Blogs. For more information on Aspect Via WFM, visit our website here.

Management 54

Management Wireless Personalization Customer Service 54

Guru

AUGUST 11, 2020

Since its launch in 2013, Slack has become the central nervous system of company communication and collaboration. If you use Slack as much as we do, then you know how powerful it is for collaborating with your coworkers.

Management 117

Management 117

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. The following is what she has to say.

Management 52

Management Upselling Accountability Metrics 52

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Finance 59

Finance CRM Enterprise Technology 59

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Engineering CRM Finance 52

Salmat

OCTOBER 9, 2018

Last week Kenshoo released a study on Search Engine Marketing (SEM) advertising trends for the US/UK/EU based on aggregate analysis of accounts managed via their platform. Here are a few of my outtakes from it.

Marketing 40

Marketing Advertising Engineering Accountability 40

Beyond Philosophy

NOVEMBER 17, 2014

The article reports that a mere 30% of Americans “feel engaged at work,” according to the 2013 Gallup poll, leaving the remainder somewhere between indifferent and disgruntled. The New York Times ran an article, “ Why You Hate Work ” that explains that the way we are working isn’t working for today’s employees. What’s the problem?

Employee engagement 410

Employee engagement Customer Experience Management 410

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Notifications can be customised, for example, to alert the driver and/or to an assigned member of staff to manage overall fleet compliance and ensure fee payment on time.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. “A healthy cash flow is something that all businesses strive for and that’s what BigChange Pay is all about,” says Jonathan Isaacs, Product Marketing Manager, BigChange.

Engineering 52

Engineering Finance Banking CRM 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

Analytics 52

Analytics Finance CRM Engineering 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

Engineering 52

Engineering CRM Finance Enterprise 52

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

Engineering 59

Engineering CRM Finance Enterprise 59

Customer Interactions

OCTOBER 18, 2012

The Center fields 911 calls and dispatches police assistance, relying on CAD, GIS and VMS technologies to detect crime and manage an effective response. Public Safety Security Situation Management'

Engineering 33

Engineering Consulting Consulting Technology 33

Beyond Philosophy

JANUARY 16, 2018

These included getting C-level executive, customer-facing employee, and middle manager buy-in. In my recent employee ambassadorship webinar , three seminal books which offer strategies and stories were identified: Firms of Endearment (2007), Conscious Capitalism (2013), and Everybody Matters (2017). when making decisions.

Customer centricity 208

Customer centricity Banking Enterprise Government 208

Beyond Philosophy

MARCH 2, 2016

They analyzed four million phone calls from 2013 to 2015. Taking into account these personality-driven expectations is one of the more advanced concepts we cover in our Advanced Customer Experience Management training. Are regions a big factor in how you manage your Customer Experience? Every organization has customer groups.

Consulting 278

Consulting Consulting Call Center Call center experience 278

CSM Magazine

SEPTEMBER 6, 2023

Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working. ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Finance 52

Finance Engineering CRM Enterprise 52

SharpenCX

APRIL 21, 2020

As a manager, it’s vital for you to stay on top of things and continue to care for your employees as they work remotely. Even if you feel like you’ve shared every remote-work tip in your toolbox, you can turn to these four work from home best practices to make managing remote employees easier. What are the priorities to focus on?

Best practices 76

Best practices Management Coaching Metrics 76

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

Engineering 52

Engineering CRM Finance Accountability 52

Joe Rawlinson

MARCH 31, 2014

It’s the nightmare scenario no business manager wants to experience: admitting your company has been the target of a data breach. million consumers were the subjects of identity fraud in 2013 , with data breaches pinpointed as one way criminals access private information.

Management 100

Management Finance Education Personalization 100

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions.

Finance 52

Finance CRM Enterprise Technology 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. . “‘where are you? “‘where are you?

Engineering 59

Engineering CRM Finance Education 59

CSM Magazine

JULY 19, 2023

Calabrio’s automated workforce management (WFM) technology has transformed resource planning efficiency at Ascensos, saving the company 375 hours every week—the equivalent of 13 full-time employees—while dramatically boosting staff engagement through self-service. Agents handle on average 170,000 contacts every week.

outsourcing 52

outsourcing Coaching Self service Customer centricity 52

Beyond Philosophy

SEPTEMBER 11, 2014

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. In 2003, Benjamin Black, website engineering manager and his boss, Chris Pinkham, vice president of IT infrastructure, presented a paper outlining the project. That is to say, Amazon has it—and Bank of America doesn’t. I am not a fan of banks.

Banking 347

Banking Employee engagement Customer centricity Consulting 347

CSM Magazine

FEBRUARY 5, 2021

BigChange , the leading mobile workforce management technology company for the service and transport sectors, today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation. . About BigChange .

Transportation 52

Transportation Enterprise Healthcare Engineering 52

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. . ’ They were also under-supported,” Field continued. .

Finance 52

Finance Engineering CRM Enterprise 52